Car Spares Reviews 

Brought washer bottle pump to replace original. Fitted at specialist garage on 4/7/24 Same day found water under car, went back to garage following day, and they said pump faulty leaking . They constantly reply by eBay messages with stupid requests and delay tactics. It would cost me more to return item than it's worth cost me a lot now, garage fitted theirs and more labour bill. Don't get involved with this company. They have no good customer service and no intentions of refund. Item under £10 anyway BEWARE

WHAT A WASTE OF TIME THIS COMPANY IS PLEASE AVOID LIKE THE PLAGE AND GOD HELP YOU IF YOU HAVE TO DEAL WITH A IDIOT CALLED JASON.

I bought a wiper motor off these people. It was advertised to be the one for my car by the company and Ebay. When fitted it worked continually and would not turn off - wrong motor. Wrote company who asked myriad questions, asked for photos then denied receipt. Emailed photos then heard nothing until 30 days had elapsed when I was advised to claim on warranty. A joke and wish I'd looked at this site prior.

0 star, if i had the time i would take them to court, absolute joke of a company and should be reported to ebay.
I bought a new door lock for my vehicle and after 6 weeks it failed.
I emailed them to claim off of there 2 year warranty with full details, they proceeded to email 1 question a day to the point my vehicle had been insecure for 2 weeks and i bought a good quality lock from else ware.
It would appear looking at the reviews which i hadn't seen prior to purchase this is there company tactic.

Purchased an expansion tank fort car that had a 2 yr warranty.part failed after 1yr . Company uses a useless AI software to respond to you then ask useless irrelevant questions to try and wiggle out of the warranty terms .dont purchase from this company or you will be out of pocket

Bought wiper motor on eBay which failed half way through advertised 2 year warranty. Contacted them a month ago and was greeted with a series of one question daily emails always received at 5.30pm including - Order Number ? Registration number ? When was it fitted ? How many times had it been used ? Supply photo of item removed ? Asked to give them some time. Was it fitted by a qualified garage ? When told I was qualified (which I am) was asked to upload my personal certificates !! They will keep asking you for more information until you give up. If you see any of these comments before ordering on eBay be warned. I wish I had been and will not be so confident in eBay's feedback in future.

Company supplied a propshaft 55mm too long took a week to suggest I unbolt one end of the shaft to make it fit, problem is the part they suggested be removed was the input into the rear of the gearbox
They cannot accept they are in the wrong I would strongly advise steering clear of them, they will not even provide a refund.

DO NOT DEAL WITH THIS COMPANY
If I could give them a Zero score I would.
I purchased a Volvo V70 rear wiper motor from this company through their eBay shop on the 3 May 2023, which failed in February of 2024. The main reason for choosing this company was their 1 year parts warranty and the claim that their motors were “hight quality. It took me several emails to the company before I received a reply from Jason, who firstly asked for the car registration, which had not been a requirement of my purchase. This was followed up a day later at 17:34 (close of business) by a request for my order number, which was immediately given to Jason. The following day, once again after close of business, I received a request for an estimate of how many times I had used the rear wiper, with an example of 5-6 given by Jason, my response was that I probably exceeded that in a day! I was then asked if my wiper motor had been fitted by a qualified mechanic, to which I replied that it had. A day later again after 17:30 I received a request for a copy of an invoice on letterheaded paper as proof, I explained that the mechanic had retried in the intervening 9 months and I didn’t have an invoice. Jason’s final response to me; again after close of business was to deny my request for warranty!
Once again, if I could give them a Zero score I would.
When I dismantled the gearbox it was full of rust, not what I would expect from a “Quality product”.

DO NOT DEAL WITH THIS COMPANY

Purchased a wiper linkage (inc motor) that failed after 61 days.
Inquired about a refund/replacement and have since been subjected to 4 weeks of one question emails (16)from Jason, always sent at close of play (5.30pm).
To be finally told that I had not met the Warranty requirements.
At no time have I been asked to return said part for them to inspect. What a sham of a company. Beware you have been warned

🤡🤡🤡🤡🤡of a company DO NOT BUY from them. All items are cheap imports bought a wiper motor for ford KA bunrt out within in hour of use company said it was a right one, but would do nothing . EBay take them off your platform as i will not buy again on it.

If I could score a 0 I would. I purchased a Windscreen Wiper Motor in September but this stopped working a few months later I contacted the Company who were uninterested but gave me an email address to write to. I did this and I received a reply from a Rock Star Cairns......@ Car Spares Direct telling me he's not interested and to 'go moan somewhere else dafty'. I've received emails from Jason and Chris but not got anywhere...... terrible si called company...avoid at all costs!!!

Sells faulty parts wont accept returns avoid at all costs

Beware of these “so called experts” I’ll never use them again.

22 December Purchased this part but could not afford to have it fitted, due to Christmas, until February, so 6 weeks later.

16 Feb 2024
Reason for return
Item was passed to Specialist motor car mechanics to fit and I was informed “it is not the correct fitting” that the wiper washer motor - hose connection was a bad fit and that water squirted into my boot when tested by the specialist, and so it wasn't fitted.

17th Feb, following discussions with this seller to replace with another wiper motor or accept my return this seller Informed me through eBay they would not accept my return!

Will never buy parts from these “so called experts” again.

I needed to return an item that I purchased of their ebay store. I contacted the seller to check if it was ok for me to return the item using my own postage as it worked out almost half the price of the postage they offered. Seller agreed but did not provide me with an alternative returns address to the business address listed on their account. So once item reached the business address, the recipient refused the parcel and the courier service sent it back to me. my initial attempt to return the parcel was well within the 30 days deadline to return parcels. Once I recieved the parcel back and got in touch with the seller to ask why it was refused he eventually worked out that I had sent it to their busniess address which is not the address he wanted it returned to. So I asked for the correct returns address. When he eventually replied, he said the 30 day deadline for returns had now passed and I was no longer able to return the item. I can understand a compony refusing to accept a returned item if it was requested to be returned after the 30 day returns deadline but for a company to refuse to accept a return when they have clear evidence of the customer's initial attempt to send it before the returns deadline is in my opinion really poor customer service. How can the company improve? Well if it was my business, I'd care about my customers and would want repeat customers so my response would have been "I'm sorry you experienced some confusion with the returns address. I can see you paid for postage and sent the item off prior to the returns deadline date and provided us with tracking as evidence of your postage. Therefore, even though we have now passed the returns deadline, we will still accept your return. The correct returns address is: ... . Kind regards, Jason."

How much better does that sound? Anyway, because of the poor customer service, I have given one star. I will not be shopping with this company again.

Don't use, warranty returns for a part with a year's guarantee that fails after 6 months of light use despite being professionally fitted and removed simply doesn't exist. Delaying tactics of drip fed email responses. Zero customer service from 'Jason'. Wish I'd read reviews before ordering.

purchased a window regulator for a t5 in september which failed in a short time.I have been completely messed around by this company trying to get a warranty replacement.question after question just trying to delay me and fob me off.they even wanted to see my qualifications which I sent them and still they have rejected the claim.the part was nowhere near oe qaulity and I gues you get what you pay for I would give zero votes if I could .looking at other reviews im not the only one thats been had over.

Brought a replacement coolant flange for my MK4 Golf 1.9 TDI off there eBay shop. Upon receiving the item and comparing it with my original VW coolant flange although they looked the same visually after trying to fit it is when all the problems started.

I noticed straight away that on there flange where the two fitting bolts go there was a slight gap in the metal inserts which the original did not have. Because of these gaps it was impossible for me to fit the coolant flange to the cylinder head no matter how much i tightened the two 10mm fitting bolts which almost stripped the threads in my cylinder head. This straight away set off alarms bells for me.

Despite the fact that they boast on there eBay listing that these flanges are OE quality and come with a 1 year warranty they are no way near what they are advertised to be, these are cheap Chinese knockoffs that are not made to OEM specification.

The second issue I had was getting the coolant temperature sensor to fit to the back of the flange no matter how hard I pushed it in and secured it with the c clip it kept popping out and even decided to pop out while I was driving on the dual carriageway literally loosing all the coolant in the car luckily I wasn't that far away from home otherwise things could of been far worse!

In the end i contacted a company here in the UK called Darksidedevelopments which supplied me with an OEM coolant flange and Beru temperature sensor and since fitting them i have had absolutely no leaks or fitting issues whatsoever.

To anyone considering buying products from this company please take my advice and the others that have left reviews and stay well away from them, I wish I had of read these reviews before ordering it's a shambles honestly.

I did try to take this issue up with them via eBay and they seemed to be more bothered about the negative feedback i left them then anything else.

This company are absolutely joke worst people to deal with and parts are fake Chinese fake parts or so cheaply made if you buy parts they will not last a month also if you buy parts like I did buying faulty for steering you life is at serious risk as parts will definitely fail for warranty there is none once you buy a part and want to return you don’t have a hope in hell however fake cheaply made not fit for purpose so take all reviews very seriously as it happened to me

CAR PARTS DIRECT are complete jokers the Warranty does not exist, customer care is zero, they do everything they can to infuriate you, so you just say forget it and you loose the money !!, I had a fuel pump for a TD5 landrover that went wrong after a week they just did not want to know, I am pursuing with trading standards and paypal as Ebay are just as bad they also do not want to help out, DO NOT USE CAR PARTS DIRECT , they are a company which needs shutting down !

Bought a wiper motor for my van. 6 month and its packed up. Messaged seller and all you get is the odd message but not sorting out the faulty item. The 2 yr warranty is a joke and tbh l very much doubt many customers actually manage to get a replacement. Anyone buying a part from this company should think twice and use a more customer friendly seller as this seller does not even deserve a 1 star. Absolute waste of my money a time e-mailing them. AVOID