Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... See more
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... See more
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Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and drop... See more
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Our salesperson Nina was friendly and professional. Very helpful. The men who delivered the new stove and took away the old one were amiable and efficient. The gentleman who connected the new stove wa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.7
Excellent
2K reviews
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Honesty sealed the deal
We first visited a furniture store and obtained prices on a refrigerator and a dishwasher. Then we went to Canadian Appliance Source and met with Rebecca Chan. She was very honest right from the beginning with everything. We ended up purchasing the appliances from her even though it was a little bit more than the furniture store.
May 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Tin,
Thank you for your thoughtful review and for choosing CAS! We’re so glad Rebecca Chan provided honest and trustworthy service that made you feel confident in your purchase. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Salina,
We appreciate your feedback! We're glad you liked our pricing and fast delivery.
CAS
The salesperson is great
The salesperson is great, very helpful.. The delivery was quick and smooth. However, the hot and cold water hoses of the washer were connected incorrectly at the time of the delivery … I had to switch the hot and cold water hoses myself so the washing machine can work properly again.
May 6, 2026
Salesman was patient and gave us all…
Salesman was patient and gave us all the options without pushing any one product. Easy delivery on time. Good service
May 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Ivor,
Thank you for your kind review and for choosing CAS! We’re glad to hear our sales team was patient and helpful in presenting your options without pressure, and that your delivery was smooth and on time. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
very impressive help from sales and delivery persons
very impressive help from sales and delivery service
May 10, 2026
Reply from Canadian Appliance Source - Markham
Hi Hinbun,
We are so glad you had a great experience with our sales and delivery teams!
CAS
Andrew Lee had been very helpful to us
Andrew Lee had been very helpful to us. He did an excellent job!
I will definitely recommend anyone to Canadian Appliance Source.
May 9, 2026
Reply from Canadian Appliance Source - Markham
Hi Sonny,
Thank you so much for the great review! We’re thrilled to hear that Andrew Lee was so helpful and provided excellent service throughout your experience.
We truly appreciate your business and your recommendation to others. Thank you for choosing CAS — we look forward to helping you again in the future. Please continue to keep us in mind for your appliance needs and for your family and friends as well!
CAS
Great all around experience.
Great in store service from Rebecca and terrific installation team. Helpful, courteous and efficient.
May 3, 2026
Reply from Canadian Appliance Source - Markham
Hi GS,
We're so glad that you received great in-store service and a terrific installation. It's wonderful to hear that our team was helpful, courteous, and efficient!
CAS
What a great experience very helpful…
What a great experience very helpful Kein Tran did a good job👍
Thank you
May 3, 2026
Reply from Canadian Appliance Source - Markham
Hi Kennedy,
We're glad you enjoyed your experience and that our team was helpful. We appreciate you mentioning Kein Tran's good job and your kind words.
CAS
I'm always happy to work with you
I'm always happy to work with you, but if you think, I have plenty of time to take writing and sharing my experience, you're wrong, I'm pretty busy, and hope this wont come again, thanks
April 30, 2026
Reply from Canadian Appliance Source - Markham
Hi Alex,
Thank you for your feedback and for your continued support—we truly appreciate your business.
We understand your time is valuable, and we’re sorry if anything about the process felt inconvenient. That’s certainly not the experience we aim to provide, and your comments will be taken into consideration as we continue to improve.
We’re grateful for the opportunity to serve you and look forward to assisting you again in the future. If any friends or family are in need of appliances, we’d greatly appreciate your recommendation as well. Thank you again!
CAS
The staff was good expecialy Nina Zhang…
The staff was good expecialy Nina Zhang good service, good price on the appliances, shipping as aspected.
For the next appliances i will go there.
I raccomande that store.
April 30, 2026
Reply from Canadian Appliance Source - Markham
Hi Felina,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you received good service, found great pricing, and that everything with shipping went as expected.
It’s wonderful to know Nina Zhang made a positive impression—we’ll be sure to share your feedback with her.
Thank you again for choosing CAS and for your recommendation. We look forward to helping you with your next appliance purchase, and we’d be grateful if you shared your experience with your family and friends!
CAS
Excellent customer service
Excellent customer service, delivery service and after sales service.
April 28, 2026
Reply from Canadian Appliance Source - Markham
Hi Albert,
Thank you for your kind words—we truly appreciate your business with CAS. We’re delighted to hear that you had an excellent experience from customer service through to delivery and after-sales support.
Your feedback means a lot to our team. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Good Service and Good Selection
Rebecca Chan was great. She helped us find the right fridge and did all the paper work. no hassels. Delivery was as expected. The delivery and installation guys were courteous
April 22, 2026
Reply from Canadian Appliance Source - Markham
Hi Rohit,
Thank you for your kind review—we truly appreciate your business with CAS. We’re delighted to hear that Rebecca Chan made the process easy and hassle-free by helping you find the right fridge and handling all the paperwork smoothly.
It’s also great to know the delivery and installation went as expected and that our team was courteous throughout. We’ll be sure to pass along your feedback to Rebecca and the delivery crew.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
Everything good
April 19, 2026
Reply from Canadian Appliance Source - Markham
Hi Peter,
Thank you for your review—we truly appreciate your business with CAS. We’re glad to hear everything went well with your experience.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Easy and convenient experience
The purchase of our new appliances was made very easy by Andrew, the sales representative. He was friendly and patient. He provided us with the best prices for the appliances we were looking for. He arranged for delivery when it was convenient for us and explained everything thoroughly.
The delivery of our appliances was on time as per the notification received. The two gentlemen who delivered the appliances were super nice and very careful as they moved the new appliances in and removed the old appliances.
Everything was done quickly and efficiently from the in-store purchase to delivery.
It has been a pleasure purchasing our new appliances from Canadian Appliance Source. Thank you.
April 25, 2026
Reply from Canadian Appliance Source - Markham
Hi Dori,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that Andrew made your purchase experience easy and enjoyable, and that his friendliness, patience, and clear explanations helped you feel confident in your decisions.
It’s also great to know the delivery went smoothly, right on time, and that our delivery team handled everything carefully and efficiently while removing your old appliances.
We truly appreciate your business and your trust in CAS. It’s wonderful to know your experience was seamless from start to finish. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
⭐ 1 star
⭐ 1 star
Very poor experience.
The dryer I purchased was defective right out of the box — the drum does not spin at all, making it completely unusable after installation. This is not something you can detect until the unit is unboxed and set up, which is required for any appliance.
What’s especially frustrating is the “60-day return policy.” It sounds reassuring, but in reality it only applies to factory-sealed products. For large appliances like dryers that must be unsealed and installed to test, this policy is misleading and offers no real protection to customers.
I requested a refund because the unit is non-functional, but was told I am not eligible due to the product being installed. The after sales support didn’t really call and listen to your concern and they simply rejected my refund request by sending me an email.
I am now waiting for the replacement of dryer (it’s in back order now). Hopefully the replacement one is not defective again.
Overall, poor quality control and an unfair return process. I would strongly caution others before purchasing.
April 16, 2026
Reply from Canadian Appliance Source - Markham
Dear Henry Luk,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Please note that once a product has been installed and used, it falls under the manufacturer’s warranty process. As such, we are required to follow the appropriate steps for service or replacement through the manufacturer.
That said, we do see that your issue was reported on the 19th and has since been approved for resolution. At this time, a replacement unit has been arranged and is currently on backorder. We appreciate your patience while we await availability.
We sincerely apologize for the inconvenience and appreciate your understanding as we work through the proper process to resolve this matter.
Sincerely,
CAS
Great information
Great information, sales service and delivery. Exactly as promised. Thanks AGAIN Andrew.
April 18, 2026
Reply from Canadian Appliance Source - Markham
Hi John,
We're glad you found our information helpful and that our sales and delivery service met your expectations. We appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Markham
Hi Robert,
We're happy to hear that our service met your needs and provided the best price. Thank you for your continued trust!
CAS
Good service, but room for improvement
Unfortunately, the range hood we purchased has been twice delayed and we had to purchase an upgrade that was on stock. Also we were told the hood was for a 6” duct, but it turner out to be an 8”, which left us with a very expensive work to accommodate. While service was good overall, the sales staff should be more knowledgeable about the products, especially when a fit in customer home is crucial.
April 10, 2026
Rebecca is the reason I am a repeat…
Rebecca is the reason I am a repeat customer. She was very helpful.
Thank you
April 16, 2026
Reply from Canadian Appliance Source - Markham
Hi Angel,
Thank you very much for your kind review! We’re so pleased to hear that Rebecca provided such helpful service and made your experience a positive one—she’ll be happy to know she made such an impact.
We truly appreciate your continued trust and loyalty as a repeat customer. Thank you for choosing CAS again.
We look forward to serving you in the future, and we’d be grateful if you shared your experience with family and friends as well.
CAS
Reply from Canadian Appliance Source - Markham
Hi Andrew,
We're happy to hear that you had an excellent experience and appreciated our advice. Thank you for your positive feedback!
CAS
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