Chancellors - Thatcham Reviews 

636
TrustScore 5 out of 5

4.9

56 Broadway, RG19 3HP Thatcham, GB


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Rated 5 out of 5 stars

Chancellors thatcham Great service with my purchase and selling Have to mention Ben Armstrong as he went the extra mile to keep me informed and was always at the end of the phone with my queries... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through Chancellors, dealing mainly with Stacy in the Thatcham branch. Stacy was fantastic throughout and kept us informed. Despite us sadly losing the first property we hoped... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgea... See more

Company replied

Rated 5 out of 5 stars

I found Amy to be very helpful and informative on our first house viewing. Have since organised a second viewing and Amy has been prompt and concise with all communications leading up to this. Would r... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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4.9

All reviews

(636)

1,727 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt and polite

Stacy was at the property ahead of time, courteous & polite. She also answered any questions I had and promised to get any information I needed following the viewing.

January 11, 2023
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Lisa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Tom at Chancellors

Tom has been amazing with keeping me updated throughout the whole process. He has been clear from the start and set out all expectations.

January 10, 2023
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Zoe, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very Friendly

Very friendly

January 7, 2023
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review customer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Friendly and welcoming staff in the…

Friendly and welcoming staff in the office. Stacy accompanied me in viewing a property and was knowledgeable and efficient. The viewing was not hurried and I felt at ease.

December 17, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review GD Dorset, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Welcoming and very good thank you for…

Welcoming and very good thank you for the information

December 10, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Martin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

I was greeted politely by Stacy

I was greeted politely by Stacy, she was answering my questions to the best of her ability, and she even rang through to a colleague to check something for me.
She was on time

November 14, 2022
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Reply from Chancellors - Thatcham

Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

A far superior service compared to other main brand letting agents

So far our experience using Chancellors Lettings in Thatcham has been very positive. Our main point of contact has been Louise Hamilton.

We have found all the staff to be professional, friendly and helpful.

Louise has been very supportive and a great help during the rental process

November 3, 2022
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Reply from Chancellors - Thatcham

Hi Mr Risby, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Mr Tom Major of Chancellors Estate Agents Thatcham

Mr Tom Major came to advise us about selling our house, he was very informative helpful and answered all our questions. When we gave him the go ahead to sell our house he was very efficient and sort everything for us very quickly with out us feeling pressurised. We're very pleased we went to Chancellors Estate Agents and of course it was Mr Major who came to see us.

October 20, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Mrs Buchanan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Tom & the team at Thatcham very…

Tom & the team at Thatcham very proactive, which made me feel well looked after as a client. Great estate agents to work with!

October 20, 2022
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Reply from Chancellors - Thatcham

Hi Amy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

Friendly staff

Friendly staff, brilliant communication , problem solving orientated

October 24, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Mr Ionita, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very polite and helpful

The agent was knowledgeable about the property and was very to respond on emails.

October 22, 2022
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Reply from Chancellors - Thatcham

Hi Mr Chablani, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

We found Amy very polite

We found Amy very polite, helpful and answered any questions we had. A pleasure to deal with such a pleasant young lady.

October 21, 2022
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Reply from Chancellors - Thatcham

Hi Mr Todd, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellent service

Excellent service. Stacey was prompt,efficient,knowledgeable and professional well done .

October 17, 2022
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Reply from Chancellors - Thatcham

Hi Mr Orme, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great friendly service

Amy was very friendly, polite and knowledgeable on the property when I was given a tour of it yesterday.

October 12, 2022
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Reply from Chancellors - Thatcham

Hi Mr D Gale, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I found Tom & his colleagues really…

I found Tom & his colleagues really helpful and nothing was too much trouble. I was very impressed

October 12, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Sarah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

He was approachable and was able to…

He was approachable and was able to answer relevant questions.

October 3, 2022
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Reply from Chancellors - Thatcham

Hi Ms Kangethe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

The person that showed me the house was…

The person that showed me the house was very good and professional

October 3, 2022
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Reply from Chancellors - Thatcham

Hi Mr York, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Louise Hamilton - A Pleasure!

Met Louise at a house viewing, where we were greeted at the front door and welcomed in to the property. She was very friendly, polite and answered all questions in a professional manner. Louise made the viewing a pleasurable experience.

October 1, 2022
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Reply from Chancellors - Thatcham

Hi Alan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I am selling my house with Chancellors…

I am selling my house with Chancellors and the service has been great both in terms of account mgmt to use of digital tools to help me keep a track of interest in the property and how this is progressing.

September 29, 2022
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Bella, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Stacey was very knowledgeable regarding…

Stacey was very knowledgeable regarding the property I was viewing and other services in the area such as schools near by and recreation facilities. She also gave me ideas and options on how I can adjust the property to meet my needs. She also answered all my questions . I had a wonderful experience.

September 22, 2022
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Reply from Chancellors - Thatcham

Hi Dhelliwe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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