Canderel UK & ROI Reviews 

79
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Red tablet Clicker jams or breaks tablet or doesn't dispenser. As I have 2 refill boxes I contacted Canderel saying I didn't want any freebies just a Red dispenser that works. They send me small & l... See more

Rated 1 out of 5 stars

Canderel needs to put out a statement to its customers explaining why their sweeteners no longer dissolve as well as they used to. They also need to sort out their pill dispensers which now no longer... See more

Rated 1 out of 5 stars

The sweeteners no longer dissolve, this leaves a floating lump in the beverage which is highly unpleasant. Canderel UK & ROI must be aware of the issue but continue to manufacture the sub - standa... See more

Rated 2 out of 5 stars

The sweeteners are no longer as before & do not dissolve properly any more - I also agree with other reviewers that the dispenser is now poor & jams more often than not. I live in France & I've used C... See more

Company details

  1. Food Manufacturer
  2. Food Products Supplier

Information provided by various external sources

Canderel® is a family of low calorie sugar alternatives. Try our range today! Available from most major retailers. Use our very own Canderel inspired low calorie recipes in the 'Canderel Kitchen' or get expert advice from our resident nutritionist, Ang...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(79)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Different ingredients 😂 . NO.

To correct the complaint about this product, that is a lie about using different ingredients for cheap shops. They are all same, I have worked in manufacturing and repack . In the repack warehouses they just alter the labels as they may have been headed abroad ( still same) but there is no tampering with the contents and absolutely zero difference between the item for sale in for example, Tesco and Poundland.

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

I like the product but the dispenser…

I like the product but the dispenser has forced me to stop buying it! I stopped a year ago when I got fed up of them continuously jamming, or chopping the sweetener, or generally not even opening!! It's only because I was sent one as a substitute for Tesco own brand during lockdown that I've decided to complain!

May 17, 2020
Unprompted review
Rated 1 out of 5 stars

OMG these dispensers are driving me…

OMG these dispensers are driving me nuts - what has happened to them? I have been using canderel tablets for years but now I am thinking of trying a different sweetener just because of the dispenser. It gets stuck every single time - on the small ones and the big ones - what is going on - sort it out please

February 20, 2020
Unprompted review
Rated 1 out of 5 stars

Rubbish sweeteners

I bought some Canderel sweeteners in a pink dispenser at my local pharmacy about 6 weeks ago. It is a lamentable product. The sweeteners routinely get caught in the dispensing gear, come out broken, or don’t come out at all. Pathetic.

December 30, 2019
Unprompted review
Rated 1 out of 5 stars

Worst dispenser ever

Worst dispenser ever, still waiting on a replacement that was promised by Anita from customer service, now my emails are being ignored.

December 1, 2019
Unprompted review
Rated 1 out of 5 stars

The last comment from one of your…

The last comment from one of your customers, even though was over the top, was quite right about the quality of the plastic dispenser. Please note as regards about any product, people remember the bad things about it, and only too quick too mention to other people about it.

December 8, 2018
Unprompted review
Rated 1 out of 5 stars

Merisant who produce Canderel Sweetener…

Merisant who produce Canderel Sweetener are just interested in money and not the customer. There is apparently no shame in your company or in fact with you that you can treat this grossly manufactured piece of rubbish as if it has no meaning. Things in the world slide so much and we tend to let them slide it’s a disgrace to all of use but at least my sleep is good as there is no cheating for me to worry about.
If you think your dispensers are of good quality just send me one that you would stake your reputation on that will work correctly to empty ALL the tablets in it easily and without damage.
My Guess is you can’t because it does not exist and you don’t care.
You don’t even have the decency to reply yourself.
Mr Armand Baudry, you who are the director of the company.Millions of your dispensers are produced and I have had maybe 100 over the years but none of them work for more than a few days either they do not despense or they crush the tablet.You Know this is happening and have done for a long time but you will not fix the problem I advise customer to go elsewhere for their sweetener your product is just shoddy.

September 29, 2018
Unprompted review
Show reviews in all languages. (79 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look