The Cotswold Company - Bath Reviews 168

Helpful, knowledgeable staff who go the extra mile.

Fabulous service - very helpful and reminded us to order via the store rather than online to help the high street. We ordered a Media Wall Unit in Chester Grey

Staff excellence. Every effort was made to ensure our order was what we would be happy with. She explained all the options.

My order number is G378525 and our drivers are Kain and Ian. They did a wonderful job. They finished quickly, tidy up everything’s. We are very happy from the company.
Thank you

Super easy ordering, beautiful furniture (ordered a large wardrobe) and fabulous delivery by Kyle & Jaroslaw

The staff at the shop were lovely, perfect balance of kindness, friendliness and professionalism.

The shop was well thought out and beautifully showcased your products, I loved the staged bedrooms and it gave me some great ideas.

I only bought a cushion but I’d feel confident to go back and have a consultation for larger items.

The Cotswold Company store in Bath have been completely amazing.
We at length spoke with Lily who helped to reassure us on the furniture on order, but also gave us further advice on what we could do if we changed our mind. Lily went through other options and was overall super accommodating!

Our furniture arrived swiftly and efficiently by Earle & Matt D. They called an hour before delivery as promised. They took care of the furniture and were super friendly!

The furniture itself we are over the moon with. It came built with minor tinkering required (changing handles). It’s high quality and would say you definitely pay that bit extra for the quality and service.

Item delivered on time by very helpful drivers Earle and Matt D

We ordered living room furniture and everything is fantastic quality and exactly as shown in store. Delivery team of Earle and Matt D were prompt and very good with their communication and ensured that everything was delivered exactly where we wanted it.

Earle and Matt D were a brilliant team! We received notification before arrival and they arrived to the minute. They were polite and efficient. A credit to the company.

Lily in the Bath store was so friendly and kind and helped us with purchasing our media unit.
Gary and Jake were absolutely fantastic on delivering this very large furniture into our chosen room and assembling for us and taking all packaging away for us. Friendly from the beginning to end! Legends!
Fab service from start to finish ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Very pleased with my larder cupboard. It is a stylish, well made piece, and has helped me revolutionise my kitchen space.

Made a call to the Bath shop to see what products from the bedroom range were on display as we like to see products before ordering. Talked to Alfie who was knowledgeable, helpful and friendly who explained what was there so we headed over the following day. On arrival we met with Nancy who was also helpful, knowledgeable and showed us the ranges and answered our questions and queries. A price was given and we were never put under any pressure to place an order but having really liked the Chester range we ordered on the day. All items were in stock which is a massive bonus over the competition and we look forward to receiving our items shortly.

Very efficient service, very polite installers named Ian & Tomasz

Still no furniture and no refund !!! A week and nothing !! Terrible customer service suggest people avoid Order 6327199

Really lovely furniture. We went to the shop in Bath ,and the staff were so friendly and helpful ,couldn’t do enough for you .
We had ours delivered by Garry & Ian who were again polite friendly and helpful. Everything was unwrapped and packaging was taken away.

I like the experience of looking in the shop rather than just ordering on line.
The staff are super friendly and helpful and very knowledgeable.

Despite the good quality of the Iris dining chairs, I have awarded 3 stars for the actual company as they failed to pass on instructions to their delivery drivers for an afternoon delivery slot despite informing me at the time of ordering that it would be no problem.
However, I would award 5 stars to the delivery drivers, Earle E. and Matt D. for their helpfulness and politeness.

From ordering our furniture through to delivery Cotswold were very professional and their staff very helpful. Placing our order by telephone was made very easy due to the diligence and support of the staff. Following placement of our order we were advised within 24 hrs of a delivery date and time, plus all the paperwork relating to the order. 24hrs before the delivery date we were advised of a 4 hr time slot for delivery. On the day of delivery the two man team arrived on time. Gary and Jake were very professional and helpful in bringing the furniture into the house. Nothing was too much trouble for them. Having now dealt with this company I wouldn't hesitate to recommend them, certainly from a product quality point of view.

Prompt delivery , polite helpful delivery men.
Item built and cardboard removed .
Pleased with the media unit asa whole , the only issue is the position of the whole for tv cable does not line up with the plug.