Chancellors - Thatcham Reviews 

636
TrustScore 5 out of 5

4.9

56 Broadway, RG19 3HP Thatcham, GB


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Rated 5 out of 5 stars

Chancellors thatcham Great service with my purchase and selling Have to mention Ben Armstrong as he went the extra mile to keep me informed and was always at the end of the phone with my queries... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through Chancellors, dealing mainly with Stacy in the Thatcham branch. Stacy was fantastic throughout and kept us informed. Despite us sadly losing the first property we hoped... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgea... See more

Company replied

Rated 5 out of 5 stars

I found Amy to be very helpful and informative on our first house viewing. Have since organised a second viewing and Amy has been prompt and concise with all communications leading up to this. Would r... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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4.9

All reviews

(636)

1,721 reviews in the last 12 months

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Rated 5 out of 5 stars

It was smooth

It was smooth. Everything was explained very well.

December 12, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

amazing service

Louise and vassna have been amazing. So efficient and friendly. We always use chancellors and have been very impressed with the Thatcham branch.

December 11, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The communication was great from the…

The communication was great from the start, I liked the honest and customer service.

December 11, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Vassna was excellent!

Vassna was excellent, she made us feel comfortable and heard. She was well informed, explaining things we needed clarification on. We did not feel rushed or tolerated but genuine interest and care. She brought warmth to a rather chilly day, keep this up, I can see you going places.

December 9, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

To meet the nice Staff and experience…

To meet the nice Staff and experience really they know what they are doing on there job and they are very helpful and listening to there customers

December 9, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

So much stupid questions

Venessa was awesome and wonderful

December 9, 2023
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Reply from Chancellors - Thatcham

Thank you for letting us know about this , we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Vassna Willcock has been so proactive…

Vassna Willcock has been so proactive since joining the Thatcham branch. She always gives regular updates on the marketing of the property. She is so friendly and easy to speak to but very professional at the same time. Hopefully she will find us the right tenant(s) soon.

November 25, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Responsive and helpful

Our relationship with Chancellor's didn't get off to a great start. However, once Bradley Smith and Lauren Moorcroft took over our case, things improved dramatically. Both Bradley and Lauren were responsive, proactive and very helpful taking the time to understand the difficult situation we were in as a family.

A big "thank you" to both.

November 30, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A wonderful and a lovely agent

Of all the people who have showed us a house, I would say Vassna was the best. She was very friendly and open to questions about the house. She had a thorough knowledge about the house and made us feel comfortable. Even though we didn't apply for the house as it was far, she was still in touch with us, sending suitable houses. Would surely recommend her to a frd!

October 29, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Useful

They were helpful and informative.

December 1, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Stacey was very help she waited in the…

Stacey was very help she waited in the cold when I was stuck in the traffic got there and she showed me around that house gave me all the information and detail I needed was very pleased with her services

December 1, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Very helpfull team

Very helpfull team, and a good viewing to purchase experience. Bradley Smith my appointed agent was very helpful.

November 30, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Stacey was a very polite and helpful…

Stacey was a very polite and helpful young lady. We have no problems with Chancellors.

November 27, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional and kind

Professional and kind, thank you vassna for showing us around!

November 23, 2023
Unprompted review
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Stacy and the Chancellors Thatcham team…

Stacy and the Chancellors Thatcham team provide a very professional service.

November 21, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Great work

Very helpful

November 13, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Respect and presentation by the agent…

Respect and presentation by the agent was good

November 9, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I received an email confirmation and it…

I received an email confirmation and it was so quick. No money was taken from my account.

November 1, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Bradley's review

Bradley was very informative of the properties which we went to view, and when there were questions he did not immediately have the answer to he went away and obtained those answers for us.

He was very helpful, and was willing to work outside his hours to accommodate us when our availability didn't match his.

We wish Bradley all the best

October 7, 2023
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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