Cleankill Pest Control Reviews 96

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from start to finish. Vince attended very promptly and dealt with a wasp nest that had unexpectedly attached itself to my curtain in the lounge. Vince removed it extremely carefull... See more

Rated 5 out of 5 stars

Sam was very knowledgeable and professional. He assessed the property and not only identified the field mice, wasps and bees nest, but also educated me how to manage this and my best next steps. I... See more

Rated 5 out of 5 stars

I took on Cleankill in an effort to get a complex pest control issue at an estate I manage resolved. They have achieved this, attention to detail, great communications and the root cause of the infes... See more

Rated 5 out of 5 stars

I would highly recommend Clean Kill pest control, Sam was very professional and knowledgeable and really helped to put my mind at ease. He was friendly and reassuring and I was able to ask him all man... See more

Company replied

Company details

  1. Pest Control Service
  2. Environmental Health Service
  3. Waste Management Service

Written by the company

Award-winning Cleankill Pest Control provides eradication and preventative services for all public health pests, including rats, mice, wasps, squirrels, fleas and bed bugs. The company also provides a highly effective pest bird removal and management service throughout London, Surrey, Sussex, Bristol, Bath, Buckinghamshire and nationwide. As a registered waste carrier, we can also remove pigeon debris and other waste. Cleankill is a leading member of the pest control industry with one of the most highly trained teams in the industry. We work with facilities managers, landlords, property managers, construction companies, factory managers and many others. Cleankill tackle problems using a range of strategies and often manages to solve infestations where other companies have failed. Cleankill was the first pest control company in England to attain the Gold Investors in People standard and was named ‘Company of the Year‘ in the British Pest Control Association Awards. Accreditations include: BPCA, CHAS Premium Plus; Avetta; SafeContractor; ConstructionLine; PICS; CEPA; ISO 9001, ISO 14001 and EN 16636 - the European quality standard for pest management services. For more information or to book a free survey or cost comparison go to www.cleankill.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No attempt to fix damage they caused - awful experience

Awful experience. One of their team accidentally broke the lock on our front door after doing an inspection of our flat. I've contacted them 3 or 4 times over the last few months. I got a holding reply the first time saying that the managers were looking into it and then no replies to any of my follow up emails. I'm very dissatisfied and disappointed with their lack of communication and absolutely zero attempt to fix the damage they caused. I would not recommend this company.

June 26, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear customer we pride ourselves on providing excellent service and we are sorry to hear that you are not happy.
Our technician remembers the door handle falling off in his hand and was told that the maintenance team would be coming to fix it. Could you email Jeanette on enquiries@cleankill.co.uk to confirm your address and we will investigate further. Many thanks.

Rated 5 out of 5 stars

We had Beth and richard out today ti…

We had Beth and richard out today ti help with a bedbug situation we had a different company before but was nowhere near as helpful as these guys I couldn't believe the difference in having a good team out they was so thorough and checked absolutely everything so happy I have had these two out highly recommend 😀

July 25, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your kind words which we have passed on to Beth and Richard.

Rated 5 out of 5 stars

Exceptional Service – I Highly Recommend

After being badly let down by another pest control company, Cleankill were a breath of fresh air! Extremely professional, knowledgeable, friendly, helpful and reliable. Surveyors Mark and Ben and Chris, the technician went above and beyond. All were kind and understanding, happy to answer questions and give advice. Nothing was too much trouble. I could not ask for more – and very reasonably priced.

June 19, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your positive feedback. We are often called into help after other companies have failed and always try to exceed expectations. Thanks again for taking the time to give us such lovely feedback. Paul Bates

Rated 5 out of 5 stars

Mark is outstanding

Mark is outstanding - competent, exact, supportive and very polite. We will not hesitate to ask him again for help, if needed.

June 30, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your feedback about Mark. We really appreciate it. Best wishes Paul

Rated 5 out of 5 stars

Brilliant Service

Excellent service from Sam and his colleague. They went above and beyond to identify the problem and gave me some really helpful advice. Would highly recommend!

April 29, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your kind review. We are delighted that you are pleased with the service given by Sam and his colleague.

Rated 1 out of 5 stars

Unbelievably slow service !!!

We had to contact this company as they seemed to have experience and their reviews were good.

They sent a surveyor in a week to take a sample of the insect and leave. I did not understand why I had to wait a week as I could have posted them the sample via post since I already placed traps and had the sample ready.

The surveyor refused to take pictures or even any background on the story and previous treatments and reports !.
He said they sill send answer in 2 says, it took them 17 days.. and because of not taking pictures of signs it lead to eventually not an accurate analysis of the issue.

However, I accepted that they do the treatment just cuz I wanted any solution, but have been waiting for them to do the treatment for over two months now !!!

They never respond to emails, and takes their sweet time to eventually acknowledge the reminders you send …

I don’t recommend this place based on my horrible experience..

March 11, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear George We pride ourselves on providing an excellent service. We are sorry that on this occasion you were let down. Your feedback is very helpful and we appreciate you taking the time to let us know what happened. Paul

Rated 5 out of 5 stars

Great service

Fast, efficient and professional. Arrived on time and dealt with the problem straight away. No hesitation in recommending based on our experience. Very impressed.

April 1, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your five star review Michael. We really appreciate your recommendation.

Rated 5 out of 5 stars

Great company

This company made good suggestions, gave good advice, turned up when they said they would and did the work swiftly, efficiently and cleanly.

January 13, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you so much for taking the time to write a review. We are happy that you are happy with our service.

Rated 5 out of 5 stars

Very efficient

Wayne was polite very efficient, diligent
Very good at his job. An employee you should be very happy with.

February 6, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you so much for your feedback Jackie. We are pleased you were so happy with Wayne.

Rated 5 out of 5 stars

good service

good service , prompt actions, good follow up
the guy (Kyle) was friendly and he did the job,

i would for sure refer the company

January 22, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Carmen thank you so much for your kind review. We really appreciate your feedback and will be sure to pass it on to Kyle. Many thanks Paul

Rated 5 out of 5 stars

Great knowledge and service.

Sam Boylett is a credit to the company. He was prompt, professional and so knowledgeable regarding our mouse problem. Told us what type they were without even seeing them and where they would be and that's where they were. If he had told me their names I would not have been surprised. Highly recommended.

January 17, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Barry Thank you so much for your review and recommendation. We've shared your kind words with Sam. You are right, Sam is a star employee and really knows his stuff. Thank you again Paul

Rated 5 out of 5 stars

I just wanted to take a moment to…

I just wanted to take a moment to express my appreciation for CleanKill Pest Control. As a property manager responsible for estates and blocks across the country, both my colleagues and I rely on CleanKill for pest control services across all our sites—and they are absolutely fantastic!

Their responsiveness is second to none, whether it’s replying to emails, answering phone calls, or addressing urgent issues. When something on-site requires immediate attention, they always go above and beyond, often arriving the same day.

A special mention goes to John King, Sam Boylett, and Mike Williamson—three truly outstanding individuals who embody professionalism and expertise. CleanKill is fortunate to have such knowledgeable, dedicated, and all-around great people on their team.

For anyone in need of pest control services, I couldn’t recommend CleanKill enough. Thank you for everything you do to make our lives as property managers just that little bit easier!

January 15, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Louise It made us so happy to read your review. We do always try our very best to deliver exceptional service and try to make customers' lives easier. Thank you for being such a nice customer. Thanks again Paul

Rated 5 out of 5 stars

A very professional cost effective job

A very professional cost effective job. Richard and Sam’s knowledge and advice proved invaluable and they do a difficult job well. This time it was a rat infestation but we have used the same group for pigeon problems and they proved good with that as well. We would totally recommend them

January 13, 2025
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your feedback Eva. We are delighted that you found Richard and Sam professional and helpful.

Rated 5 out of 5 stars

Friendly, professional and great value!

With neighbours netting their balconies the pigeons soon became our problem too!!

Catching Russel whilst installing netting at a neighbours he offered sage advice about the options available which helped make our decision.

Sam came back quickly with a competitive quote and on installation day Russel & Phil were a professional pair working to complete work thoroughly - they even cleaned a balcony plant which had been in the firing line of the pigeon poop!

Highly recommended!

December 12, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Daniel Thank you for your review and kind words about Russell and Phil. We always try to do our best and we are pleased we could help you with your pigeon problem. Thank you again Paul

Rated 5 out of 5 stars

Off to a Great Start

We are off to a great start with Cleankill Pest Control. Their site surveyor Sam came out to the farm to discuss what level of service we will require (our previous Pest Control operative having just retired). We were left with a clear picture of what is on offer and were interested to learn more about rat/mouse behaviour than we had known previously. Sam has since been back and brought a file of all the information we need to have on the farm for inspections and our own H&S. All communications have been prompt and helpful and this week we have our first visit from the pest officer assigned to us.

December 6, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Sally Thank you so much for taking the time to write a review. It's great to hear that Sam was so efficient and helpful. We look forward to a long-term relationship with you. Thanks again Paul

Rated 5 out of 5 stars

Got rid of 2 trapped rats - phew!

Sam came to do an assessment of our situation, and while there kindly got rid of 2 trapped rats for us at no charge (by chance they had been caught overnight - traps left by another person - and I REALLY didn't want to deal with them).

He was just very chilled, and gave us excellent advice - thank you!

December 6, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you for your lovely feedback Stephanie. We're pleased that Sam was on hand to help you with your trapped rats. We will make sure Sam sees your review. Suzi

Rated 5 out of 5 stars

Very efficient and professional

Russ & Phil were very professional and cleaned up brilliantly at the end of the job.

November 6, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you for your 5-star review Kathy, we really appreciate it. We're delighted you were pleased with the work done by Russ and Phil. Suzi

Rated 5 out of 5 stars

Russ and Phil were fantastic

Russ and Phil were fantastic. They were very empathetic to our situation. Their knowledge on feral pigeons was incredible and they knew exactly what to do to humanely move them on. Thoroughly recommend Cleankill.

October 1, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you for your kind feedback James and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Quick response, friendly and efficient.

Quick response, friendly and efficient. They humanely removed pigeons from our offices. Would recommend.

August 22, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you very much for your positive review Georgina.

Rated 5 out of 5 stars

I was so impressed with Cleankill

I was so impressed with Cleankill - they meticulously cleaned my balcony which was covered with pigeon poo, installed a net and even though I didn’t ask them to they pressure washed the windows and even fixed the latch on the balcony door which has been broken for ages! They were also very friendly. I wouldn’t hesitate to recommend them.

August 27, 2024
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Thank you so much for the great feedback Amy and recommendation. We always try to go the extra mile for our customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look