Coles Christmas Trees Reviews 

248
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This Christmas tree is absolutely stunning — the kind that instantly transforms a room into a festive showpiece. The branches are beautifully full, the lights are perfectly balanced, and the overall s... See more

Rated 5 out of 5 stars

This is the second year I've got our tree from Coles, and I'm super impressed. I can choose delivery day that suits me, receive text messages keeping me up to speed with when it's going to be arrivi... See more

Rated 5 out of 5 stars

This year we decided to buy a real Christmas tree, and Anthony was very helpful with helping us select the size and shape we needed. The tree itself is beautifully full with strong branches. Ant... See more

Company replied

Rated 5 out of 5 stars

We look forward to choosing our Christmas tree every year with our two boys and Cole’s Christmas Trees never disappoint. So many different height & shape trees to chose from and a good range of prices... See more

Company details

  1. Christmas Tree Farm
  2. Plant Nursery

Written by the company

Coles Christmas Trees are growers, wholesalers and retailers of quality British Grown real Christmas trees.


Contact info

4.8

Excellent

TrustScore 5 out of 5

248 reviews

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4.8

All reviews

(248)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a potted xmas tree in october

Ordered a potted xmas tree in october. Money taken immediately but nowhere on site does it state they won't post till end November ( found out reading delivery details).
Waited a few weeks after which i was refunded money via paypal, no explanation as to why they won't be sending my tree to me. Disappointed

November 19, 2020
Coles Christmas Trees logo

Reply from Coles Christmas Trees

Hi Em Kay,

We are sorry that we had to cancel this order, we sent you an email stating that we were unable to fulfil the delivery in your area due to the recent Covid-19 restrictions and processed your refund. An email was sent to you advising this and we have had no further correspondence from you.

Please see the message sent to you.

Dear Maria, Due to circumstances beyond our control with our delivery partners we are unable to deliver our trees nationwide to the standard we expect. With no certainty of resolving this issue during lockdown and ready for the season we have decided to cancel nationwide deliveries this year. We want to give you as much notice as possible to find a replacement tree from an alternative company and therefore please be aware that your order has been cancelled with us. Your payment will be refunded and credited to your original payment method. We apologies sincerely and hope that you a Merry Christmas.

Thank you for the 1 star review, this will really help our family business to improve.

Rated 5 out of 5 stars

Hassle free.

Great service, lovely tree, very happy and will definetly use again next year.

December 20, 2019
Unprompted review
Rated 3 out of 5 stars

badly potted.

Not very impressed with the tree we received in its pot, the tree was not straight in the pot, the pot was broken and was covered in mud. It was sold as a tree for inside or out, however when it arrived it was in no state to be brought in. I had to spend a lot of time getting it house ready.

The tree itself was a nice size and shape. The cut tree we bought was good.

December 15, 2019
Unprompted review
Rated 4 out of 5 stars

The tree is great and was delivered on…

The tree is great and was delivered on time and the date requested. I would have appreciated though an email or text 24 hours ahead of this to confirm that it was coming and an approximate 3-4 hour window of delivery.

December 10, 2019
Unprompted review
Rated 2 out of 5 stars

9ft of pure disappointment

So we had traditional Christmas tree like every other year and paid for a weekend delivery.
The tree was hours late and We’d waited in, with it being a Sunday by the time it had been delivered all the shops had been closed.
We took the end off and placed in water but the needles are dropping like anything and I’ve had to cut countless bare branches off.
The baubles are dropping off daily, we don’t have a warm house and it’s having water every day which after a week no longer seems to be going down.
Huge disappointment and we won’t be using Cole’s again.

December 23, 2018
Unprompted review
Rated 5 out of 5 stars

Lovely tree

Lovely tree, delivered perfectly on time, very good value

Have bought my Christmas trees from Anthony for many years and they have always been great

December 19, 2018
Unprompted review

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