Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... See more
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... See more
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Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and drop... See more
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Our salesperson Nina was friendly and professional. Very helpful. The men who delivered the new stove and took away the old one were amiable and efficient. The gentleman who connected the new stove wa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.7
Excellent
2K reviews
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Excellent Service
Nina was very helpful and provided timely communication on product information and delivery status throughout the purchase. Delivery was also pleasant and professional. Thank you CAS!
April 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Harry,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're glad to hear Nina provided clear and timely communication throughout your purchase and kept you well-informed every step of the way.
It’s also great to know our delivery team made a positive impression with their professionalism. We’ll be sure to pass along your feedback to Nina and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Nina Zhang is very helpful
April 7, 2026
Reply from Canadian Appliance Source - Markham
Hi Evan,
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us.
CAS
Andrew was a very helpful and…
Andrew was a very helpful and knowledgeable sales person. Our delivery men were exceptional. The fridge had to be delivered into our basement, which was not easy and the old one removed. They were extremely professional and courtesy. Great experience overall
April 11, 2026
Reply from Canadian Appliance Source - Markham
Hi Carla,
Thank you so much for your kind words! We’re thrilled to hear that Andrew provided helpful and knowledgeable service, and that our delivery team made a challenging installation look easy while maintaining professionalism and courtesy.
We truly appreciate your business and are so glad you had a great experience with CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thanks again for choosing CAS!
cas
Rebecca provided provided timely…
Rebecca provided provided timely service and information about my purchase.
April 11, 2026
Reply from Canadian Appliance Source - Markham
Hello,
We appreciate you choosing us for your purchase and are glad Rebecca was able to provide the support you needed.
We hope to see you back at the store soon!
Kindest regards,
CAS
Not great
My initial in store experience was not good. I felt very rushed and the store stunk like a pool hall. I think everyone smokes there and I actually left the store and made my purchase online.
April 10, 2026
Reply from Canadian Appliance Source - Markham
Hi Sheeba,
We appreciate your positive feedback on our sales, delivery, and support! We're so glad you had a great experience with us.
CAS
Great service from Joseph for sale
Great service from Joseph for sale. In time delivery and installation by highly qualified team of two
April 7, 2026
Reply from Canadian Appliance Source - Markham
Hi Dan,
Thank you for the great review! We’re so glad to hear Joseph provided excellent service during your purchase and that your delivery and installation were completed on time by our skilled team.
We truly appreciate your business and support. We’d be happy to assist you again in the future, and if any friends or family are looking for appliances, we’d be grateful if you kept CAS in mind.
Thanks again—we look forward to serving you again!
CAS
Problem solving purchase
Clear procedure, smooth execution, full swing service make satisfactory experience.
March 29, 2026
Reply from Canadian Appliance Source - Markham
Hi Ze,
We're happy that our clear process, smooth execution, and full service resulted in a satisfactory experience for you. We appreciate your feedback!
CAS
The purchasing took less than 15…
The purchasing took less than 15 minutes with K.Tran.
The delivery took less than 15 minutes as well.
April 2, 2026
Reply from Canadian Appliance Source - Markham
Hello C & S,
We are happy we could value your time with such a quick and efficient process from start to finish.
We look forward to seeing you at our Markham location again.
Cheers, CAS
Nina provided excellent customer…
Nina provided excellent customer service, professional and friendly. Will buy from CAS again in the future.
March 26, 2026
Reply from Canadian Appliance Source - Markham
Hello Maggie,
It is wonderful to know that Nina provided such a professional and friendly experience for you. We truly value your business and look forward to working with you again in the future!
Warm regards,
CAS
Sales Rep was helpful but did not ask…
Sales Rep was helpful but did not ask for details on placement of the fridge. Consequently we had to return and get one with special hinge, incurring restocking fee.
March 14, 2026
Mr Tran
Mr. Tran was very helpful when I tried to but a washing machine and dryer for my condo use. He recommended a model with washing machine and dryer which fitted into my laundry room.
March 18, 2026
Reply from Canadian Appliance Source - Markham
Hi Yee,
Thank you so much for your review and for choosing CAS—we truly appreciate your business! We’re glad to hear that Mr. Tran provided helpful guidance and recommended the perfect washer and dryer to fit your condo’s laundry space.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great service
They have great service and knowledge about their products and can beat any price from their competitors and give excellent warranty for less money than other .
March 27, 2026
Reply from Canadian Appliance Source - Markham
Hi Bashar,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team’s product knowledge, competitive pricing, and excellent warranty made your experience a positive one.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
My experience with the sales team was…
My experience with the sales team was very helpful !!!! They were able to help me with everything I wanted!! Bill Allimonos
March 26, 2026
Reply from Canadian Appliance Source - Markham
Hi Bill,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales team was able to assist you with everything you needed.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great services
March 26, 2026
Reply from Canadian Appliance Source - Markham
Hi Regina,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear you had a great experience with our services.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Washer Dryer Purchase
in store service was very good...the delivery time was excellent and the install/cleanup went extremely smoothly
March 25, 2026
Reply from Canadian Appliance Source - Markham
Hi Eli,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that our in-store service, delivery, and installation went smoothly and met your expectations.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Seamless installation
The removal of my old stackable washer and dryer and the installation of the the new ones went seamless. I’m just concern the vent tube behind the dryer is long . It only has one 90 degree bend to the wall but the tube behind the dryer has a figure 8 bend. I might have to watch this hoping it will not cause a fire hazard. Or should I just cut it so the vent tube will have a shorter path to the wall? I will find out in a few days if the appliances works fine…
March 15, 2026
Nina was patient & understanding
Nina was patient & understanding. Also very knowledgeable about her products
March 14, 2026
Installation package was useless
Recently purchased a new replacement washing machine. Package included installation. The installers came and installed the washer but left the bottom steel cover that goes underneath the washer off to the side. I called customer service and they said they don't install that part and I have to install it myself (CAS never once mentioned this to me nor is this stated anywhere on their site when purchasing).
So basically the install service they provided is useless. I had to travel to the destination, remove the hoses pull out the machine, tilt the machine over and install the cover myself then reinstall all the hoses myself. The whole reason I went with this package was to avoid this entire hassle. What a headache.
On top of that the installer's never removed their dirty boots or put shoe covers on when entering the home. When they were asked, their excuse was that it is a safety issue. However we had a baby that lives there and crawls on the floor, so how is that fair to us??
March 14, 2026
Reply from Canadian Appliance Source - Markham
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent installation experience.
Please accept our sincere apologies for any inconvenience caused.
Our standard washer and dryer installation includes essential services such as connecting water lines and installing the dryer vent.
We regret that our team did not adhere to our protocol regarding the use of protective boot covers within your home.
Your feedback has been shared with our management team for review and internal action to ensure we improve our service standards.
Sincerely,
CAS
Very good service
Kept well infomed of delivery and installtion was seamless. Sales person provided very good info and was very helpful
March 14, 2026
Reply from Canadian Appliance Source - Markham
Hello Daraius,
We’re glad our team could keep you updated and make the installation process smooth, while providing helpful guidance along the way. We look forward to assisting you again soon!
Kind regards,
CAS
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