Carringtons | Block and Estate Management Experts Reviews 

173
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I recently moved into a block managed by Carringtons and so far have mainly been helped by Emily, Elle and Marion (in no particular order). From the outset, they have been supportive, responsive a... See more

Rated 5 out of 5 stars

Should I need to contact Carringtons especially Diane Leverett property manager, I am always met with a speedy reply ! Nothing ever seems to be a problem to get sorted , all maintenance issues are... See more

Rated 5 out of 5 stars

Lauren has been incredibly helpful and supportive, time and again. She’s attentive, friendly, and an absolute pleasure to deal with. No matter the question or issue, she always responds quickly and wi... See more

Company replied

Rated 5 out of 5 stars

Tony is always helpful. He and I have frequently corresponded by email over several years. I have co-operated with him by resetting the street door of flats 58-77 Somerset Gardens, when fools un... See more

Company details

  1. Property Management Company

Written by the company

Carringtons is a trusted managing agent with a strong track record in the professional management of residential and mixed-use developments. With extensive industry experience, we support residents’ management companies and property owners by providing expert, hands-on solutions tailored to each site. Our team of skilled professionals handles all aspects of property management—from maintenance and repairs to service charge accounting, regulatory compliance, and resident communication. We pride ourselves on transparency, proactive service, and building strong, lasting relationships with clients and residents alike. We are fully accredited by respected industry bodies, demonstrating our commitment to the highest standards of service, ethics, and professionalism. At Carringtons, we do more than manage buildings—we build trust. Our reputation is backed by long-standing client relationships, positive testimonials, and consistent results.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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4.6

All reviews

(173)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant

Due to moving home, I have just completed 2 years as director of a residential estate. In this time we appointed Carringtons to manage the estate after the previous management company were removed due to poor management (to put it mildly); in stark contrast, Carringtons were an absolute pleasure to work with. They are prompt, professional and really do care about the issues and residents. Caitlin and Nicki in particular are fantastic and I cannot recommend them enough.

April 19, 2024
Unprompted review
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Reply from Carringtons | Block and Estate Management Experts

Dear Lee,

We hope this message finds you well and enjoying your new home. We wanted to take a moment to extend our heartfelt thanks for the generous review you left us on TrustPilot. It was a pleasure to read your kind words, and to reflect on our time working together.

Your proactive approach and dedication as a director greatly contributed to the smooth running of the development, and your efforts did not go unnoticed. We are grateful for the trust you placed in Carringtons, and in Nicki, to manage your development. It was truly a pleasure to work alongside someone as committed and thoughtful as you.

Thank you once again for your support, and for recommending our services. We wish you all the best in your new endeavours, and hope that you carry forward the positive experiences into your new community.

Kind regards,
Carringtons

Rated 5 out of 5 stars

Fantastic Company With Lovely People

I have been in discussions with Caitlin and she has been absolutely amazing, she is very professional but she also has a kind heart, she really is a credit to your company, as is Irene who has also been in contact, both ladies are lovely, kind and approachable, I can’t thank them enough for all they have done for me …amazing staff that have made this company of 5 star quality rating xx

April 17, 2024
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Sharon,

Thank you very much for your lovely review - Irene, as the newest member to our team, is especially grateful for your kind words. :-)

Best wishes,
Carringtons

Rated 1 out of 5 stars

Carringtons are useless

Carringtons are useless , they simply ignore emails which don't fit their narrative or agenda, I have reported several times to them about dumped rubbish from neighbours, sent them pictures as evidence ,told them about a neighbour who blocks fire exit in the flat by putting out his clothes airer, also told them about a neighbour who steals electricity from communal electrical sockets in our block of flats but they don't care and don't nothing about it, the problems have not stopped and still continuing so some others neighbours in the block decided we shall too steal electricity if there's no consquences for the neighbour who's the first to steal the electricity.

February 26, 2024
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Asif,

Thank you for taking the time to express your concerns. We are committed to transparent and diligent management practices, and we appreciate your feedback as it helps us to continually improve our services.

We would like to clarify, for the avoidance of any doubt, that you ceased to be a resident of our client's development earlier this year. Therefore, the issues mentioned in your review do not pertain to any current or ongoing situations.

During your residency, we addressed all reported complaints promptly, in line with our established protocols. Our team also strives for clear and responsive communication, encouraging all residents to engage with us directly through official channels for any concerns.

Regarding the specific issues you raised, including those related to communal facilities, we continue to take such matters very seriously. We have strict measures in place to ensure the safety and comfort of our clients and their respective communities, and any verified infractions are dealt with promptly to uphold the requirements of the leases.

We regret that our actions taken previously did not meet your expectations. Engaging in or endorsing unlawful behaviour also undermines the community environment we strive to maintain, and as such we always encourage residents to uphold lawful and respectful practices.

Thank you for providing us with the opportunity for this open dialogue, and for allowing us to reinforce our commitment to the well-being of our clients and their residents. We wish you and your family the very best in your future endeavours.

Kind regards,
Carringtons

Rated 5 out of 5 stars

Great service

Great service! Caitlin was so responsive and quick to help solve my problem. She also followed up to check everything was sorted which is great!

December 8, 2023
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Reply from Carringtons | Block and Estate Management Experts

Dear Teleman,

Thank you so much for sharing details of your positive experience with Caitlin. She is very grateful to have received your feedback, as are we!

Wishing you a Merry Christmas and a Happy New Year.

Kind regards,
Carringtons

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service, I wish all managing agents worked like this

November 16, 2023
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Reply from Carringtons | Block and Estate Management Experts

Dear Rich,

We would like to take this opportunity to thank you for your kind words, and to also wish yourself and your mother a very Merry Christmas and a Happy New Year!

Thank you again for taking the time to share your feedback.

Kind regards,
Carringtons

Rated 5 out of 5 stars

I want to say a massive thank you to…

I want to say a massive thank you to Kaitlin from carringtons who has made a very difficult first purchase sale for my son stress free with her kindness and patience nothing was too much trouble she has chased and made things a whole lot better for us it has been an experience but Kaitlin thank you so much for everything you have been amazing kindest regards Yvonne

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

My query was dealt with speedily

My query was dealt with speedily, efficiently and courteously.

I would have no doubt in recommending them as a managing agent.

July 5, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Thank you so much for your positive feedback. It is gratefully appreciated!

Kind regards,
Carringtons

Rated 5 out of 5 stars

Friendly, approachable and efficient!

I have working with Carringtons regularly over the last 8 years regarding the management of our mansion block in north London. As one of the residents, and directors of the block, I have frequently called upon Carringtons to arrange and organise a huge number of various jobs.

I have always found them extremely approachable, friendly and efficient, despite their huge work load. In particular, Diane Leverett, who is our main point of contact has been excellent! She has learnt the mansion block, understood the main issues and helped with sorting out a whole of both simple and complex issues, and always with great diplomacy.

Caitlin Stevens has also been extremely efficient with handling things in Diane’s absence and also with paperwork regarding the sale of our flat.

Many thanks!

May 25, 2023
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Pablo,

Thank you for your incredibly kind and detailed feedback. We really appreciate you taking the time to leave this review for our team - specifically Diane and Caitlin, who are both very grateful!

Kind regards,
Carringtons

Rated 5 out of 5 stars

Great service

May 22, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Hi Javade,

Thank you for sharing your feedback with us!

Kind regards,
Carringtons

Rated 5 out of 5 stars

Top-notch Property Management

Carringtons’ service is impeccable! They’ve professional, attentive, and reliable…

May 16, 2023
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Jochen,

Thank you for your kind feedback. We are delighted to have worked alongside you and your fellow directors for over six years now - time really does fly!

Kind regards,
Carringtons

Rated 5 out of 5 stars

First Class Customer Service

Thank you so much to Caitlin and Lorren for their help, advice and professionalism. Having been going through both the sale of my property and extending its lease with a third party I have found Carringtons to be excellent in their customer service.
Lorren assisted with my sellers pack promptly and it was very comprehensive.
Catling with my enquiries for my lease extension paperwork.
Both responded with compassion when I was a little stressed too and I really appreciated having them there to help me.
Additionally I have always found Carrington's helpful and dealt with any issues quickly and satisfactory over the 12 years I have been in my property.
Thank you both, a credit to the company!

April 20, 2023
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Hi Rebecca,

Thank you so much for your wonderful feedback. It has been our pleasure to assist you, and we wish you the very best of luck with your future endeavours!

Kindest regards,
Carringtons

Rated 5 out of 5 stars

Very professional and calm manner

Very professional and calm manner. I felt confident once the call had ended that Carringtons were going to carry out the task required.
My solicitor also commented how efficient they had been.

April 16, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Nicky,

Thank you so much for your five-star review! We really appreciate your kind words and support.

Best regards,
Carringtons

Rated 5 out of 5 stars

Sales pack request

Dealing with Lorren made a stressful situation much easier for me.She is very professional and helpful with people who struggle with technology.
Many thanks.

March 29, 2023
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Keith,

Thank you for taking the time to share your feedback with us. We are pleased that Lorren was able to assist you with your matter.

Kind regards,
Carringtons

Rated 5 out of 5 stars

Lease Extension Signatures

Caitlin was incredibly helpful and efficient - our client had a pressing lease extension deadline to adhere to, and Caitlin arranged for her lease to be signed super quickly so that her claim did not lapse.

The process was quick and painless, and Caitlin was friendly and polite throughout.

March 7, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Leasehold Legal Services,

Thank you for sharing details following your recent experience with Caitlin. We are very grateful to have received your feedback.

Kind regards,
Caitlin

Rated 5 out of 5 stars

I dealt with Lorren who was polite and…

I dealt with Lorren who was polite and professional.
She is an asset to her company.

February 14, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear Paul,

Thank you for your kind feedback. Lorren certainly is an asset to us at Carringtons, and we are grateful to have her as a much-valued team member.

Kind regards,
Carringtons

Rated 5 out of 5 stars

On contacting Caitlin Stevens at…

On contacting Caitlin Stevens at Carringtons we were provided with a very prompt and reassuring response. Her professionalism and knowledgeable handling of our queries was very welcome and appreciated. Excellent follow-up too. Thank you.

February 3, 2023
Unprompted review
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Dear John,

Thank you for sharing such wonderful feedback about your experience with Caitlin. We wish you the very best of luck with your new home ventures.

Kind regards,
Carringtons

Rated 5 out of 5 stars

Great service

Catlin was amazing!! Information I requested came within minutes on my email. Lovely friendly service
Well done....

January 23, 2023
Carringtons | Block and Estate Management Experts logo

Reply from Carringtons | Block and Estate Management Experts

Hi Priti,

Thank you for taking the time to share your feedback about your experience with Caitlin. We will ensure that Caitlin is made aware of your kind review.

Kind regards,
Carringtons

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