The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... See more
Company replied
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Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... See more
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... See more
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Surrey
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4.2
Great
2K reviews
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Similar service as other typical appliance resellers…
Salesperson was very informative and helpful with the product. I requested the appliances in 2 weeks it has not been confirmed when all items will be ready for shipping
August 22, 2023
Great delivery crew.
August 23, 2023
Allow your customers private time shopping
The associates directed us to the appliance we were looking to buy and allowed us all the time we needed before asking if we needed assistance. No sales pressure was used and they were very helpful.
August 19, 2023
Still more pricy than others
Ordering and logistics are good ... But the negotiated final price is still above others can offer... Pity that I overlooked and accepted CAS offer...
August 27, 2023
The representative Akashdeep Verma was…
The representative Akashdeep Verma was very friendly and helpful. He answered all of my questions and spent all the time I needed to order my appliances. I am very satisfied with the service I received. I would recommend CAS to my friends and family.
August 20, 2023
Smooth process
I purchased my fridge online as I already knew what I wanted. They made the buying experience seamless and they were able to price match a competitor.
August 19, 2023
Needed help fast!
I was in a crunch. The appliances that I had ordered from a competitor a couple of months ago were not going to be delivered on time and I needed to buy two new small refrigerators and two dishwashers, to be delivered within 5 to 7 days as our new office is opening to all employees in only a few days!
Akashdeep Verma was a great help, very courteous and fast! The service was excellent and I was very happy to have found a solution. I ordered the items Friday after hours (Montreal time) and it's scheduled to arrive sometime tomorrow, Wednesday.
August 24, 2023
I knew what I wanted and everything was…
I knew what I wanted and everything was done on phone and salesmen give me the best possible price first time. It was a smooth transaction. This is my fourth appliance and easy do deal with them.
August 18, 2023
Very convenient and fast service
Very convenient and fast service. Everything was
handled right from my computer and was delivered in 3 days. Could have been next day, but I couldn't be home.
August 23, 2023
Great prices and service.
Great experience, live person took my order at 10pm, very knowledgeable, great price and discount on the top, delivery next day, all from the comfort of home, what else can you ask for?
August 23, 2023
May use AI-assist with repliesRead more
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Unfortunately i am not getting the…
Unfortunately i am not getting the after support. Before i made the payment the response of the sales rep was super quick but now there is no answer
August 22, 2023
Reply from Canadian Appliance Source - Surrey
Hi Saloni,
Thank you for sharing your concerns with us.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
From the order note, your sales agent has followed up with you and assisted with the replacement.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
I received help with my decision and…
I received help with my decision and have my new dishwasher. No problems.
August 22, 2023
I just went in to buy a second fridge
I just went in to buy a second fridge. It took less than half an hour, (two full days to have it delivered). Not a lot of empathy for a customer who was without a fridge for five days.
August 22, 2023
What made my experience great were two of your representatives: Julio Gianfresco and Akashdeep Verna.
What made my experience great were the two representatives involved in my order: Akashdeep Verna and Julio Gianfrancesco. Both were very helpful and fair. The rest of my experience, including my dealings with the so-called "Concern Department" (Ext. 289), was much less pleasant.
August 21, 2023
Great experience
Great experience. They matched the price to Rona in our satisfaction. Also helped searching and compairing prices in other appliances but finally matched the best for me. In the past, I have bought items from you. Inthe future I am looking for more with my kitchen renovation. The person who helped us is a very good employee and I will go to him again . I will recommend your store to anyone with no issues
July 29, 2023
Excellent Customer Service
We purchased our new refrigerator sight unseen. The service provided by Lovepreet on the site's chat service was excellent. Responses were quick and informative. Pricing was competitive and delivery was fast.
August 19, 2023
I appreciate the helpful staff and the…
I appreciate the helpful staff and the sensitivity to our budget. They directed us to a great unit that was reduced in price and they even took some money off to make it more affordable. Thanks so much.
August 19, 2023
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