Chancellors - HighgateReviews 

109
TrustScore 5 out of 5

4.8

2 South Grove, N6 6BS London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her r... See more

Company replied

Rated 5 out of 5 stars

Our flat has had significant issues since we moved in in July of last year but our contact at Chancellors Beth Vincent has always been fantastic throughout. There has always been clear communicatio... See more

Rated 5 out of 5 stars

We were very happy with Alexander and Jordan in the sales team. Both were very professional and easy to talk to. Our flat was marketed extensively and they got a lot of prospective buyers round to vie... See more

Company replied

Rated 5 out of 5 stars

Jordan was very professional and accommodating. My initial call for a viewing was wrapped up in a few minutes in an efficient and pleasant way. I did manage to miss my viewing appointment but Jordan... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(109)

1,821 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chancellors sales team were prompt

Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her request. They responded immediately when we reached out, and we had a great new tenant in our flat within three weeks. I would definitely recommend.

April 7, 2025
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for your kind words. We are delighted to hear that our sales team was able to help you find a new tenant so quickly and efficiently. We strive to provide our clients with the best possible service, and we are pleased that you were satisfied with the outcome. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Knowledgeable and Friendly Agent

Both thoroughly well informed and refreshingly upfront about the buying process, the agent was significantly more interested and engaged than the vast majority I come across.

November 22, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Jordan demonstrated exceptional…

Jordan demonstrated exceptional professionalism and enthusiasm during our tour of a stunning apartment in Muswell Hill. His demeanor was exemplary, perfectly aligning with our expectations.

October 30, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review Deborah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jordan was very professional and…

Jordan was very professional and accommodating. My initial call for a viewing was wrapped up in a few minutes in an efficient and pleasant way. I did manage to miss my viewing appointment but Jordan was the professional through and through and without any hint of annoyance or frustration just rebooked me while assuring me that these things happen.

Would happily deal with Jordan again

November 12, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Thanks Julie!

Julie was flexible and helpful with the house viewing and offered to follow up with current owner on all our questions.

We appreciated how she didn't make anything up and kept to the facts and what she knew!

Thank you!

November 1, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional, helpful, excellent marketing

We were very happy with Alexander and Jordan in the sales team. Both were very professional and easy to talk to. Our flat was marketed extensively and they got a lot of prospective buyers round to view and we had a few offers, one at the asking price. We would use Chancellors again.

October 24, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Hi James, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great property agent

Jordan is thorough in his descriptions and follows up in a timely manner

October 23, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

We appreciate your kind words about Jordan. We're glad you found his descriptions helpful and his follow-up timely.

Rated 5 out of 5 stars

Jordan Quintero-Castaneda has been a…

Jordan Quintero-Castaneda has been a great host showed us a couple of properties , very lovely and friendly person and easy to communicate .

October 9, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you Arzu for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Jordan is a star

Jordan was very helpful and let me visit the property at short notice.

October 10, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you Anthony for giving our Chancellors - Highgate Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

Very responsive and professional

Very responsive, very professional throughout. Very smooth process from start of tenancy to finish, including renewal of lease etc. and no hassle re: full deposit return. The end of tenancy process was assisted by Cameron Vye who was very good, helpful and responsive and professional as above.

September 5, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Hi John, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Thank you so much Jordan.

Thank you so much Jordan.

August 29, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Dear Kate Cymerman,

Thank you very much for taking the time to write a 5-star review for our estate agency, Chancellors - Highgate. We truly appreciate your kind words and feedback.

Best regards,

The Chancellors - Highgate team.

Rated 5 out of 5 stars

Professional and quick!

Professional and quick!

Jordan moved super fast from first viewing to offer agreed. Then the Chancellors team did an amazing job at getting me in my new flat in less than 2 months from first viewing.

August 12, 2024
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

I am shocked

I am shocked. That I was asked to sign forms which I immediately retracted as I had not read what I had signed. This was 8/2 . Chancellors of Highgate say I am due for Marketing Charges even though they do not have my permission to market the property. And it hasn't been marketed. They are holding me to the signed contract that I did not give them permission to use.

February 7, 2024
Unprompted review
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Hello Maria, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great agents!

Bella from the Highgate branch is the best agent I have ever come across, she’s patient and understanding and always makes sure to get in touch with suitable offers.

January 26, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look