Car Leasing Online Reviews 

1,156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being extremely professional, knowledgeable, and responsive when answering questions and guiding them through every single step. Consumers state that the entire arrangement feels effortless, featuring quick email replies and seamless coordination from initial online quotes all the way to the final vehicle handover. Some reviewers were not happy with occasional delivery delays and frustrating communication struggles regarding vehicle scheduling and logistics. A few people also mentioned experiencing a bit of stressful back and forth coordination or unexpected changes when dealing with vehicle delivery arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Service

Consumers find service to be exceptionally positive, praising the smooth, professional, and efficient... See more

Customer service

Customers report a high level of satisfaction and delight with customer service, highlighting seamless... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that vehicles arrive safely and on time.... See more

Response time

Clients share positive opinions on response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,156)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, professional, good price.

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease companies I’d looked at. Highly recommended.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant car leasing experience

Having looked at and registered with multiple sites Car Leasing Online have the right balance between contacting you and leaving you to make a decision. Also they did everything they said they would

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

We leased a new EV for our business and…

We leased a new EV for our business and all the team were very professional and helped us along the way. We didn't really know where to start and they made the process easy and understandable. Will definitely be using them in the future.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

“Lorraine

“Lorraine, who manages the administration, is simply outstanding! Her problem-solving skills are second to none, and she tackles every challenge with incredible efficiency and positivity. Working with her has been an absolute joy, and thanks to her, Car Leasing On-Line delivers a truly seamless experience. I can’t recommend them highly enough!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I have dealt with Lorraine and Glenn 2…

I have dealt with Lorraine and Glenn 2 years ago and they provided me with safety, trust and above all kept me updated every single step of the way. Cannot speak more highly as it was an emotional journey with them and they held my hand all the way. God bless :)

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

My second time using Car Leasing Online to lease my car and would highly recommended! Mike got me a great deal for the car I wanted and Lorraine was amazing throughout - great communication and as it was an in stock vehicle the whole process was very smooth and efficient. Would thoroughly recommend!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless experience - strongly recommend

Seamless experience from when I first clicked on an online quote to the car being delivered. The 'sales' team were refreshingly un-salesy and the contract support was amazing - I asked a lot of questions, and all were responded to quickly and thoroughly. Wouldn't hesitate to recommend and would definitely use them again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really responsive to emails and nothing was too much trouble. They were able to source suitable options to meet my needs and explained everything during the ordering and delivery process. Would highly recommend.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service - highly recommend!

I have been very impressed with the service received from start to finish. Vehicle delivered within the timeframe promised and a special thanks to Lorraine for helping to make this happen. Thank you also to Chris for his help in securing the vehicle we wanted. A very happy customer.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

The whole process was really straightforward. Communication was clear throughout, delivery went very smoothly, and the driver was polite and professional. Really happy with the new car and how easy everything was from ordering to handover. Would happily recommend Carleasing-Online to anyone looking for a hassle-free experience.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this business

I have been leasing cars from this company for over 10 years now mainly dealing with Craig and Lorraine, nothing ever an issue for them when ive had questions or need more details on the cars, competitive prices and great customer service through out the process, would highly recommend.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

exceptional service!

This is my second car with Car Leasing Online, and the service is just as amazing as the first time! Mike and Lorraine are both super friendly and always happy to help, which made the whole process so easy (even with all my questions and last-minute changes!). Quick replies, great communication, and really efficient service. I’ll definitely be back again in 3 years! :)

October 23, 2025
Rated 5 out of 5 stars

Fantastic service received from getting…

Fantastic service received from getting the initial quotes to the car delivery, the whole process was seamless. Everything was explained and any queries answered quickly. Extremely friendly and helpful and the best service I have received from a leasing company. They will be my go to provider in future.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superb company to deal with

Superb company to deal with, made the whole process very easy.
I needed a car fairly quickly and within a budget and they provide options that others could not.
Will definitely use again.

Great communication, great deal and great service. 10 out of 10.
Special mention to Lorraine in Admin.

October 14, 2025
Unprompted review

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