Car Leasing Online Reviews 

1,156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire vehicle leasing process. Reviewers also appreciate the prompt and clear communication, noting that questions are answered quickly and regular progress updates are provided. Consumers show how exceptionally smooth and stress-free the entire customer journey is from the initial online quote to the final vehicle delivery. Some reviewers were not happy with delivery communication, noting occasional scheduling delays and unexpected tracking challenges. A few people also experienced difficulties coordinating vehicle arrivals and managing unexpected changes with external providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting professional, helpful, and responsive service... See more

Service

Clients share positive opinions on service, highlighting a seamless, professional, and well-coordinated... See more

Customer service

Users describe positive interactions with customer_service, highlighting responsive and supportive staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles arrive promptly within the... See more

Response time

Consumers find response times to be prompt, efficient, and consistently fast throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,156)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and smooth car leasing experience

Lorraine and Mike has been fantastic. They kept me posted with clear updates on car delivery status and accomodated and managed my delayed delivery request with the dealer. Car was delivered today and I couldn't be happier.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Another great experience with Car Leasing Online - competitive pricing, good communication throughout and delivery tied in with the end of our existing lease - thank you once again Michael & Lorraine

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Car leasing make things easy…

Car leasing online is a great company to do business with.
They offered the best deal with no hidden costs.
Chris in sales was very honest, helpful and not pushy!

Lorraine in sales support was always quick to answer any emails and had everything going to plan from the finance documentation to the delivery.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

We experienced some issues with the first vehicle we ordered, which was ultimately rejected on delivery. Despite significant pressure from the supplier to accept the vehicle, Lorraine at Car Leasing supported us 100% in our decision to refuse it. She was proactive, professional, and applied the necessary pressure to ensure the supplier returned the initial rental. We then ordered another vehicle, which arrived earlier than expected. Excellent customer service throughout a stressful situation — we felt fully supported and would highly recommend Car Leasing based on this experience.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This was the first time we used Car Leasing, even though we have leased vehicles for the last 5 years. The process was easy from start to finish and communication has been seamless all they way from Glen, who we initially spoke to, to Lorraine, who kept us informed with all the relevant information

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

I’ve leased for so many years now, and this is the first time I’ve ever used Car Leading Online. It sure won’t be the last time I use them. The contact this company makes with you is above and beyond and it feels personal. I’ve always begrudged paying admin fees, but the work Lorraine does after the sale really shows why you pay one. Can’t fault this company, nor speak highly enough about them.
Thankyou

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experiance from start to…

Excellent experiance from start to finnish.
Great communication all the way through the process, and were always quick to respond to any queries/questions I had - thats all you ever need when you are making a purchase.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and service

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of options! Once I chose the car Lorraine took the reins and everything was perfectly coordinated, keeping me informed along the way. How customer service should be.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Smoothly organised and delivered my new vehicle.
Excellent communication and customer service. What a pleasure to deal with a professional car lease company who don’t over promise and under deliver.
Big shout out to Michael and Lorraine.
They dealt with my lease swiftly and efficiently.
100% recommend.
Thank you .

November 24, 2025
Unprompted review

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