Cleankill Pest Control Reviews 97

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service from start to finish. Vince attended very promptly and dealt with a wasp nest that had unexpectedly attached itself to my curtain in the lounge. Vince removed it extremely carefull... See more

Rated 5 out of 5 stars

Sam was very knowledgeable and professional. He assessed the property and not only identified the field mice, wasps and bees nest, but also educated me how to manage this and my best next steps. I... See more

Rated 5 out of 5 stars

I took on Cleankill in an effort to get a complex pest control issue at an estate I manage resolved. They have achieved this, attention to detail, great communications and the root cause of the infes... See more

Rated 5 out of 5 stars

I would highly recommend Clean Kill pest control, Sam was very professional and knowledgeable and really helped to put my mind at ease. He was friendly and reassuring and I was able to ask him all man... See more

Company replied

Company details

  1. Pest Control Service
  2. Environmental Health Service
  3. Waste Management Service

Written by the company

Award-winning Cleankill Pest Control provides eradication and preventative services for all public health pests, including rats, mice, wasps, squirrels, fleas and bed bugs. The company also provides a highly effective pest bird removal and management service throughout London, Surrey, Sussex, Bristol, Bath, Buckinghamshire and nationwide. As a registered waste carrier, we can also remove pigeon debris and other waste. Cleankill is a leading member of the pest control industry with one of the most highly trained teams in the industry. We work with facilities managers, landlords, property managers, construction companies, factory managers and many others. Cleankill tackle problems using a range of strategies and often manages to solve infestations where other companies have failed. Cleankill was the first pest control company in England to attain the Gold Investors in People standard and was named ‘Company of the Year‘ in the British Pest Control Association Awards. Accreditations include: BPCA, CHAS Premium Plus; Avetta; SafeContractor; ConstructionLine; PICS; CEPA; ISO 9001, ISO 14001 and EN 16636 - the European quality standard for pest management services. For more information or to book a free survey or cost comparison go to www.cleankill.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Oh Rats!

We had a worrying rat problem and Cleankill were recommended by a friend after we had tried another company. They were sympathetic and arranged an appointment within 12 hours. Sam the surveyor attended and was really thorough. He was very affable and gave lots of advice. We thought the problem was complex but he showed us immediately where the problem was coming from and exactly what steps we could take to deal with it once and for all. Made so much sense and really put our minds at ease. Will be using them to do any works that are required. Absolutely recommend this company.

November 8, 2023
Unprompted review
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Reply from Cleankill Pest Control

Thank you very much for your five-star review and recommendation. Sam is a brilliant surveyor and is highly experienced in dealing with all types of pest problems but particularly rodents. We're very pleased you called us. Best wishes Paul

Rated 5 out of 5 stars

Clearing the seagulls from our roof

had problems with seagulls since May. Sam from the company came and explained everything clearly and showed us what could be done to solve the problem. A very professional company and they did a fantastic job. We are very pleased with the work done and would undoubtedly recommend them to anyone else who has problems with seagulls. Brilliant job - thank you

September 4, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Alastair Thank you very much for your review and recommendation. We're very pleased that your seagull problem has been solved and that Sam did such a great job for you. Best wishes Paul

Rated 5 out of 5 stars

Seagull pest protection. Roof netting.

Cleankill were excellent from start to finish. An intelligent and knowledgeable salesman diagnosed the problem and recommended an appropriate solution t/w a covering quote. The quote was very reasonable and once the order was placed the installation run smoothly with excellent customer service from the site operative and the office. I'd have no hesitation recommending Cleankill for your pest control issues.

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Mouse returned.

Cleankill were hired to eliminate a mouse from a London flat. Their operative put down 3 traps and plugged a hole with wire wool. For this we were charged £276, but it was nothing more than any householder would do. The mouse returned. For a mouse infestation Cleankill offer no particular expertise nor any kind of guarantee of success. Not recommended.

June 9, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Philip
We are sorry that you feel our service has not met your expectations.
We have reviewed your case and note that our technicians made some recommendations for further proofing (blocking of holes) to stop rodents entering. This work could not be carried out by our staff, as it falls under the remit of the managing agent, or yourself.
Mice are able to enter through the smallest gaps and re-infestation can happen despite our best efforts particularly if there are gaps in a property or poor housekeeping. This is why we and other pest control companies are not able to give a guarantee of success. We do however carry out follow up visits as part of our treatment and do our best to solve any pest problems people have. Suzi

Rated 5 out of 5 stars

Removal of wasp nest from roof of private residence

Thank you so much for carrying out this job so quickly (the following day after we contacted you!) and with minimal fuss.
You arrived in literally the pouring rain and amazingly did the wasps nests treatment without having to come back and with the most cheerful attitude! We will bear you in mind if we need pest control again (though hopefully not!) and happy to recommend you to anyone who needs help!

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

We couldn't have been more impressed…

We couldn't have been more impressed with the service provided by the Cleankill Hove branch. Our bird netting which Cleankill installed over 4 years ago was making a noise so we contacted them, within 1 day they sent someone to come and have a look, then the following day another person came out with a drone, then that same afternoon two guys came to fix the problem. They were unbelievably efficient, friendly and we really received truly outstanding customer service which is a rarity these days! Brilliant job thank you!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and approachable

I couldn't have chosen a better company to get rid of the carpet moths. The work was completed with maximum efficiency and professionalism. Thank you Mark and Andy!

July 7, 2023
Unprompted review
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Reply from Cleankill Pest Control

Hi Susan thank you so much for taking the time to feed back about the service you received. We're delighted that you chose Cleankill to solve your moth problem. We will make sure Mark and Andy read your review. Paul

Rated 5 out of 5 stars

Very happy customer

John the surveyor was really helpful on the phone, took the time to explain things and just got it all sorted with zero hassle. The guys that came to do the install (bird guards to solar panels) were top notch. Did a great job, and even replaced a few broken tiles while they were up there. Thank you :)

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Seagulls nesting on roof

We had a problem with seagulls trying to nest on our roof, we had had various bird deterrents completed, by another company but they hadn't worked. Russ at Cleankill surveyed and gave advice of extra work necessary, at a competitive price. There were delays because of weather but we were always kept informed, and when completed, we had a follow up to check we were happy, and we were very happy, this year there has been no attempt to nest on our roof. Hooray!

April 4, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Janet We are so pleased to hear that we managed to solve your seagull problem after other companies had failed. Thank you for taking the time to write a review. We really appreciate it and will be sure to let Russ know. Paul

Rated 5 out of 5 stars

Excellent Customer Service

Sam at Cleankill Pest Control is professional, efficient and very knowledgeable. I would highly recommend this company for any pest issues you are having difficulty with.

June 19, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Lisa thank you very much for your kind review and feedback about Sam. We will make sure he sees your review. We're so pleased we were able to help. Paul

Rated 5 out of 5 stars

If I could give more than 5* I would…

We have worked with Cleankill for nearly a year now for several different pest control issues that we have had at our multi-storey residential building. Cleankill are an absolute pleasure to work with. They are currently trying to help solve our pigeon nesting problem that we have on 20 of our apartment balconies. They have been very thorough in their quotes, explaining every option available and advising of all the pros and cons. They are a very honest company and will not try and sell you something that they know is not going to work - which is essential when you have limited knowledge of pest control! Their prices are very reasonable too. When booking them in for a job, I have no doubt that the work will be of high quality with great attention to detail. I have to say a special mention to Sam Boylett & James Whieldon. These 2 are an absolute asset to Cleankill. They are professional, hardworking, friendly and are always quick to build a rapport with our residents, which is essential when stepping into a person’s home for the first time. Big thank you to Sam & James!

June 6, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Alice thank you so much for your review and feedback. It's wonderful to hear that you appreciate our honesty and professionalism. We will make sure Sam and James see your review. I'm sure they will be delighted. Thanks again!

Rated 5 out of 5 stars

Sam went above and beyond with the…

Sam went above and beyond with the service provided. He's always willing to go that extra mile with so much kindness and professionalism. I am more satisfied with the jobs carried out and I will highly recommend.

June 8, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Star Property Investment We really appreciate your feedback about Sam and to hear that he has been exceeding your expectations. Thank you!

Rated 5 out of 5 stars

I guess the Department for Thought has…

I guess the Department for Thought has never had a water pipe damaged by squirrels, or returned from a holiday to find their entire house destroyed by flooding, or had the bad luck to have a squirrel die in their roof space and live with the stench for months. They nest in peoples houses and it is for these reasons they are considered pests. If they lived solely in trees, then they wouldn't be pests!!
It should also be pointed out, to the Department for Thought, that Grey squirrels are not indigenous to the UK, a fact omitted from their complaint. And why they pick on one pest control company is beyond understanding, when ALL pest control companies offer Grey squirrel control.

June 7, 2023
Unprompted review
Cleankill Pest Control logo

Reply from Cleankill Pest Control

Dear Clive thank you very much for your comment. We agree with you that the comments from the Department of Thought display a lack of knowledge and understanding about squirrels and the serious problems they can cause. He has also never used our services so isn't qualified to comment.
Yes it is very unfair to pick on Cleankill and use such aggressive and insulting language towards our company. We have asked for the comments to be removed but Trustpilot has so far refused.

Rated 5 out of 5 stars

Excellent service

Excellent service from the initial customer service to the bird cage installation. I had a bird cage put over my chimney to deter the seagulls from returning to nest this year. The job was quick, efficient and the guys were very polite. I would highly recommend this company.
Linda Power

February 22, 2023
Unprompted review
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Reply from Cleankill Pest Control

Dear Linda thank you very much for your feedback. We're so pleased that you found our team quick, efficient and polite. Paul

Rated 5 out of 5 stars

Great results.

Efficient, friendly, carried out job quickly at a price significantly lower than another quote I had. Extremely pleased, can now sit on my small patio without fouling & not being able to use the bit directly under the guttering or clean the outdoor furniture! Thank you, money well spent. Am recommending to others.

May 10, 2023
Unprompted review
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Reply from Cleankill Pest Control

Thank you very much for your review. We're delighted that you can now enjoy your patio. Paul

Rated 5 out of 5 stars

Excellent service

Very pleased, happy and satisfied with the service. Alex was professional, very knowledgable and helpful throughout the whole process. Thank you!
Would definitely recommend Cleankill.

March 30, 2023
Unprompted review
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Reply from Cleankill Pest Control

Thank you very much for taking the time to write a review. We really appreciate your kind words and feedback about Alex and Cleankill. Paul

Rated 5 out of 5 stars

Squirrel Infestation

We've had major squirrel infestations in our loft for a number of years which had challenged all of the companies we employed to get rid of them – except CleanKill. Sam and Andy worked over a period of 4 weeks to outsmart the little blighters (which wasn't easy) and we are now Squirrel Free for the first time in 4 years! I wish I'd found CleanKill many years ago - great people, great work and great advice. I highly recommend them.

November 21, 2022
Unprompted review
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Reply from Cleankill Pest Control

Dear Steve thank you very much for taking the time to give your feedback and recommendation. We're so pleased that you are now squirrel free!

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service. Brilliant advice on where to place bait boxes and potential area set up to minimise rodent harbourage. Thank you John for your practical and easy implementable advice

October 24, 2022
Unprompted review
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Reply from Cleankill Pest Control

Thank you Nicola for taking the time to give us feedback. We are delighted you were happy with the service and we will be sure to let John know.

Rated 5 out of 5 stars

Roach Issue solved in one visit…

Spotted some roaches in my skirting board. Researched and knew this could be a long term and stressful issue. Alex came by with some info, bait and other solutions and pest detectors and they just stopped coming. Haven’t seen a single sighting or other pest since and really impressed, relieved and pleased. Hopefully will never need their services again but would definitely remember to recommend them. Thank you for the great work and great service.

May 26, 2022
Unprompted review
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Reply from Cleankill Pest Control

Dear Jordana thank you so much for taking the time to write such a nice review. We are really pleased you were happy with the service. We will let Alex know too. Thanks again!

Rated 2 out of 5 stars

So far am not that impressed with…

So far am not that impressed with CleanKill. Appointments were made and then no one attended, which wasted my time and all other residents in the block of 10 flats.

April 28, 2022
Unprompted review
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Reply from Cleankill Pest Control

Dear Imanuel Thank you for your feedback. We pride ourselves on excellent customer service and what happened seems very unlike Cleankill. We apologise if it was. Could you please let us have more details such as your address and full name and the date of the appointment and we will investigate further.

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