Carrolls Sports Cove Reviews 

117
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered a few items received email with tracking number for partial items not specifying which items were shipped. USPS supposedly delivered one package and I didn't get anything. been emailing for ab... See more

Rated 5 out of 5 stars

I ordered a Boston Bruins checkbook cover. The quality is exceptional. Very well made. It arrived in a timely manner. I will certainly order from this site again.

Rated 5 out of 5 stars

What was a bad situation, Travis at Carrolls remedied. I received to NFL magnets from UPS or USPS, can't recall. They looked like they'd been removed, bent and thrown back in packaging. Not good. I co... See more

Rated 1 out of 5 stars

If I could vote no stars I would. Ordered a backpack couple weeks before school started it’s now couple weeks after school started still no bag, no response, nothing. Responded one time telling me the... See more

Company replied

Company details

Written by the company

Website: www.CarrollsCove.com Email: Info@CarrollsCove.com


Contact info

3.5

Average

TrustScore 3.5 out of 5

117 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(117)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

oredered Cleveland Indians golf club…

oredered Cleveland Indians golf club head covers I received Cleveland Guardians head covers. Emailed Travis, took pics of what was received and returned as requested since the, silence. Sent several emails, phone calls both go unanswered and to date no credit issued. Original purchase March 2023. So I am out about $80.00

March 5, 2023
Unprompted review
Rated 1 out of 5 stars

No communication…don’t shop

I placed an order on 6-11-23 for something that their website says was Instock
After a week or so there was still no notice of shipping or a tracking number
So I sent an email and they responded that it was shipping from manufacturer and they were working on getting a tracking number
It now been 12 days and at least 4 more emails with no response
Called today and got recorded message saying they were only doing emails
So frustrating not even sure if they are a legitimate company
Definitely don’t recommend them
……..NICE TRY CAROLSCOVE but I have saved ALL emails pertaining to this order

June 9, 2023
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

This customer is going around placing bad reviews on a few sites. I checked our email servers and only see one email was sent on June 14th and it was replied to on the 15th. You ordered an item that takes additional time to ship per the website. I see this item shipped and was delivered per fedex.

Rated 1 out of 5 stars

Ordered on 5-26-23 and today is…

Ordered on 5-26-23 and today is 6-19-23. My order is being processed?? Says on their site that most things ship within one business day. Must be one long day. Order with scorehere.com and get what you ordered within a few days. Every. Single. Time.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!

I purchased an Orioles jersey hobo bag locally about 10 years ago. I loved that bag and it shows, lol. It's been hanging on by a thread or two. I was so excited to find my bag at Carroll's but was a little skeptical after reading some of the reviews. I ordered it anyway on 5/11/2023 and it arrived on 5/24, an EXACT match! I'll be shopping again!

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a clear staduim Braves bag.

I bought a clear staduim Braves bag for my mom. I was never sent a tracking number, but it arrived today. The plastic bag looks fine, but it looks like a sticker (small) was just slapped on the front of the bag. It wasn't even a clear background as it appeared on the site. I could have done that. I wouldn't have spent $30ish if I had known the image was just a small sticker. It looked better on the site. I'll just pay mlb prices for her future Braves gifts

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

After the KC Chiefs won the Superbowl

After the KC Chiefs won the Superbowl, I had to fulfill a promise to my wife to buy her an NFL Chiefs Victory Golf Bag. I saw that Carroll's offered such a golf bag and placed the order on 2/15/23. After a week went by without getting any indication when the order would be fulfilled, I emailed Carroll's inquiring about the order. I received a quick response the order had to be shipped from the supplier. On 2/28/23 I was given an update on my order status with a tracking number. On March 1st, UPS delivered my wife's golf bag to our front door. I was somewhat skeptical at first how long it would take, but 2 weeks was pretty quick in getting my order given that the demand for Chief's merchandise increased with the SuperBowl win. I am completely satisfied with the experience of ordering and receiving the product I ordered. It worked out well, and the pricing was $75 less than ordering from the NFL merchandise store.

March 1, 2023
Unprompted review
Rated 1 out of 5 stars

No communication. Not receiving purchase

No idea if I'm even getting the item I ordered. It's closing on 3 weeks since I ordered a birthday gift for my dad and I've gotten nothing outside of the confirmation email. No tracking number. Their "contact us" link doesn't work.

Going to file a reverse on my card if I don't get a response here.

January 31, 2023
Unprompted review
Rated 4 out of 5 stars

The order I received was incorrect and…

The order I received was incorrect and I immediately e-mailed the company. They quickly responded with instructions to return it Absolutely hassle-free and I received the correct order within days. Very satisfied.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

I had the best experience with this…

I had the best experience with this company! We waited for the last minute to order senior football gifts and stumbled across the mini helmets we were looking for. Travis kept me updated on the orders and emailed tracking information. The helmets are exactly what we were looking for and can't wait to present them. Thank you again for all of your help!

November 7, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!! They could not ship my item so I asked them to credit my account. Instead of getting a credit they charged me again. Now I had 2 charges, they did not issue my refund. I had to go to the bank and dispute the charge. The company did not even answer my email when I informed them that they had charged me twice.

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

2 months and nothing not delivered

Order a team flag for my sons’ car fir his first year of college almost 2 months and nothing. We still don’t have our order or any information about it. I patiently waited until it was a week over the delivery date before I contact them to ask about my order. They claimed the manufacture has not shipped it out year because of back-order. I said okay patiently waiting for a couple more weeks, still nothing so I contacted them again. They told me them same thing so I said to myself I’ve waiting long enough, might as well wait after all this time. Sure enough a few weeks later, nothing. They could have at least give me an update but nothing. Not even one communication. Only time they response was when I contacted them regarding my item I ordered almost 2 months ago. Never in my life I had such a bad experience with anything online. I would not recommend this business. Save yourself the headache. After having this experience I Googled about the company and sure enough they have the same complaints for many years with many customers. I should have done my research about the company before I placed my order.

November 6, 2022
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

I see this is your first overall review on trustpilot and you gave very little detail on your order information so I can't look it up to even respond with detailed information. However if this is a legit review I apologize for any frustration. If you did not receive an item for that long then an email was sent to ask if you wanted to backorder or cancel as the item recently sold out OR the order was cancelled and an email was sent. We respond to emails when customers send them as well so please check your spam folder for a response. Other than that I cannot give you any more info about your particular situation because again I see you just put a first name on this review and there is no way to find your order based on the info you provided. As for the comment on other reviews you found online.... For any other customer reading these please note, we ship many orders every month and get very few reviews. Most customers do not write a review when the order gets shipped on time accurately. When you consider the fact of how many orders we ship to the amount of reviews get it is very little. However, anytime an issue does arise with an order we do our best to correct or fix any issues and work with the customer.

Rated 1 out of 5 stars

HORRIBLE

HORRIBLE! I ordered on Oct 25th and the order has yet to arrive. Wish I read the reviews first. Invalid FEDEX tracking number given. Do not believe these bogus 5-star reviews. Company seems to only respond to these complaints but not the actual emails sent by their customers

November 5, 2022
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

You gave a one star review, however your email was responded to and your order was delivered on 10/28 per fedex tracking 574463759447, three days after you ordered. Per the tracking it also shows a photo of it left by your garage. So a one star review for an order that was delivered 3 days later, yet you are saying the 5 star reviews are bogus.

Rated 1 out of 5 stars

Poor communication.

*(No shipping or tracking info. Will not respond to email requests for order status. AVOID this seller.

October 22, 2022
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

Customer didn't send any email requests to us and their order shipped fedex tracking 539850645436. Tracking was emailed as well. Not sure what the problem is

Rated 1 out of 5 stars

I ordered a “Heavy Duty Aluminum”…

I ordered a “Heavy Duty Aluminum” football helmet. Thinking it was like a license plate thick and thought it was big enough to see from a distance. I received it and it is actually about a 3” sticker made of aluminum foil. I paid $20. I have called, which you can’t talk to anyone because they only communicate thru email. I have emailed, at no response. I have filled out forms to get some kind of number so I can return it. I just wish I read their reviews before I ordered from this place.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a college license plate. It was delivered cracked. I emailed Carrolls Sports Cove. They immediately replied, asking if I could send a picture. I did, then an immediate reply saying they would send me a new plate. Two days later, the new license plate arrived! Very happy with the immediate attention and prompt action to rectify the problem.

June 23, 2022
Unprompted review

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