Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... See more
Company replied
Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and drop... See more
Company replied
Our salesperson Nina was friendly and professional. Very helpful. The men who delivered the new stove and took away the old one were amiable and efficient. The gentleman who connected the new stove wa... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was good from…
The whole experience was good from ordering online to getting my range hood delivered. I appreciated how uncomplicated and stress free the experience was for me.
June 14, 2026
Reply from Canadian Appliance Source - Markham
Hi Adam,
Thank you for your kind feedback! We’re glad to hear the entire process, from ordering online to delivery, was smooth, simple, and stress-free. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Great Customer service
Customer service, Andrew Lee was a great personality, he helped us quickly with all the details 😀
June 6, 2026
Reply from Canadian Appliance Source - Markham
Hi Sumathy,
Thank you for your kind review! We're thrilled to hear that Andrew Lee provided excellent service and made your experience a positive one. We appreciate your business and look forward to serving you again in the future. If your family or friends are looking for appliances, we'd be grateful for your recommendation.
CAS
We purchased 6 piece of appliances
We purchased 6 pieces of appliance from Canadian Appliance Store in Markham. The price is reasonable and the services are great.
June 10, 2026
Reply from Canadian Appliance Source - Markham
Hi Cindy,
Thank you for choosing CAS for your appliance purchase! We're delighted to hear you were happy with the pricing and service you received. We truly appreciate your business and the trust you placed in us for six appliances. We look forward to serving you again in the future, and we'd be grateful if you recommended CAS to your family and friends!
CAS
Agent in the store is very helpful…
Agent in the store is very helpful during my purchase process.
June 4, 2026
Reply from Canadian Appliance Source - Markham
Hi Xiangyu,
Thank you for your feedback! We're pleased to hear our in-store agent was helpful throughout your purchase process. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Salesman was great
Salesman was great, product was right and all went well with delivery and installation
May 30, 2026
Reply from Canadian Appliance Source - Markham
Hi Gyan,
Thank you for your kind feedback! We're glad to hear everything went well from the sales process through to delivery and installation, and that the product was exactly what you needed. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
My first experience purchasing at…
My first experience purchasing at Canadian Appliance Source was exceptional, and I will definitely return for future purchases. The sales associate who assisted me, Nina, was a pleasure to deal with. She was very knowledgeable, patient, and took the time to answer all my questions and address my concerns.The delivery experience was also outstanding. The delivery team handled the appliance with great care while transporting it from the dock to my unit, and they were kind and friendly throughout.
May 26, 2026
Reply from Canadian Appliance Source - Markham
Hi Bora,
Thank you for your kind review and for choosing CAS for your first purchase! We're thrilled to hear that Nina provided exceptional service and that your delivery experience was just as positive. We truly appreciate your business and look forward to helping you with your future appliance needs. Please keep CAS in mind for your next purchase and feel free to recommend us to your family and friends!
CAS
the client servises are excellence
the client servises are excellence, the appliance recomand is perfect. the quality and price are better than my expectation
June 4, 2026
Reply from Canadian Appliance Source - Markham
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that you received excellent service and that the appliance recommendation was a perfect fit for your needs. It's great to know the quality and value exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Andrew Lee gave us a grrt price
Andrew Lee gave us a grrt price, set us up for a timely delivery, install and Mr Lu did a flawless installation
May 26, 2026
Reply from Canadian Appliance Source - Markham
Hi Ron,
Thank you for your kind review and for choosing CAS! We're pleased to hear that Andrew Lee helped you secure a great price and arranged a smooth delivery and installation experience. We're also glad Mr. Lu provided a flawless installation. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Rebecca from Woodbine Ave
Rebecca from Woodbine Ave.
Is the best . We have bought a few appliances from Rebecca. She knows her stuff. Five Stars for Rebecca
May 26, 2026
Reply from Canadian Appliance Source - Markham
Hi Kevin,
Thank you for your wonderful review and for your continued trust in CAS! We're thrilled to hear that Rebecca has consistently provided excellent service and expert advice with your appliance purchases. We'll be sure to share your kind words with her. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Joseph,
Thank you for your kind review and for choosing CAS! We're pleased to hear you were happy with our prompt delivery, great value, and knowledgeable customer service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great place to shop
Professional, attentive service. Very competitive pricing. On time delivery.
May 16, 2026
Reply from Canadian Appliance Source - Markham
Hi Howie,
Thank you for your kind review! We’re happy to hear you received professional and attentive service, competitive pricing, and on-time delivery. We truly appreciate your business with CAS and look forward to helping you again in the future. Please don’t hesitate to recommend us to your family and friends!
CAS
good service
good service, sales rep has good knowledge and helpful in product sletion plus after follow up.
May 12, 2026
Reply from Canadian Appliance Source - Markham
Hi Jeffrey,
Thank you for your kind review! We’re glad to hear our sales representative was knowledgeable and helpful in your product selection, and that you appreciated the follow-up after your purchase. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Good Service
May 12, 2026
Reply from Canadian Appliance Source - Markham
Hi On,
Thank you for your feedback! We’re glad to hear you had good service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Customer swrvice
Great service on the delivery. Good customer service but to make it great I would like to see the sales reps more knowledgeable about the products
May 17, 2026
Reply from Canadian Appliance Source - Markham
Hi Kurt,
Thank you for your feedback! We’re glad to hear you were happy with the delivery service and customer care. We also appreciate your comments regarding product knowledge, as this helps us improve. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Salesman was informative and…
Salesman was informative and knowledgeable…..Delivery was prompt and effortless.
…….overall ecsllent experience.
May 16, 2026
Reply from Canadian Appliance Source - Markham
Hi Henry,
Thank you for your kind review and for choosing CAS. We’re glad to hear our sales team was informative and knowledgeable, and that your delivery was prompt and effortless. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Very satisfied
This CAS store has been in our neighbourhood and same location for many years, it’s a trusted source for us to get new appliances. Prices are competitive, matches or better than other chain retailers in the area. Andrew is very knowledgeable, has been helpful all along from selection to delivery to rebates. They are flexible in their delivery, able to rescheduled for us twice to fit our renovation date. The delivery staff are both professional and friendly, handled our delivery with care. Very happy with the purchase!
May 9, 2026
Reply from Canadian Appliance Source - Markham
Hi Peter,
Thank you for choosing CAS! We truly appreciate your continued trust and are glad Andrew was able to support you from selection through delivery and rebates. We’re happy our team could accommodate your schedule and provide a smooth experience. We look forward to serving you again in the future—please don’t hesitate to recommend CAS to your family and friends!
CAS
Seamless Purchase and Sales Rep
Our Sales Rep, Kien Tran at CAS Markham Location has been great and the purchase was seamless.
Giving this an "almost perfect" star review. Only reason we didn't give a perfect star review is due to the Delivery Window could not be met for a business address on the intended delivery date, set between 2:00pm-5:00pm. It had to be rescheduled for the next day which was a minor inconvenience. The delivery team made up for the inconvenience with their pleasant and professional demeaner.
May 13, 2026
We experienced very professional…
We experienced very professional service performed by the sales team who clearly explaining what we should concern during our visit. The delivery guys were also doing very good joys. We were treated as a five stars customer during the purchase! Deeply appreciate!
May 15, 2026
Reply from Canadian Appliance Source - Markham
Hi Tommy,
Thank you for choosing CAS! We’re glad to hear our sales team provided clear and professional guidance and that our delivery team delivered excellent service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
From walking into the store and dealing…
From walking into the store and dealing with Naveed Afzal to receiving our purchase the following day with great delivery service. I will be back.
I also want to give gratitude to the delivery drivers. I failed to get their names, but I am very grateful to the gentlemen for their assistance, politeness, and being very friendly and gracious.
May 14, 2026
Reply from Canadian Appliance Source - Markham
Hi Joseph,
Thank you for choosing CAS! We’re happy to hear Naveed Afzal and our delivery team made your experience smooth from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Shariq,
Thank you for your kind feedback and for choosing CAS! We’re happy to hear Naveed Afzal was helpful and provided great service. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.