I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I apprec... See more
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The assistant (I think her name was Jules in the Bath store) helped us greatly. She was no pressure, but provided lots of information on the different styles of furniture. We placed an order
Company replied
What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce t... See more
Company replied
Mike and Dan, who delivered all our furniture today were professional and extremely advisable. They took care they didn’t scratch any of our walls and insured we were happy with everything. We had a s... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
168 reviews
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Great piece of furniture- we're…
Great piece of furniture- we're delighted. Delivered by 2 exceptional guys - Kev and Kyle. They were professional, friendly, so helpful and took time to get item exactly where we wanted it. We are so grateful to them! Thank you!
November 5, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Roland Gooding,
We're delighted you love your new furniture! It's great to hear that the delivery team was so helpful and professional. We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
So lovely to be able to call a store…
So lovely to be able to call a store and speak to a person directly. Bing able to do this meant that my question was answered and I was able to order the items I had seen in store when visiting. I much prefer buying in store than online and Cotswold Company make this so easy. Helpful, friendly, honest service.
October 22, 2025
Unprompted review
Delivery
Ian and Tomasz let us know what time they were delivering our furniture, turned up on time. Unpacked our item and set it down in the house where we wanted it and took away all the packaging, were very polite and made sure we were happy with the delivery.
October 28, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Pete,
We appreciate your positive feedback! We're happy to hear that the delivery team was punctual, polite, and ensured you were satisfied with the placement, also removing all packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely polite
Extremely polite, friendly and helpful person who answered the phone.
October 28, 2025
Unprompted review
Apologies I cannot remember the names…
Apologies I cannot remember the names of the guys who delivered our lounge furniture and kitchen island. They were however very polite and respectful of our new house and quick to assemble our furniture
October 6, 2025
Cotswold company
We ordered two bedside cabinets from this company and we are extremely pleased with the quality and the attention to detail arriving with two sets of drawer knobs and plastic feet so as not to mark our floors ! Gary and ian couldn't have been more helpful unpacking and allowing me to check the cabinets and so the whole experience was a delight and we will be using this company again 😎👌
October 13, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Peter Dunn,
We're happy you're extremely pleased with the bedside cabinets' quality and attention to detail. It's great to know the delivery team was helpful. We appreciate your feedback and will use this company again.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A Christmas bonus is definitely in order 😀
Well I did find it overwhelming trying to imagine different pieces of furniture in different colours as obviously you didn’t have the full range of everything but the assistant that served me (Jennie) really couldn’t have been more helpful and pleasant and really did go the extra mile. She made the whole thing a lot easier. Hopefully the delivery will go as well.
October 18, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Chris King,
We appreciate your feedback and are glad the assistant was so helpful during the selection process. We're happy to hear that they made the experience easier for you. We hope the delivery goes smoothly!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
very confident lady who knew what she…
very confident lady who knew what she was talking about when it came to various products . very polite , efficient and a good telephone manner . understood my needs and worries resulting with a telephone purchase on the spot. very happy here
October 14, 2025
Unprompted review
The staff are all very helpful
The staff are all very helpful, polite and professional.
October 10, 2025
Unprompted review
A very enjoyable shopping experience
Our experience with Cotswold has been nothing short of excellent, right from our initial browse around in the Bath store, to ordering, delivery and then a teensy snag. Staff in store were extremely patient and helpful, ordering was easy and Kyle and Joe, who installed our three pieces were courteous and professional. We had one little hitch...I replaced the knobs with the accompanying silver option and one was missing: this was resolved in super-quick time by customer service. And of course, our drawer units and wardrobe are superb. Excellent company
October 7, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Ciclochick,
We're delighted to hear about your excellent experience, from browsing in our store to the delivery and resolution of a minor issue. We appreciate your kind words regarding our staff's patience and helpfulness, as well as Kyle and Joe's professional installation. We're so glad you are enjoying your drawer units and wardrobe. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent quality furniture and easy…
Excellent quality furniture and easy ordering as well as great delivery service
October 2, 2025
Earle and Matt Dennys were punctual
Earle and Matt Dennys were punctual, sociable and efficient.
October 7, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Matthew Harragin,
We're happy to hear that our team provided punctual, sociable, and efficient service! Thank you for your positive feedback; we appreciate it.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service from Christine
Great customer service from Christine. Great to be able to go into a shop and try out all the sofas… but being able to speak with someone who was familiar with the products was a great benefit
October 3, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Gill,
We're glad you enjoyed your experience in our shop and that you found our team member's product knowledge beneficial. We appreciate you taking the time to share your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful shop
Love visiting this shop. All the pieces are so thoughtfully put together, the quality and colours are wonderful. Great to get some ideas in person that you just can’t get from internet shopping. I will be back soon!
October 3, 2025
Unprompted review
Excellent service
Excellent service, friendly, helpful and gave good advice.
October 1, 2025
Unprompted review
Great customer service
The 2 ladies I dealt with were fantastic, really helpful and listened to my requirements.
September 30, 2025
Unprompted review
Great customer service
Gary and Tyrell were really professional and sit a great job assembling the new table which we had delivered.
Highly recommended.
September 26, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Bruce Robert,
We're happy to hear that the assembly service was professional and met your expectations for your new table. We appreciate your recommendation and thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Received our much anticipated sofas and…
Received our much anticipated sofas and chair today. Gary and Ian did a fabulous job of getting everything unpacked and set up. The furniture is lovely, just like everything I've received from The Cotswold Company.
September 25, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Katehg,
We're happy to hear that you are pleased with your new furniture! It's great to know the delivery and setup went smoothly. Thank you for your continued support.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
Bobby and Mohmuod delivered 3 pieces of furniture they were extremely helpful and very pleasant. The furniture is great too.
September 22, 2025
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Miss Rose,
We're happy to hear that the delivery of your new furniture went smoothly! We appreciate your positive feedback regarding the helpfulness and pleasantness of our delivery team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
V pleasant no sales pressure
V pleasant. No pestering or made to feel like assistant was only interested if we purchased.
We needed the lift to access lower level and had help and support. We had plenty of time browsing and selecting fabric.
We purchased a Morris sofa and can't wait for delivery 😀
September 18, 2025
Unprompted review
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