Ordering online was easy. Confirmation received first thing the following morning with a delivery date. I needed to change this, but this wasn't a problem for Coomers. The date was amended within half... See more
Company replied
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Great service, quick delivery. Coomers called to say when delivery would be made, staff were polite and really helpful. The delivery was on time and done efficiently. Every effort was made to deliver... See more
Company replied
We have been using Coomers for a DIY project that we are currently working on. Initially we visited the Haslemere site for advice on the materials we would need. The guy behind the sales desk was... See more
Company replied
I bought a bathroom suite from Coomers in Bordon about 6 years ago. However, the whole glass side panel of the shower enclosure shattered out of the blue. I called and spoke to Louise, bathroom sales... See more
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Company details
Written by the company
Coomers builders merchants, provides top quality timber and building supplies to tradesmen, developers and the general public - Find out more online today!
Contact info
3&5 Woolmer Way, GU35 9QE, Bordon, United Kingdom
- 01420 482828
- info@coomers.co.uk
- www.coomers.co.uk
4.9
Excellent
815 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Excellent service with prompt delvery
Exactly what I ordered, delivered promptly as agreed. Very well done
January 30, 2024
Reply from Coomers Timber & Building Supplies
Dear Jackie
Thank you for your recent order and for taking time to leave a review of our online service.
We are pleased you had a great experience with us.
Kind Regards
Martyn
Coomers Head Office
Great communication, great delivery
Great communication, very friendly delivery all in all good experience
January 30, 2024
Reply from Coomers Timber & Building Supplies
Dear Colin
Thank you for your recent order and for taking time to leave a review of our online service.
We are pleased that you had great communication from our team and found our driver friendly.
Kind Regards
Martyn
Coomers Head Office
Good ordering system with pictures…
Good ordering system with pictures showing the items - not just name and dimensions.
Fast delivery and good price
January 22, 2024
Reply from Coomers Timber & Building Supplies
Dear Paul
Thank you for your recent order and for taking the time to share your feedback. I'm glad to hear that you had a positive experience with our ordering system! We strive to provide a seamless and enjoyable shopping experience for our customers.
Our commitment to fast delivery is a top priority, ensuring that you receive your orders promptly. We understand the importance of your time and aim to get your products to you as quickly as possible.
Kind Regards
Martyn
Coomers Head Office
Dramatic cost hike at checkout
Easy to order online, goods are of a good quality, delivery driver was very helpful and professional. My only complaint was the cost to have one 6x6 fence panel delivered added £15 and the added VAT doubled the price advertised. As I live a mere 200 metres from the yard it was a surprise to be charged so much…..
January 2, 2024
Reply from Coomers Timber & Building Supplies
Dear Chris,
Thank you for taking the time to share your feedback with us. We are pleased to hear that your overall experience with our online ordering process, product quality, and delivery service was positive.
We appreciate your feedback regarding our delivery charge. As a company that operates within the service industry we have tried to maintain a constant and fair rate for the customers we serve in our area.
Thank you for choosing Coomers, and we look forward to serving you again.
Kind Regards
Martyn
Great local company with personal service
Great service and went the extra mile by cutting the wood to fit in my car. Great local company with personal service.
December 21, 2023
Reply from Coomers Timber & Building Supplies
Dear Neil
Thank you so much for your recent order and for taking the time to leave us a review. We are happy to hear everything went well and that we were able to help get your order into your car.
Kind Regards
Martyn
Coomers Customer Service Team
Easy online ordering and very helpful…
Easy online ordering and very helpful delivery driver!
December 12, 2023
Reply from Coomers Timber & Building Supplies
Dear Tony
Thank you so much for your recent order and for taking the time to leave us a review.
It's great to hear you found ordering on our website an easy process and that you had a great experience with our driver.
Kind Regards
Martyn
Coomers Customer Service Team
Great no fuss collection and excellent…
Great no fuss collection and excellent customer service
November 26, 2023
Reply from Coomers Timber & Building Supplies
Dear John
Thank you for both your recent order, and for taking time to review our click and collect service.
We are pleased to hear that you received excellent customer service and that we provided you with a no fuss collection.
Kind Regards
Martyn
Coomers Customer Service Team
Item purchased on web site
Item purchased on web site, ready for collection within two minutes.
November 24, 2023
Reply from Coomers Timber & Building Supplies
Dear Michael
Thank you for both, your recent order, and for taking time to review our click and collect service.
We are pleased to hear that the items you ordered were made available for collection within minutes of being placed.
Kind Regards
Martyn
Coomers Customer Service Team
The driver never called me 1 hour…
The driver never called me 1 hour before I requested him too. He delivered the wood bare, no polythene covering, so the chip wood became damp and uneven. Hence why I need to be at the yard upon delivery to show the driver where to place the sheets out of the rain. Not happy at all with the delivery side of things at all.
November 15, 2023
Reply from Coomers Timber & Building Supplies
Dear Sam
Please accept our apologies for the slow response, as due to unforeseen circumstances, we had no-one able to monitor or respond to Trustpilot reviews. I have requested that a Branch Manager investigate what happened and then contact you to discuss the issues you had with this order.
Kind Regards
Martyn
Coomers Customer Service Team
Reply from Coomers Timber & Building Supplies
Dear Neil
Thank you so much for your recent order and for taking the time to leave us a review.
It's great to hear that you are happy to recommend us and that you found the service offered both reliable and efficient.
Kind Regards
Martyn
Coomers Customer Service Team
Reply from Coomers Timber & Building Supplies
Dear Kenneth
Thank you so much for your recent order and for taking the time to leave us a review. We are happy to hear you found ordering easy and that communication was good with a prompt delivery.
Kind Regards
Martyn
Coomers Customer Service Team
Delivery timely and driver very helpful.
November 5, 2023
Reply from Coomers Timber & Building Supplies
Dear LH
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear you receive a timely delivery and that you found our driver very helpful.
Kind Regards
Martyn
Coomers Customer Service Team
Reply from Coomers Timber & Building Supplies
Dear James
Thank you so much for your recent order and for taking the time to leave us a review.
It's great to hear you were happy with the service you received and the pricing of the items you ordered.
Kind Regards
Martyn
Coomers Customer Service Team
Always good
Always good. Easy to order. Delivery not too costly and pre-arranged by phone.
Good timber too!
Well done guys.
October 24, 2023
Reply from Coomers Timber & Building Supplies
Dear Mr D S
Thank you for both your recent order and for taking the time to leave us a review. We are glad you found it easy to order, that the delivery charge was acceptable and most importantly that the quality of the timber was good.
Kind Regards
Martyn
Coomers Customer Service Team
Reply from Coomers Timber & Building Supplies
Dear Mr Stevens
Thank you so much for your recent order and for taking the time to leave us a review. We are pleased that you found our prices competitive and that the delivery was quick and the driver friendly.
Kind Regards
Martyn
Coomers Customer Service Team
Great click and collect service…
My late evening online order was ready at 8:30am. There had to be a small replacement item and I received a phone call to check that I was ok with the substitution. The staff were welcoming and efficient and I left 5 minutes later with my goods- couldn’t ask for better service.
October 10, 2023
Reply from Coomers Timber & Building Supplies
Dear Ruth
Thank you so much for your recent order and for taking the time to leave us a review. I'm glad everything went well and we were able to offer an alternative for you. We have recently made some changes along with our new website that should make our click and collect service a lot smoother and as you said, more efficient.
Kind Regards
Martyn
Coomers Customer Service Team
Great service and always very helpful.
September 20, 2023
Reply from Coomers Timber & Building Supplies
Dear Andrew
Thank you so much for your recent order and for taking the time to leave us a review. We are pleased to hear you received great service and that you found everyone you dealt with very helpful.
Kind Regards
Martyn
Coomers Customer Service Team
Price competitive and the store are…
Price competitive and the store are very accommodating with the delivery.
August 28, 2023
Reply from Coomers Timber & Building Supplies
Dear D Beadell
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear you found our prices competitive and that we were able to work with you on the delivery.
Kind Regards
Martyn
Coomers Customer Service Team
Very easy to order and delivered very…
Very easy to order and delivered very quickly.
September 5, 2023
Reply from Coomers Timber & Building Supplies
Dear Sharon
Thank you so much for your recent order and for taking the time to leave us a review.
We always try to get goods delivered as quick as possible and are happy to have done so for you.
Kind Regards
Martyn
Coomers Customer Service Team
Click and collect
I ordered some cement online, went to collect it and the counter staff were a bit bemused. I got the impression that this was not a regular thing but it all went smoothly.
September 4, 2023
Reply from Coomers Timber & Building Supplies
Dear Colin
Thank you so much for your recent order and for taking the time to leave us a review.
We are sorry to hear your collection didn't go as smooth as expected and we will look into our procedures to ensure we improve on that front.
Kind Regards
Martyn
Coomers Customer Service Team
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