Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the 3rd time Rajat has helped me with appliance purchase. He did an excellent job finding me what I was looking for at a great price. Was delivered fast and they removed my old fridge too.High... See more
Company replied
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... See more
Company replied
Purchased a display range ventilation unit from the Mississauga Heartland store. Unit was missing 2 filters. The salesman indicated that they were easily purchased at various retailers in Canada. No... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam helped us make an informed decision…
Sam helped us make an informed decision regarding the LG washer dryer. He helped us select the right appliances after understanding what we needed. Very satisfied with the entire buying process and the LG appliances. Installation process could have been a little better with room for improvement.
May 21, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Andy,
Thank you for your thoughtful feedback and for choosing CAS. We’re glad to hear Sam was able to help you make an informed decision on your LG washer and dryer and that you’re very satisfied with your purchase and the overall buying experience. We also appreciate your comments regarding the installation process and will use this to improve. We truly value your business and look forward to serving you again in the future. Please feel free to share CAS with your family and friends—we’d be happy to help them as well!
CAS
Friendly staff who answer your…
Friendly staff who answer your questions and help you pick what you need. They will think of things that you might have overlooked when doing the homework. The delivery and installation was simple and made easy when it can be tough managing work commitments.
May 16, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Steve,
Thank you for your kind review and for choosing CAS! We're glad to hear our team was friendly, helpful, and able to guide you through the details you might have missed. It’s great to know the delivery and installation process was smooth and worked well with your schedule. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
A well delivered purchase of a refrigerator
The features of the refrigerator were clearly explained
May 23, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Dorothy,
Thank you for choosing CAS! We’re happy to hear the refrigerator features were clearly explained and that you had a positive experience with our team. We truly appreciate your business and look forward to helping you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Jerry & Karen,
Thank you for your kind review! We’re thrilled to hear you received great service both in-store and from our delivery team. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Sales person very helpful
Sales person very helpful. Delivery was prompt. Good follow up customer service
May 13, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Stephen,
Thank you for your kind review! We’re glad to hear our sales team was helpful and that you were happy with the prompt delivery and follow-up service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Mustafizur,
Thank you for your kind review! We’re glad to hear you had a very nice overall experience purchasing your range and OTR microwave. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Friendly staff
Friendly staff, good service, competitive prices in my opinion. And I'm not even good negotiator.
May 12, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Marian,
Thank you for your kind review! We’re glad to hear you found our team friendly, the service good, and the pricing competitive. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
A very helpful associate
I and my wife were welcomed at the doorstep by an associate. He was knowledgeable and helpful. We got the discount on the spot.
May 11, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Vladan,
Thank you for your kind review! We’re glad to hear you and your wife were welcomed warmly and that our associate was knowledgeable and helpful in assisting you with your purchase and discount. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Speedy
Speedy, easy and satisfactory experience with the sales person and delivery personnel.
May 9, 2026
Reply from Canadian Appliance Source - Mississauga
Hello Ian
We are incredibly glad to hear that our staff and delivery team provided a seamless and positive experience from start to finish.
We look forward to working with you again in the future.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hello Jim
We truly appreciate you choosing our location and are delighted that our customer service and delivery teams could serve you so efficiently.
We look forward to working with you again soon.
Many thanks,
CAS
The assocuate Sam who guided me through…
The assocuate Sam who guided me through various options and helped me to choose the best deal.
May 9, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Joan,
We're so glad to hear our associate provided excellent guidance and helped you find the best deal. Thank you for your kind words!
CAS
Dave Horca is the best!
Dave Horca is the best!! If you need an appliance go see Dave! This was the second appliance we have bought from him ( went to him on a friend’s recommendation) and we will be back!
May 5, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Donna,
Thank you for your wonderful review and for choosing CAS again! We’re thrilled to hear Dave Horca provided such great service and that your experience has brought you back for a second purchase. We truly appreciate your continued business and look forward to seeing you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
all very satisfactory
all very satisfactory, salesman, delivery and installation referral!
May 9, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Iqbal,
We appreciate your positive feedback regarding our salesmen, delivery, and installation referral. We are so glad you are pleased!
CAS
prompt, courteous and efficient service
From the point walking in to the store and to the point it was delivered and installed, we received prompt, courteous and efficient service. For sure will be back for more.
May 1, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Kumar,
Thank you for your kind review and for choosing Canadian Appliance Source! We’re thrilled to hear that you received prompt, courteous, and efficient service from the moment you walked into the store right through to delivery and installation. Providing a smooth and positive experience from start to finish is always our goal.
We truly appreciate your business and are so glad to hear you’ll be back. We look forward to helping you again with any future appliance needs. Please keep CAS in mind for your next purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Marsha,
We appreciate you sharing your experience with our courteous and fast service. We're happy to hear you found our team experienced.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Weibing,
We appreciate your positive feedback and are so happy to hear that you had a good experience with our customer and delivery service.
CAS
Very friendly service store
Very friendly service, sufficent product knowledge, no wait inventory, fast and free delivery. Able to provide contractor to remove, take away old appliance and install new appliance.
May 6, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Albert,
Thank you for your kind feedback and for choosing CAS! We’re so pleased to hear you had a great experience with our friendly service, knowledgeable team, available inventory, and fast delivery. We’re also glad we could help make the entire process more convenient by arranging the removal of your old appliance and installation of the new one. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends!
CAS
Rajat Mehan was very helpful and…
Rajat Mehan was very helpful and considerate of our needs as refrigerator was needed asap. He tried very hard to find pictures of the bottom freezer, since we were buying the fridge sight unseen.
The two men who delivered the appliances were very nice and helpful. It was a pleasure to see the care they took in removing and replacing the two appliances.
May 5, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Jannie,
Thank you for your kind feedback and for choosing CAS! We’re so pleased to hear that Rajat Mehan was able to support you thoughtfully and efficiently, especially in helping you find the right refrigerator quickly and providing additional details to make your decision easier.
We’re also glad to know our delivery team provided such careful and respectful service during the removal and installation of your appliances. Your appreciation means a lot to everyone involved.
We truly value your business and look forward to serving you again in the future. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Mohammad,
We're so happy our delivery service was prompt and efficient for you. Thank you for sharing your positive experience with us!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.