We visited the store in Chelmsford to look at some furniture we'd seen and planned to order online. I am so glad we did this as the lady who served us was really helpful and advised us on a fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received a warm greeting from the sales assistant, and were given room to browse without any fuss. We knew what we wanted, and the young lady was able to guide us with regards to price, availabilit... See more
Website was comprehensive enough for what we wanted to see and get dimensions for. Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be... See more
Company replied
Fantastic service. Placed order with incredibly helpful customer service. Kept fully informed regarding delivery, which was very prompt . Asher & Richard were extremely friendly and helpful, making su... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Bond Street 110, CM1 1GD, Chelmsford, England, United Kingdom
- 01245 860376
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff and great selection of…
Lovely staff and great selection of furniture and accessories.
February 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Considerate and careful delivery
Two very heavy wardrobes were carried very carefully upstairs by Asher and Richard. They were so friendly and polite, and were so considerate. It was so helpful to get accurate updates on delivery time.
February 5, 2026
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good afternoon Mr Ralph Spence,
We appreciate your comments and are so glad the delivery team was friendly, polite, and considerate while carefully delivering your heavy wardrobes upstairs. We're happy you received accurate delivery updates.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely shopping experience
Lovely store in Chelmsford. Very welcoming by staff. A pleasant experience.
February 4, 2026
Unprompted review
We visited the store and chose our new Bed
We visited the store and chose our furniture and returned to purchase a few days later. On both occasions the assistant’s were very helpful and talked us through any questions we had. Nice and easy to deal with and furniture due to be delivered in just over a weeks time
January 31, 2026
Unprompted review
Fantastic service
Fantastic service. Placed order with incredibly helpful customer service. Kept fully informed regarding delivery, which was very prompt . Asher & Richard were extremely friendly and helpful, making sure we were fully happy before leaving, taking all the rubbish away with them . Very pleased with our utility unit in dove grey . Very well packed for transit . Thank you .
January 30, 2026
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good morning Sandra,
We appreciate your fantastic feedback! We're happy to hear that you found our customer service helpful and the delivery prompt. It's great to know the team was friendly and ensured your satisfaction, and that you're pleased with your utility unit. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery service
Our delivery drivers were really friendly and professional. They offered to take their shoes off to avoid getting our carpet wet when carrying our furniture upstairs. The order was on time and early in the morning so that it did not disturb our day.
January 27, 2026
Unprompted review
First time visiting this lovely shop
First time visiting this lovely shop, friendly staff and beautiful furniture.
January 24, 2026
Unprompted review
Excellent service from Yujung over…
Excellent service from Yujung over video call today. Very helpful & knowledgeable about the product & its availability. Thank you.
January 25, 2026
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good afternoon Trevor Baker,
We're happy to hear that you found the video call service excellent and helpful. We appreciate your positive feedback regarding the product knowledge and availability information provided. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely helpful
Helen was extremely helpful in finding out the information about the furniture and information regarding delivery and future communication . A very pleasant experience.
January 20, 2026
Unprompted review
Great service and advice in store
January 11, 2026
Unprompted review
Have purchased previously from Cotswold…
Have purchased previously from Cotswold Company with our current furniture being fantastic and very high quality. We recently contacted for a PDF instruction manual due to us dismantling one of our wardrobes to move and we were sent this almost immediately. Yunjung was aware we were looking to purchase more furniture for our new house and offered her assistance on this. Yunjung has dealt with our order efficiently and quickly, providing a high level of service. Yunjung is very polite and i would definitely continue to purchase from Cotswold Company in the future.
January 8, 2026
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good afternoon Nicole,
We're happy to hear that you've had consistently positive experiences with our furniture and assistance. It's great to know the PDF manual was promptly provided and that our team member delivered efficient and polite service while helping with your new furniture order. We appreciate your continued trust and are grateful for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent experience, very friendly and professional…
Excellent experience, very friendly and professional sales staff, beautiful showroom and good sale items.
January 6, 2026
Unprompted review
The assistant Yujung
The assistant Yujung, was great. She took her time making sure the items ordered were the correct ones and she noted all the directions to my awkward address.
January 4, 2026
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good morning Jane,
We're happy to hear that the assistant was helpful and thorough with your order, especially with the delivery instructions. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very attentive member of staff who…
Very attentive member of staff who explained things fully.
December 31, 2025
Unprompted review
Leonora was amazing and so helpful!
December 29, 2025
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good morning Chrissie Antoniou,
We are so happy Leonora was helpful! Thank you for letting us know about your great experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Go to the Store
Helpful staff and couldn’t believe how different the sofa’s look in real life compared to the website.
December 27, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.