I recently moved into a block managed by Carringtons and so far have mainly been helped by Emily, Elle and Marion (in no particular order). From the outset, they have been supportive, responsive a... See more
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Should I need to contact Carringtons especially Diane Leverett property manager, I am always met with a speedy reply ! Nothing ever seems to be a problem to get sorted , all maintenance issues are... See more
Lauren has been incredibly helpful and supportive, time and again. She’s attentive, friendly, and an absolute pleasure to deal with. No matter the question or issue, she always responds quickly and wi... See more
Company replied
Tony is always helpful. He and I have frequently corresponded by email over several years. I have co-operated with him by resetting the street door of flats 58-77 Somerset Gardens, when fools un... See more
Company details
Written by the company
Carringtons is a trusted managing agent with a strong track record in the professional management of residential and mixed-use developments. With extensive industry experience, we support residents’ management companies and property owners by providing expert, hands-on solutions tailored to each site. Our team of skilled professionals handles all aspects of property management—from maintenance and repairs to service charge accounting, regulatory compliance, and resident communication. We pride ourselves on transparency, proactive service, and building strong, lasting relationships with clients and residents alike. We are fully accredited by respected industry bodies, demonstrating our commitment to the highest standards of service, ethics, and professionalism. At Carringtons, we do more than manage buildings—we build trust. Our reputation is backed by long-standing client relationships, positive testimonials, and consistent results.
Contact info
Stadium Way, CM19 5FP, Harlow, United Kingdom
- 01279 701239
- info@carringtonsrml.co.uk
- www.carringtonsrml.co.uk
4.6
Excellent
173 reviews
No recent history of asking for reviews
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I am doing a second review for this…
I am doing a second review for this Company as unfortunately the previous Sale fell through (No fault of Carringtons, their legal team, especially Caitlin could not have been more efficient or helpful. I have been dealing with Management companies for 30 plus years dealing with approx ten different properties, I wish they were all like Carringtons and their staff, unlike most Management Companies, with you Carringtons you actually feel you are dealing with Human beings who actually reply to emails and return phone calls, you also feel they know the blocks inside out and not just a Post Code and a door number, I pay double the service charge at other properties and don't receive half the service. If you are buying a Property that is managed by Carringtons or thinking of giving them a go to manage your Block I feel you will not be disappointed. All the staff I have dealt with there over the years have been good from the receptionist that picks up the phone to the maintenance Managers, I can assure you I am not the easiest customer to please, but a special Thanks to Caitlin the the Legal Department, all the best for the future.
June 17, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Ian,
Thank you so much for taking the time to leave another thoughtful review.
Your kind words about the team, especially Caitlin and our Legal Enquiries Department, are greatly appreciated. We’re particularly pleased to hear that you’ve felt well supported throughout, and that our approach stands out positively against your many years of experience in property management.
It’s always our aim to be approachable, responsive, and knowledgeable, so to have that recognised means a great deal.
Wishing you all the very best for the future too.
Best regards,
The Carringtons Team
Diane at Carringtons
I had a great experience with Diane who is responsive, friendly, and helpful, who went above and beyond to assist me. It’s rare to find such dedication and professionalism these days. Highly recommend!
June 18, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Eileen,
Thank you for your wonderful review and recommendation.
We’re so pleased to hear that Diane provided such a positive experience. Her dedication and professionalism are very much valued, and it’s always encouraging to know when this is recognised by our clients.
Your kind words are greatly appreciated.
Best regards,
The Carringtons Team
Swift action…
My call to Carrington’s was answered promptly. Lauren took the call, actioned the report and got straight back to me with an update, copying in the other director.
June 17, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear June,
Thank you for taking the time to leave such a positive review.
We’re very pleased to hear that Lauren was able to assist you efficiently and keep everyone updated. Prompt communication and clear follow-up are central to the service we aim to deliver, and it’s great to know this was your experience.
Much appreciated.
Warm regards,
The Carringtons Team
Super Service
Lauren has been fantastic to deal with from the very beginning. She is very approachable, fantastically knowledgeable, extremely kind and always delivers the information you need by the dates. I couldn't recommend her highly enough
June 17, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear DL,
Thank you for your generous feedback. We’re delighted to hear that your experience with Lauren has been so positive. Her approachable manner, professionalism, and commitment to clear communication are qualities we value highly, and it’s wonderful to see them recognised.
Your recommendation means a great deal, and we’re grateful for your continued trust in Carringtons.
Kind regards,
The Carringtons Team
Just WONDERFUL
Caitlin has a way of dealing with people above expectation. Her willingness and kindness is beyond. How Caitlin makes me feel through an email is just AMAZING, regardless if I'm stressed about something or just a concern...a definite calm in the storm. As I told her before, if we can have a Caitlin in every job as a role model the workforce will be wonderful. THANK YOU!
June 17, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Yolanda,
Thank you for such a touching and generous review. We are truly delighted to hear how much Caitlin’s support and communication have meant to you. Your kind words perfectly reflect the care and dedication she brings to her role, and we’re proud to have her as part of our team.
Your feedback is not only appreciated, but a reminder of the positive impact we strive to make every day.
Warmest regards,
The Carringtons Team
quick to respond and always lovely
June 17, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Jamie,
Thank you for your kind words and five-star rating. We’re pleased to hear that you’ve found our team responsive and pleasant to deal with. Providing a prompt and friendly service is very important to us, and your feedback is greatly appreciated.
Best regards,
The Carringtons Team
I have just had a reply from…
I have just had a reply from Carrintingtons and the reply is totally untrue yet they won’t allow me to reply ? So I will reply by stating I have evidence of every question I have asked and evidence of much more. And a Director definitely added plywood to the bridge. Once more if your reply which i have a copy of, is actually shown to the public, I think you should have checked your facts first as most of this is liable.
Thank you for your reply.
June 4, 2025
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
We note the latest review left by Ms Hayes and are satisfied that our original reply accurately reflects the facts and our professional obligations. For clarity, Carringtons has no control over Trustpilot’s platform functionality, including whether or not additional replies can be posted by reviewers.
Carringtons stands by its response in full and will not be engaging further with Ms Hayes. We are confident in our conduct and processes, and remain committed to providing fair, transparent and legally compliant estate management on behalf of the Residents’ Management Company at Shefford Leys. As ever, we continue to welcome respectful and appropriate communication from all residents through the correct channels.
What a delightful experience
What a delightful experience, Caitlin couldn’t have been more helpful. Thank you. Justine.
November 7, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Ash,
Thank you for your review. We're pleased to hear you found our service both professional and friendly!
Best wishes,
The Carringtons Team
Efficient and friendly customer service…
Efficient and friendly customer service and very easy to liase with.
Very reasonable rates charged and tasks carried out in a detailed and timely manner. Would definitely recommend their services.
September 5, 2024
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Adam,
Thank you for your positive feedback. We’re glad you found our customer service efficient and our rates reasonable. We appreciate your recommendation, and look forward to continuing to assist you.
Best wishes,
The Carringtons Team
Carringtons have done a really good job…
Carringtons have done a really good job in supporting the management committee of my block of homes. Responsive and helpful. Lauren has been great!
September 2, 2024
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Emma,
Thank you for your kind feedback. We’re pleased to hear that you’re satisfied with our support, and that Lauren has been particularly helpful. If you need anything else, please let us know.
Best wishes,
The Carringtons Team
Great company to work with
Great company to work with. Friendly staff and easy to contact should you have any questions.
August 22, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Mr Casey,
Thank you for your positive review! We’re delighted to hear that you’ve had a great experience with Carringtons and found our staff friendly and accessible. Your feedback is greatly appreciated.
Best wishes,
The Carringtons Team
Response
Firstly, instead of taking feedback as serious as you say you have why don’t you start taking maintenance issues as serious?
In regards to my abusive behaviour I find that utterly ridiculous given the conversation on my behalf was more out of frustration, I wasn’t rude in the slightest.
My question to your receptionist was asked twice. When will the light be fixed given it’s taken over a month? Why have you taken my number three times and no one update me? Having said that I requested to speak to a member of your management team and your receptionist stated that there was no one in the office to take my call. Seems strange now everyone was in the office to witness such a call as you say! Furthermore, why wasn’t the call then handled by management team?
1. Your side of the timeline. False, my first call was made on the Tues. 14th (11:06) call log on my phone. Happy to provide proof via email.
The voicemail you’ve mentioned is right, it was out of hours due to the light only being switched on 8pm (after dark) this was because I was told the 4,5th time that it was going to be fixed that day and wasn’t.
2. Your side of contact information. Not only have I left my details with the receptionist during your working hours. And so has another resident that’s suffering with the flicking light. That voicemail I had left did in fact have my number and the issue which everyone in your office would have by now known all about. I would be interested for your management to confirm that I hadn’t left my number because again would be pretty shocking to say that I hadn’t.
4. Solution - no one has contacted me.
5. Service charges - that’s what happens when you purchase leaseholds. I pay a mortgage. And four other homeowners backed onto this flicking light including OAPs. I can understand a week maybe two but not over 4 weeks.
You would stand by your team’s dedication, and efficiency but in this instance really hasn’t been the case.
Your receptionist was rude and very unprofessional.
As you say Friday (today) the light will be fixed. Let’s see.
July 12, 2024
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Good evening,
Thank you for your further comments.
We would like to reiterate the following points to ensure clarity and transparency regarding this matter:
1. Maintenance Issues: We take all maintenance issues seriously and strive to resolve them as promptly and as efficiently as possible. The electrician was instructed to attend to the flickering garage floodlight within the same week that the report was received. We are pleased to confirm that the electrician attended yesterday (Thursday 11th July) and carried out the necessary repairs.
2. Timeline and Contact Information: Our records indicate that your initial report was made via voicemail earlier this week. While you mentioned making a call to us on the 14th and leaving contact details, our internal records do not align with this claim. Regardless, we promptly addressed the issue once it was brought to our attention in a manner consistent with our processes and our client’s instructions. We also do not typically store personal data (i.e. contact details) for individuals or entities not associated with our clients, in accordance with data protection regulations.
3. Receptionist and Call Handling: Your interaction with our staff member was handled according to our Reasonable Behaviour Policy due to the nature of the conversation. Multiple other staff members were also present during the interaction. Furthermore, it should be noted that the same staff member is frequently commended in our verified feedback by clients and residents for their professionalism and courteousness.
4. Service Charges and Resident Priorities: Maintenance and emergency call-outs are funded by our clients’ respective service charges. We, therefore, prioritise issues based on urgency and the impact on contributing residents. Additionally, our clients and residents do receive updates on maintenance issues when appropriate, or as and when requested, as this forms part of the service that our clients pay Carringtons to receive.
5. Timeframe for Repairs: To provide additional context, the local authority within which our client’s development is based advises on their website that street lighting defects can take up to four weeks to be repaired. If an initial call was indeed made to us on the 14th, then this would mean that the light was repaired within the same timeframe in which the local authority operates. However, to clarify, our internal records indicate the initial contact from you as being made this week.
We do sincerely apologise for the repetitive nature of this response, in comparison to the initial response that was provided. We can also confirm that your feedback submitted in relation to our staff member has been investigated in line with our internal processes.
Once again, we appreciate your understanding and thank you for your latest feedback.
Best wishes,
The Carringtons Team
Wonderful Team!
The Carringtons team have been fantastic. They have a wonderful, friendly team who are always quick to help and respond!
July 3, 2024
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Sam,
Thank you for your fantastic review. We are thrilled to hear that you find our team wonderful, friendly, and responsive. Your kind words are greatly appreciated, and mean a great deal to our team.
Best wishes,
The Carringtons Team
Very helpful and responsive team
Very helpful and responsive team. Thank you for all your support over the years!
June 12, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Tahir,
Thank you for your wonderful review and kind words. We are delighted to hear that you have found our team helpful and responsive, and we look forward to continuing to assist you.
Best wishes,
The Carringtons Team
Very helpful
Very helpful, contactable and understanding. They listen and get things done.
June 25, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Gill,
Thank you for your fantastic review. We are thrilled to hear that you find our team helpful, contactable, and understanding. Your feedback is greatly appreciated, and we are committed to continuing to listen and get things done for you.
Best wishes,
The Carringtons Team
Professional, responsive and friendly
Carringtons were my management company at my flat for 4 years. They were always extremely helpful, quick to respond, professional and genuinely kind and nice to speak to. Nothing was ever too much trouble and they were always quick to address any issues that may have arisen. Thank you Carringtons for making my time at my first property so easy and enjoyable.
June 6, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Kerri-Emma,
Thank you for your wonderful review. We are delighted to hear about your positive experience with us over the past four years. It is rewarding to know that our team's helpfulness, responsiveness, and professionalism made your time at your first property enjoyable. Your kind words mean a lot to us.
We wish you the very best with your future endeavours in your new home. :-)
Best wishes,
The Carringtons Team
Brilliant Managing Agents!
We have worked with Carringtons for a number of years now, specifically Caitlin Stevens and her team.
Their service to their freehold and leasehold clients in our experience, is nothing short of exceptional, they go above and beyond to resolve a variety of issues. They're experts in their field and ensure they instruct the correct, professional people to assist them and their clients.
Very professional, approachable, friendly and most importantly customer focused. I would not hesitate to recommend Carringtons and Caitlin to anyone seeking a brilliant Managing Agent or to my own clients!
May 9, 2024
Unprompted review
Reply from Carringtons | Block and Estate Management Experts
Dear Verity,
Thank you so much for taking the time to share your positive experiences with Carringtons. It is especially heartening to hear such praise for Caitlin and our team, who take great pride in their commitment to our clients.
We are thrilled to know that our dedication to providing exceptional service to both freehold and leasehold clients has been so well received. Our team strives to go above and beyond, ensuring that we connect with skilled professionals who share our commitment to excellence in client service.
Your recommendation is the highest compliment we could receive, and we are grateful for your trust and confidence in us. We look forward to continuing our relationship and always striving to meet your expectations.
Kind regards,
Carringtons
We have worked with Carringtons and…
We have worked with Carringtons and specifically Caitlin Stevens for many years and have always found them to be extremely helpful and responsive. They deal with a large clientele in the industry and always offer a great service to all types of client whether tenants or companies. Their transparent and clear communication from all of their departments makes for a sterling service and enables any confusion of contention between parties to be resolved expeditiously and with their clients best interests at heart. I would highly recommend Carringtons to anyone!
April 26, 2024
Reply from Carringtons | Block and Estate Management Experts
Dear Abigail,
We are incredibly grateful for your thoughtful and detailed review on TrustPilot. It’s always a pleasure to receive positive feedback, and to hear that you’ve had such a fulfilling experience with Carringtons, and specifically with Caitlin, is truly rewarding for our entire team.
We strive to provide clear and transparent communication across all our departments, and it’s uplifting to know that our efforts are resonating with you and helping to resolve any issues swiftly and to your satisfaction.
Thank you for recommending us, and for being such a valued client. We look forward to continuing to serve you and meeting your expectations in the future.
Kind regards,
Carringtons
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