Car Leasing Online Reviews 

1,156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being extremely professional, knowledgeable, and responsive when answering questions and guiding them through every single step. Consumers state that the entire arrangement feels effortless, featuring quick email replies and seamless coordination from initial online quotes all the way to the final vehicle handover. Some reviewers were not happy with occasional delivery delays and frustrating communication struggles regarding vehicle scheduling and logistics. A few people also mentioned experiencing a bit of stressful back and forth coordination or unexpected changes when dealing with vehicle delivery arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Service

Consumers find service to be exceptionally positive, praising the smooth, professional, and efficient... See more

Customer service

Customers report a high level of satisfaction and delight with customer service, highlighting seamless... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that vehicles arrive safely and on time.... See more

Response time

Clients share positive opinions on response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,156)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Both Mike and Lorraine were professional, informative, responsive and very helpful throughout the process, I wouldn't hesitate to recommend them. Many thanks to you both.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and smooth experience

Leased my new Skoda Enyaq through Car Leasing Online and the whole process was smooth and straightforward. Paperwork was handled efficiently, communication was clear, and delivery went as confirmed.

Special thanks to Michael and Lorraine for their help throughout.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

The best experience I’ve had when…

The best experience I’ve had when leasing cars! Both Mike and Lorraine kept me informed all the way through the process and the car was delivered as expected within 3 weeks. Zero stress and I’d have no issues recommending to others or using again myself.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

A1 customer service

Such an easy process , communication was first class .
Many thanks to the team especially Lorraine who kept me updated at every stage .

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I leased the Omoda 9 with this company…

I leased the Omoda 9 with this company and the process was straightforward. Communication was quick and clear, and Lorraine kept me posted and updated. The car was ready in just a few weeks and was delivered to my home exactly as promised. The vehicle is spot on so far with no issues. I’d happily use them again.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very helpful, always responded quickly and car was delivered much quicker than we expected.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing and the simplest…

Absolutely amazing and the simplest process I’ve ever gone through!

I had both Craig and Lorraine supporting me throughout and they ensured I had a full understanding at all times. I received my car in just over a week and it’s perfect.

Can’t thank Lorraine and Craig enough, they were polite, held in depth knowledge around every step of the process, and kept me up to date daily without hesitation.

Will continue to use car leasing online for future car purchases!!

Thanks again

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

100% satisfied

This was our first company car leasing and I knew very little about it. Glenn and Lorraine helped us through the whole process and everything was stress free. The car has been delivered on time without any issues and we are very pleased with their services.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great communication from lorraine from start to finish. The original order was delayed, however the car leasing team certainly went out their way to ensure that i still received a car with better spec and a better monthly deal. Very pleased with the service i received.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very seamless process from start to finish. The staff are extremely helpful and can't do enough for you.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless service

From start to finish the whole process went smoothly. I would definitely recommend them. The easiest company I've ever dealt with. Plain and Simple, uncomplicated service.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Everything you would need from a leasing company

Happy with the deal that we were able to work out and certainly one of the more keenly priced from the research that we carried out.

Good communication throughout made it a pleasant experience to deal with them.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

Got a great deal. Communication excellent throughout. Would recommend 👍

September 4, 2025
Unprompted review

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