Chancellors - Highgate Reviews 

108
TrustScore 5 out of 5

4.8

2 South Grove, N6 6BS London, GB


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Rated 5 out of 5 stars

Chancellors sales team were prompt, flexible and efficient in finding a tenant and setting up a new tenancy for us in record time - we were trying to give our existing tenant an early release at her r... See more

Company replied

Rated 5 out of 5 stars

Our flat has had significant issues since we moved in in July of last year but our contact at Chancellors Beth Vincent has always been fantastic throughout. There has always been clear communicatio... See more

Rated 5 out of 5 stars

We were very happy with Alexander and Jordan in the sales team. Both were very professional and easy to talk to. Our flat was marketed extensively and they got a lot of prospective buyers round to vie... See more

Company replied

Rated 5 out of 5 stars

Jordan was very professional and accommodating. My initial call for a viewing was wrapped up in a few minutes in an efficient and pleasant way. I did manage to miss my viewing appointment but Jordan... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.8

Excellent

TrustScore 5 out of 5

108 reviews

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4.8

All reviews

(108)

1,721 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service!!!

I have been with Chancellors for 6 years. I recently met Annie-May, at the Highgate branch. She found a Tenant straight away to move into my flat.

She is very professional, hands on and always available when you need her. Everything she does is followed up with an email so that we have a clear understanding and we are singing from the same hymn sheet.
Dealing with Annie.May has been a seamless transition. Thank you Annie-May you are an asset to Chancellors.

Mr A and Mrs Smith

July 31, 2022
Unprompted review
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you P Smith for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very professional and dedicated team

Very professional and dedicated team. Special mention to Chantelle and Annie from the Highgate branch who went over and above to make the experience smooth.

July 23, 2022
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review Dr Pahuja, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Top marks for Annie May in Highgate

Working with Annie May has been a pleasure. She really goes the extra mile for you. I'm not the easiest landlord, but she has patiently walked me through several tricky situations and answered difficult questions. Top marks!

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Annie May and Tosin were superb

I found Annie May and Tosin from the Highgate branch helpful and thorough throughout the process of re letting my flat. I’m delighted that they found new tenants quickly and wrapped everything up smoothly. Any problems that arose were dealt with diplomatically and professionally. Thank you!

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Working with Tosin

It was a pleasure working with Tosin .
This is my first time renting an apartment in London and she made the whole experience smooth and professional .

November 4, 2021
Rated 5 out of 5 stars

Friendly and Professional Agents!

I found Tosin and Annie-May very accommodating during the whole process, remaining professional when met with my many questions!
They went out of their way to speak to the landlord to really try to get the agreement and contract over the finishing line, so thank you!

October 24, 2021
Rated 5 out of 5 stars

Tosin

Tosin is incredibly helpful and efficient. Would absolutely recommend communicating with Tosin during your search for a property.

October 22, 2021
Rated 5 out of 5 stars

Glen was very helpful

Glen was very helpful, friendly and provided me with regular updates on any interest in my flat and efficiently arranged viewings at convenient times. All lead to a successful sale. I highly recommend him and thank him for his hard work.

October 12, 2021
Rated 5 out of 5 stars

I rent a property from Chancellors and…

I rent a property from Chancellors and I am really satisfied with their service, especially the agent Tosin, she is really warm heart and patient. She helped me a lot during process and replied effectively. Highly recommend.

September 9, 2021
Rated 5 out of 5 stars

Tosin was excellent!

Tosin was excellent!
We had many problems with Chancellors as a company and Tosin at the Highgate branch was the only employee who was helpful and actually listened to us. She provided timely updates and was always friendly. She's an admirable member of the team.

September 9, 2021
Rated 5 out of 5 stars

Head and shoulders above other estate agents

You’re not supposed to trust or like your estate agents, those are the rules right? I’d engaged with several estate agents in an attempt to sell my one bed flat. It was a similar story of being told all the wonderful customer service I would be provided with before signing the contract, but once I did I was left with a Saturday person doing viewings who didn’t seem to take much interest in the key elements that would really sell my flat, communication was often poor and I’d be under pressure to drop the price after the first couple of weeks. So when I was introduced to the team at Chancellors, I was skeptical. Making the move to them was the best decision I could have made. Glen and the team were always passionate about my flat and made me feel as if they were genuinely invested in selling it and getting the right price for me. They were in communication at least weekly, but often more. They stayed with me supporting me until the day I handed the keys over. I can’t recommend them highly enough. They’ve transformed the way I think about what estate agents can and should provide.

September 2, 2021
Rated 4 out of 5 stars

Chancellors Highgate - Lettings

During August '21, I dealt with Annie May and Tosin Ere at Chancellors Highgate office. They showed my flat to a number of potential tenants and always followed-up with feedback from them. Neither Annie nor Tosin tried to compel me to agree to a particular offer but they did advise on the reasonableness of certain of the offers made. They were both also willing to liaise effectively with the eventual tenant to agree a mutually-acceptable rental figure and helped out with the closing of the agreement.

I appreciated the effort made by them both and would recommend them and Chancellors Highgate to prospective landlords.

August 27, 2021
Rated 5 out of 5 stars

Jonny Kuzak Manager

Jonny Kuzak Manager, was outstanding in his approach in advising and guiding me through the sales process, he worked extremely hard, was clear and quick with all communication, Jonny thank you for all you have done.

July 16, 2021
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for leaving us this great review Keane, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Highly professional and competent estate agent

I was struggling to sell my flat for ages, both with online and a number of conventional estate agents, with no luck, and in came Jonny to the rescue! In a matter of months he had found a buyer, and very professionally and amicably followed through the process to its happy completion. I cannot reccomend him enough as an estate agent.

July 12, 2021
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you I.A. for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

As a professional landlord

As a professional landlord, I would like to comment on the individual that I dealt with at Chancellors Highgate office, who was both professional and attentive throughout the whole of the sales process. He offered sound advice and kept me updated on a regular weekly basis. He assisted in keeping the sale moving forward by communicating to all parties and their legal representatives in a timely and concise manner. Thankyou from a very satisfied client.

July 2, 2021
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Highgate flat purchase

I bought a flat from Jonny and found him to be very professional, responsive and he went out of his way to get the deal closed within a tight timeframe. He is a good communicator and ensures clients get a high level of service. I would recommend him and Chancellors to those seeking to sell or buy property.

June 29, 2021
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

Despicable gazumpers

Despicable gazumpers. Did all my paperwork speedily. Got my employer and other references. Paid money upfront and found out they went behind my back to find another offer. My offer was accepted 2 weeks’ ago but they declined half way through. After I had ordered furniture as well for it…

June 22, 2021
Unprompted review
Chancellors - Highgate logo

Reply from Chancellors - Highgate

Hi Lee, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

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