Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
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Review summary
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My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for 5 stars!
Reply from CMTIA
Thank you for leaving us 5 stars!
I needed one day cover for an event
I needed one day cover for an event. It was very reasonably priced too. I’ve used them for a long time so I’m very happy.
November 8, 2025
Reply from CMTIA
Thank you for sharing your experience with us!
Reply from CMTIA
Thank you for your kind reveiw!
Reply from CMTIA
Thank you for your 5-star review!
Very quick and easy
Very quick and easy to apply for public liability insurance. Great price and easy payment.
November 3, 2025
Reply from CMTIA
Thank you for leaving 5 stars!
Policy for craft stalls
So easy to do online . Very reasonable price and and great cover for what
I need .
Just took seconds to receive my policy online . Thank you
Happy returning customer .
November 7, 2025
Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for 5 stars!
Quick and Easy
Quick and Easy. Great price and no silly questions asked, unlike the more well known brands
November 6, 2025
Reply from CMTIA
Thank you for sharing!
Market traders insurance cover
Easiest of on line purchases. Reasonably priced insurance cover. No hassle whatsoever. Very impressive.
November 5, 2025
Reply from CMTIA
Thank you for your kind review! We really appreciate you taking the time to share your experience, if there is anything more we could do to turn your 4-star review into a 5-star review please let us know!
Used happily CMTIA since 2011
I have used CMTIA PLI since 2011 and find them reliable and trustworthy, thus had no questions to renew my insurance with anyone else. Never had any bad experience. The staff is friendly and now the website is also much improved, thus renewal was super smooth.
November 5, 2025
Reply from CMTIA
Thank you for your lovely review and continued support! We are thrilled to hear you have been happy with our service over the years
Reply from CMTIA
Thank you for 5 stars!
A lot of hassle
A lot of hassle, phoned 3 x no one helped and didn't want to do it on line as feel may not of captured everything I craft!!!
November 5, 2025
Reply from CMTIA
We are sorry to hear that you didn't have a smooth application process, but we are glad to see that you have managed to purchase a policy. To ensure the policy meets your needs, we would be happy to arrange a call back at a time that suits you. Please let us know your preferred time by either calling our team on 0208 102 9400 or emailing us at cmtia@hayesparsons.co.uk
Reply from CMTIA
Thank you for sharing!
Reply from CMTIA
Thank you for your kind review!
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