First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... See more
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Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... See more
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... See more
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Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and drop... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.7
Excellent
2K reviews
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Very good service
Kept well infomed of delivery and installtion was seamless. Sales person provided very good info and was very helpful
March 14, 2026
Reply from Canadian Appliance Source - Markham
Hello Daraius,
We’re glad our team could keep you updated and make the installation process smooth, while providing helpful guidance along the way. We look forward to assisting you again soon!
Kind regards,
CAS
Great Delivery Service
Great Delivery Service
Tenant dropped the ball; missed the first delivery, CAS waived the delivery fee for the second time and everything went smooth.
March 23, 2026
Reply from Canadian Appliance Source - Markham
Hello Raymond,
We’re glad everything got back on track and that the delivery worked out seamlessly the second time around. It’s always our goal to make things as stress-free as possible.
Looking forward to assisting you with your next order!
Best wishes,
CAS
Very professional from start to finish
March 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Marilyn,
We appreciate your positive feedback and are so glad you had a professional experience with our team. Thanks!
CAS
Simple
Easy and straightforward process. Delivery was smooth and efficient. Can't be much better than that
March 14, 2026
Reply from Canadian Appliance Source - Markham
Hello JW,
We’re glad everything was simple and seamless, from start to finish, and that your delivery went efficiently. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Warm regards,
CAS
Great customer services
March 11, 2026
Reply from Canadian Appliance Source - Markham
Hi,
Thank you for your kind words! We’re happy to hear you had a great customer service experience with us.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Expected troubles and problems
Expected troubles and problems. But, found the process easy, fair and with no complications. Our equipment arrived as scheduled and the installation was done quickly, effectively and with courtesy.
March 16, 2026
Reply from Canadian Appliance Source - Markham
Hello Cy,
We’re glad everything went smoothly and that the installation met your expectations. It’s great to hear our team could make the process simple and efficient for you. We can’t wait to assist you with any future needs.
Warm regards,
CAS
I bought the washer and dryer
I bought the washer and dryer. But I was’nt happy at all . I would like exchange the product with a better quality.
March 16, 2026
Reply from Canadian Appliance Source - Markham
Dear Tess Sarmiento,
Thank you for your feedback.
We have received your return requests, which are currently being reviewed by our returns department.
A representative will follow up with you via email shortly regarding the next steps.
Please note that customers also have the option to refuse items at the time of delivery if they are not satisfied with the product.
Sincerely,
CAS
Full Price, Damaged Delivery, and No Real Support
Bought a brand new fridge at full price, and it arrived with a bump on the door.
I reported the issue immediately and requested a full replacement from the beginning. However, it later became clear that the after-sales team only contacted the manufacturer regarding a repair, not my original request. I was then told that only a repair would be approved.
The delivery process was also frustrating — the team didn’t attempt to remove the fridge doors before saying it wouldn’t fit, didn’t point out any damage, and were quite pushy about getting the paperwork signed, which made the whole process feel rushed. The bump was not reasonably noticeable at the time, given how the fridge was positioned during delivery.
Now that same signature is being used to deny responsibility.
After-sales support has not been helpful. I was told to “wait 2 business days,” but it has now been about a week, and the fridge is still sitting in my garage. I was also told this delay is because I did not accept the repair, which feels unreasonable.
The entire process has been unnecessarily prolonged, with no clear resolution.
This is not what you expect when paying full price for a brand new appliance. I would not recommend this company unless everything goes perfectly — because if something goes wrong, the support is not there.
March 11, 2026
Unprompted review
Reply from Canadian Appliance Source - Markham
Dear Johnny Weng,
Thank you for sharing your feedback with us.
We are sorry to hear about the dent on your GE freezer door.
It is our goal to deliver damage-free appliances; however, as we do not manufacture these units, we are unaware of any concealed damages prior to delivery.
Since the damage was reported after delivery, the unit no longer qualifies for a replacement. However, your product is covered under warranty, as noted by the Ontario Consumer Protection Act.
A request for a door replacement has been submitted to GE, and a case manager has been assigned to your order.
We apologize for any inconvenience this may cause.
Sincerely
CAS
All because of the salesman
All because of the salesman, he is so attentive, patience, and have full knowledge of the products. And explained all the necessary information to us. Very helpful indeed!
March 2, 2026
Reply from Canadian Appliance Source - Markham
Hi Peter,
Thank you for your wonderful feedback! We’re thrilled to hear that our salesman was attentive, patient, and knowledgeable, and that he provided all the necessary information to make your experience smooth and helpful.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Very good service from Joseph at…
Very good service from Joseph at woodbine location and also very good delivery service
March 15, 2026
Reply from Canadian Appliance Source - Markham
Hi Yvonne,
Thank you for your kind feedback! We’re glad to hear that Joseph at our Woodbine location provided excellent service and that our delivery team met your expectations.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Purchase of washer and dryer.
Kian our sales person was very helpful. Provided us with all the details we needed to make our decision. Delivery was on time and hook up of washer and dryer went smoothly. This was the first time we purchased from CAS. Will definitely go back in the future.
March 16, 2026
The saler was awesome.
March 7, 2026
Reply from Canadian Appliance Source - Markham
Hi Jaime,
We're so glad you had an awesome experience with the seller. Thank you!
CAS
Reply from Canadian Appliance Source - Markham
Hi Will,
Thank you for your feedback! We’re glad to hear that you found our team knowledgeable and trustworthy.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Nina the great sales rep
Nina the sales Rap she is excellent and helpful even at he beginning we menton not hto purchase on that day. With her help we changed our mi d and purchased.
March 14, 2026
Reply from Canadian Appliance Source - Markham
Hi Paul,
Thank you for your wonderful feedback! We’re thrilled to hear that Nina provided excellent and helpful guidance, even giving you space at the start and helping you make the right decision when you were ready.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Markham
Hi Mark,
We appreciate your positive feedback and are happy you had a great experience with our fast delivery and service.
CAS
Reply from Canadian Appliance Source - Markham
Hi Marijana,
Thank you for your review and for recognizing our installers with 5 stars! We’re glad to hear they provided excellent service.
We understand your concern about the hose length and agree that product fit can sometimes be a challenge. Your feedback is valuable, and we’ll be sure to share it with both the manufacturer and our team to help improve future experiences.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well.
CAS
My friend bought something from Andrew…
My friend bought something from Andrew Lee, and he was really as professional as my friend said. He gave me a lot of detailed explanations and answered some of my questions. I am very satisfied.
March 9, 2026
Reply from Canadian Appliance Source - Markham
Hi Maggie,
Thank you for your review! We're thrilled to hear that Andrew Lee provided professional, detailed, and helpful service and that you are very satisfied with your experience.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Great company to deal with, they stand behind your purchase
They have a wide selection of appliances available in their showroom and if the colour you are looking for isn’t available on site, they will do their best to find it on line. They have nice & accommodating sales people to assist in your decision. They excel at providing you with the best pricing they can, which makes you feel confident about your purchase. They deliver your appliance as quick as possible. When the delivery is made, they have your back if there is any blemishes visible and will make amends promptly. It was a pleasure dealing with them.
March 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Kevin,
Thank you for your detailed review! We're delighted to hear that you had such a positive experience with CAS, from our wide selection of appliances and accommodating sales team to our competitive pricing and prompt delivery. It’s wonderful to know that our team addressed any concerns quickly and made your experience a pleasure.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
I need a replacement for my washer…
I need a replacement for my washer which died after 25 years of faithful service. I knew which model and brand. Andrew Lee helped me out. I like Andrew because he is efficient and the process is made more easily. I recommended him to my sister and she bought a fridge from him.
March 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Ann,
Thank you for your review! We're thrilled to hear that Andrew Lee made your washer replacement process easy and efficient, and that you were confident enough in his service to recommend him to your sister.
We truly appreciate your business and look forward to assisting you with any future appliance needs. Please feel free to continue recommending CAS to your family and friends. Thanks again for your support!
CAS
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