Carrolls Sports Cove Reviews 

117
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered a few items received email with tracking number for partial items not specifying which items were shipped. USPS supposedly delivered one package and I didn't get anything. been emailing for ab... See more

Rated 5 out of 5 stars

I ordered a Boston Bruins checkbook cover. The quality is exceptional. Very well made. It arrived in a timely manner. I will certainly order from this site again.

Rated 5 out of 5 stars

What was a bad situation, Travis at Carrolls remedied. I received to NFL magnets from UPS or USPS, can't recall. They looked like they'd been removed, bent and thrown back in packaging. Not good. I co... See more

Rated 1 out of 5 stars

If I could vote no stars I would. Ordered a backpack couple weeks before school started it’s now couple weeks after school started still no bag, no response, nothing. Responded one time telling me the... See more

Company replied

Company details

Written by the company

Website: www.CarrollsCove.com Email: Info@CarrollsCove.com


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3.5

Average

TrustScore 3.5 out of 5

117 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(117)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Been a month and a half and nothing

I placed my order on April 27th for a license plate cover. It said item was in stock and should ship out in 1-2 business days. Today is June 9th and I still haven’t received it. I have emailed them twice and haven’t ever gotten a response. I hope I get my order some day but I will never ever order from them again and you shouldn’t either.

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

These guys are a joke

These guys are a joke. I ordered something and had questions. Nobody works there to pick up sales phone only email. I tried to cancelled and they would not respond until AFTER shipment.

Avoid, avoid, avoid.

Michael

May 25, 2022
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

I disagree with this review as the customer placed an order on Friday 5/20 at night after we closed for the weekend. The website states we are not open on the weekends. On Monday when we re-opened his order was processed, his email he sent over the weekend was responded too and I let him know his order was processing. He never responded and the next day I had a notice that he disputed the charge and told me to cancel the order. I informed him the order already shipped as it shipped on Tuesday the 24th and informed him he can refuse the package if he does not want it. He said if I do not cancel he is going to spread his reviews all over the internet. As of right now I see one review here and on one other site. So to recap, the customer placed the order on Friday night after we closed for the weekend, he then disputed by Tuesday morning even after emailing him to let him know it was processing. The order shipped on Tuesday and as of this moment is in transit. I informed him he can refuse the package once it arrives.

Rated 5 out of 5 stars

Very pleased with the service and…

Very pleased with the service and communication between us and Carroll Sports. I had ordered this golf bag from another sports store. After more than 10 months I had not received my product.
While getting no information and no return calls the owner canceled my order. Poor company.
Thanks Caroll for your service.

March 24, 2022
Unprompted review
Rated 4 out of 5 stars

I’ve had a good experience!!

I’ve had a good experience!!! Due to the Holidays and Covid shipping for my item was delayed but I did get an email response with my inquiry and my item was received. Great quality merchandise, and I’m very happy with my order!!
Thank you for your communication and quality merchandise!!

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Delayed order that was ripped off for faster shipping

I paid for expedited shipping on the 18th of October and did not receive a confirmation email or anything. I messaged them via their website because they have no phone customer service and they state that on their phone message. After looking at their outdated Yahoo! Website that they run it says many of the products they do not carry in stock but instead order direct from the manufacturer. This company primarily drop ships products and does not carry inventory which is why you will be waiting way longer. They are not a true fulfillment company and instead just dropship products. I will never order from them again and informed them of this.

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

Only giving one star since can’t give…

Only giving one star since can’t give 0. Ordered an Iowa Herky inflatable and they sent me Iowa State. Asked for a shipping label and RMcode per website and going on 3 weeks and several emails and they won’t send. They don’t answer phone or emails. DO NOY BUY from these people.

October 6, 2021
Unprompted review
Rated 1 out of 5 stars

Carroll’s Sports Cove violations

Carroll’s Sports Cove advertises and offers authentic Super Bowl NFL footballs for sale on their website. I ordered a Super Bowl LII ball. What was delivered was a standard Wilson NFL ball, not the Super Bowl ball! I reached out to them via email, the response was send us a picture, I sent pictures. A Travis responded, we’ll get back to you. Never happened! This is a violation of the Federal “Bait and Switch” law and breach of contract. They’re also in violation of “Fradulent Interstate Transactions”, defrauding and deceiving purchasers. The Pennsylvania Attorney General needs to shut them down!

September 21, 2021
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

With all due respect, you contacted me as you got the wrong item on 9/16 and I responded and told you I was going to fix it. As of 9/24 ( A week after you first informed me of a problem) per your email you got the football and used the prepaid return label to send the incorrect ball back. This was just a simple mistake by a warehouse picker who picked the wrong football. There was no nefarious intention behind it or us trying to "bait and switch". I am a small business that has been in business since 2004 and am not trying to rip anyone off. Mistakes happen and we do our best to correct them as fast as possible.

Rated 1 out of 5 stars

This place is terrible

This place is terrible, after many weeks still no item. They never have any answers for what is happening with ur order. Goodluck with this place, I had absolutely no luck with them period

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

Never again!

Second time I have placed an order with this company, only to have the item canceled and refunded because it is "out of stock". Both times it said it was "in stock" when I ordered. I ordered the same item at least one year ago and had the same experience. Why in the world would you list that you have it, and also offer me a discount telling me it is on sale, when you never had it in stock in the first place?!!! Never again, I'm just thankful I at least got my money refunded but I would much rather have had the item. I just looked online as I was writing this review and they are CURRENTLY advertising this item for sale right now!!! Unbelievable!

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

My Husband wanted the entire Riddel…

My Husband wanted the entire Riddel Eclipse Mini Heltmet collection and Carrolls Sports Cove had the best pricing anywhere. I placed my order and noticed a couple days later that the order was placed on hold. I emailed Travis at Carrols and he explained that the items would ship directly from the manufacturer. He responded very quickly and within a couple days I received notification that my items were on their way! I was very pleased with the response time and customer service I received from Carrolls Sports Cove and I will be ordering the remaining helmets and all my other collectible needs from Carrolls!!! Thank you again for exceeding my expectations.

Lisa C. - Michigan

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

Why take orders you don’t intend to fulfill?

I tried to buy a product from them months ago that I found on a Google Shopping page. I am aware that products come in from a Merchant Center feed, and will only show if you list them as being in stock.

After weeks, I was refunded my order price and told it was no longer in stock. I searched other places for the item, even reaching out to the manufacturer to see if I could purchase the item, but I was only available in bulk sizes.

Months later, I found the item again on Carroll’s, listed as being in stock, so I ordered. Shortly after ordering, it was listed as back ordered. That back order date ended two weeks ago, and I placed my order over a month ago. No emails from Carroll’s, they still have my money and I have no idea if I’ll ever see this item. I don’t doubt I’ll get a refund, but why not fulfill these items? If I can buy bulk orders from the manufacturer, why hasn’t Carroll’s done this in the last month?

I’ll give it another week and then dispute the charge through my bank. I also plan to report them to Merchant Center as Google wants to make sure there is a good user experience on their Shopping platform.

August 2, 2020
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE. Avoid at all costs. I ordered a pet Jersey on June 4 2020. It is now July 17 2020 and I BARELY received email stating the item has shipped. Website states it ships in 1 -2 days. What lies. I have a Doberman pup. Once this jersey arrives its not even going to fit her anymore.

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered my son a golf bag

I ordered my son a golf bag, due to all the great reviews that I read! That was a huge mistake on my part! I ordered in March for my sons birthday on the 26th. I gave myself a few weeks and today is April 13th and still nothing!

I placed the order and a week passed and I heard nothing. so I did reacher on contact info and e mail them. We went back and forth on my order. Today I got notice that the bag I had paid for back in March, is out of stock! To say I'm angry is an understatement and I will not ever deal with this company! If I could give a negative rating I would!! I have placed countless orders since that order with Carroll and have had no problems!! I have received every order I have placed with Amazon...Carroll nothing!!

Ana Ferreira

April 14, 2020
Unprompted review

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