Compare Parking Deals Reviews 

I would highly advise you avoid this company. For starters, their cancellation policy is not in line with the law. We had to make a cancellation and change the service due to changes in flights. We realized shortly after booking and was charged £17 for a cancellation charge. After bringing their attention to the law which highlights the fact you have a 14 days cooling off period to get a full refund, I was met with a very aggressive individual stating to take them to court.

I never got to experience their service at the meet and greet, (Glad I didn't) but gathering from previous reviews I would highly advise not to. You also get charges £3.75 per entry and exit, which is not highlighted clearly. It is not as cheap as you would think. Where does the car end up? Probably best to stick to official parking companies.

The worst company I have ever used. I sent off a formal complaint (copy below), and 3 days later still no response ................ keep well clear!

FORMAL COMPLAINT

On 16 Sep 18 I landed at Heathrow T5 on my flight (all booking details are on email Thu, 9 Aug 2018 0:49 below) and after collecting my suitcases called your representative at 17:47 confirming that I was on time to collect my car at 6pm.

After the phone being passed around several times, and being told that you were expecting me on 17 Sep 18 I was told it would be approximately 30 mins for my car to be delivered to the DEPARTURES drop off (and not the location stated on the booking confirmation).

Having wheeled all of my cases (and my partners cases) to the DEPARTURES drop off (having just arrived) I then waited and waited and waited .............. but no car.

At 18:36 I called again asking for an up-date; and at some point was cut off.

I called again at 18:38 and was assured the car would be delivered within 20 minutes.

At 18:57 the car has still not arrived, so I called again and was this time told the car had been blocked in the car park with other cars and should be returned within 25 to 30 minutes and I would receive a call 5 minutes before my car was to be returned.

Having waited outside in the cold for over an hour I returned back into T5 with my partner and all of our suitcases to warm up and have a coffee.

At 19:31 I received a call from your driver saying the car would be delivered in 5 minutes; so me and my partner with our suitcases go back out to the DEPARTURES drop off and then found ourselves waiting a further 10 minutes for the driver to arrive.

At 19:41 my car was returned.

To say the very least this was not a good experience. It took your company almost 2 hours to return my car, I was outside for over an hour with my partner getting cold and ended up going back inside T5 to get a coffee to warm back up.

In light of the above, I feel that you should consider offering me a 50% refund for the inconvenience caused by the poor management lack of organisation shown by your staff.

Can you please explain to me why you failed to provide me with the Goods and Service which I had paid for?

I look forward to hearing from you.

Kind Regards,

Derek Massey (a very unhappy customer)

This company and their trusted service provider M&G airport parking(aka Manchester airport parking services ltd) have provided the worst service I've ever experienced.They have ruined a much looked forward to holiday. We followed all the instructions, phoning ahead to be told someone was on their way. Many phone calls later we were still being reassured that someone was 6 to 7 minutes away. He eventually turned up speaking only enough English to demand a further £25 to get the car through the airport parking????? This was at 8.46. Check in closed at 8.50. Needless to say we missed the flight. We were devastated. No alternative flights were available. On further investigation it would appear that these companies are disreputable to say the least and have a serious history of similar stories under different names spanning many years. The complaints procedure is a joke. You cannot speak to anyone . AVOID AVOID

Outbound our driver was delayed and we had to wait an extra 20 minutes driving around Manchester airport.
Additional £4 parking fee incurred each way, uninformed of this prior.
Arriving back we had a 2 hour delay for our car with a 2.5month, 3 and 4 year old.
Friendly, apologetic and polite drivers but rude customer service on the phone. I would not recommend. I am awaiting an adequate customer service response.

2 hour wait in the middle of the night with young kids. At least 10 other families affected too. Not acceptable

My friend and family booked 'Park and Fly Manchester Airport' through them and had a hassle free experience.
We left our car at the Halebarns guesthouse, which is just a few minutes from the airport and our children were able to use the facilities their after a long drive.
We weren't sure but after meeting the hotel staff and seeing their website we felt at ease.
Would recommend A*

Not great.
I thought I had bought the Manchester airport meet and greet service, but I bought these guys instead. On arrival at the airport you have to phone the number and wait 30 minutes for someone to pick up your car. Meanwhile you have to pay Manchester airport £4 to use their car park. On arrival back to the UK the same thing applies another £4 charge, another wait for your car. Pretty awful compared to the normal Manchester meet and greet service.
Also more expensive than The normal Manchester Airport carpark meet and greet service

Excellent company , very friendly customer service
I was stuck at Gatwick airport and i was running late they came and pick my car on time . i will definitely recommend them and also put a word of mouth to friends and family

Thanking

On dropping my car off at Manchester had to pay £4 extra, on collection, my car not ready after 30mins call made, took over two hours with number unavailable or answered with 'it'll be 20mins' . I suggest that the new Manchester airport charges and rules have made this company unviable for reliability, nice enough staff but don't expect to have your car back fast in our experience, for our part a dreadful end to a lovely holiday.

Very good service also very family friendly. i was stuck in traffic and arrived 3 hours later and the company was very understanding and told me not to worry. i recommend this service as it was very simple and very efficient

EXCELENT SERVICE PROVIDED WILL DIFFENTLY USE AGAIN..RECOMEND TO EVERYONE

Excellent customer service. I will highly recommend them. On every occasion they have been efficient. My family and friends have used their service and they are happy as well.

I have used this company and the customer service is excellent. Would recommend.

This company is what nightmares are made of. Our car was severely damaged in their care - and this was even evidenced in their own photos- and they are refusing to do anything about it. Apparently they ‘don’t cover scratches’- I would love to see where that is in the fine print (it isn’t). God only knows what they are doing to the cars to cause this damage but their customer service is horrendous to boot. As for the ‘meet and greet’? You get to park your own car in the car park before they drive it away to damage and make the long journey to departures anyway. not what you expected? Us neither.

I wish i had read the reviews BEFORE booking, they were the cheapest on the net so booked with them arrived at Manchester airport at 7.30am, rang at 7am told to slow down as no drivers available, on arrival no driver, i rang 20 times in the next hour, either no reply or was cut off, i was moved by security 4 times, eventually that same security guard, spoke to me as he knew there was something wrong, he rang a local company they were there in 5 mins and took the car, on my return we waited 4 minutes for the car to be returned.
i got my money back after i emailed them with the screen shot of 20 missed calls, but would have had no hesitation in sueing these cowboys....PAY MORE AND GET THE SERVICE YOU PAY FOR AND AVOID THESE ROGUES.

AND LOOK CLOSELY AT THE POSITIVE REVIEWS, ONE GUY ONLY REVIEWS PARKING COMPANY'S, AND OTHERS HAVE ONLY REVIEWED THIS COMPANY ON TRUST PILOT

i have used this company and staff was on time and i have used this company and very god customer service. i always used this company when i book airport parking and never had any complain

Booked with this company after being in a rush and not doing my research. Arranged a meet and greet at Heathrow, something told me that things weren't as they seemed so I dropped them an email asking if I could have the info of where the car would be stored etc. and what company would be taking the car. They directed me to a website mcpgatwickparking.co.uk this started to ring alarm bells, I then tried calling the no. on the website to which there was no answer and it was going to an 02 voicemail. I emailed compareparkingdeals and stated that I wasn't comfortable with any of this information and that I wanted my money back. They have ignored this request even tho I have received no service from them and insist that it is normal to drive my car from Heathrow to somewhere near Gatwick, the location of this storage facility isn't even on the website there is just a map of Gatwick airport. Do not book with this company! After reading reviews below I am so glad I worked this out before I dropped my car off to these cowboys! Further to this I have just found a link to a daily mail article feel free to search this on google simply put in 'mcp gatwick parking review' the article is about a couple who left their car with this company under the reassurance on their site that they are fully insured these people are not insured and if your car is damaged the insurance will not pay out! The poor couple on the article suffered this and didn't receive a penny as they had handed the keys to an uninsured driver. DO NOT BOOK WITH EITHER OF THESE COMPANIES OR ANY THAT THEY 'RECOMMEND'

i booked meet & greet for Manchester airport,with Compare Parking Deals. My e-mail acknowledgement came back from them with the name of Manchester Car Park M & G. Their driver collected my car, after I phoned the mobile number on my e-mail acknowledgement, on my arrival at the airport. When I landed back at Manchester I tried to phone the same number but I could not get through! the number always went straight to voice mail - but the mail box was full! After numerous tries I eventually spoke to someone - This is where all the lies started: My car was blocked in and the keys for the other cars were locked in a safe at another site which was 2 hours away. they said they would phone me back - NEVER DID. I kept phoning back and again eventually spoke to someone. The lads where now moving the other cars and my car would be with me soon, they would phone me back - NEVER DID. After many hours and many phone calls, with me using 3 different phones, there were many many many more lies. Including a popular one that the person had just come on the shift, would sort it out and ring me back - NEVER DID. after six and a half hours I went to the airport police, who said that Manchester Car Park M&G was known for this. Although the police said they could do very little, an officer gave me a map of where he belived my car would be parked, at Stockport, and sugested that I took a taxi and go there. I took a taxi to the location and it was operated by Manchester Car Park M&G, there were lots of cars there, but not mine, and yes youve guessed it - the guy at the park had just come on duty and new nothing, but he did phone "his boss" - My taxi driver, who was brillliant, took the phone off him and found out that my car was at their Styal site. My taxi driver eventually found the Styal site and there was my car in a field, with many more, 4 miles from from the airport - SEVEN AND A HALF HOURS later I had my car back, AND I HAD TO GO AND FIND IT!!!!!

WHAT EVER YOU DO STAY WELL AWAY FROM COMPARE PARKING DEALS AND MANCHESTER CAR PARK M & G - YOU HAVE BEEN WARNED

I used this company to book a meet and greet at Heathrow and ended up with a provider called Central Airport Parking. Please do avoid them if you want your car back undamaged. It took the company an hour late at night to bring my car back and they dropped it at the passenger drop off at terminal 3 so you don't have any chance to properly check the car as you are not allowed to park there for more than a quick stop. When we got home we noticed a large scratch along our new car across the both doors. This is costing us £1300 to fix! And while Compare Parking deals was fairly responsive to my complaint and offered to pay me back whatever I had paid, this is nothing in compared to how much it costs to fix the scratch. The actual service provider, CAP, did nothing and did not reply to any emails and several weeks later I only got a standard policy email saying they cover nothing. Cant believe Compare parking deals approve this type of service provider.

This is a total joke of a company. They do not care anything about who they advertsise on their website. They are currently promoting a company that is in the process of being struck off. My car was abused, misused and crashed by one of their promoted parking companies. I have brought this to the attention of CompareParking and they don't give a flying dot. Avoid this company at all costs and my further advice is if that you use a meet and greet and give up your keys you have no comeback aside from mgoing legal if anything goes wrong. Check the small print on their T&Cs too and you will find you are left without recourse if something goes wrong. Use car parks where you keep your keys.