We visited the store in Chelmsford to look at some furniture we'd seen and planned to order online. I am so glad we did this as the lady who served us was really helpful and advised us on a fe... See more
Company replied
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We received a warm greeting from the sales assistant, and were given room to browse without any fuss. We knew what we wanted, and the young lady was able to guide us with regards to price, availabilit... See more
Website was comprehensive enough for what we wanted to see and get dimensions for. Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be... See more
Company replied
Fantastic service. Placed order with incredibly helpful customer service. Kept fully informed regarding delivery, which was very prompt . Asher & Richard were extremely friendly and helpful, making su... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Bond Street 110, CM1 1GD, Chelmsford, England, United Kingdom
- 01245 860376
4.8
Excellent
87 reviews
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Helen was amazing… incredible customer service
Helen was amazing. She helped us no end and gave such fantastic advice about how we should design our room and important things to consider. She knew the product range at The Cotswold Company in detail and guided us through the showroom. Too often in stores any purchases are just transactional but with Helen this wand true case. She cared and provided exceptional customer service. A true asset to the business and the reason we spent a considerable amount of money purchasing new sofas. Thank you Helen!
November 1, 2025
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good afternoon Chris,
We're happy to hear that you had such a positive experience. It's wonderful to know that the advice and guidance provided were so helpful in designing your room. We appreciate your recognition of the exceptional customer service you received and are grateful for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Terracotta cushions and throw are…
Terracotta cushions and throw are beautiful
Look lovely in garden room making it feel cozy for the winter
October 14, 2025
Website was comprehensive enough for…
Website was comprehensive enough for what we wanted to see and get dimensions for.
Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be wasted. the same member of staff (Erin) was courteous and helpful and took our order.
October 11, 2025
Unprompted review
Reply from The Cotswold Company - Chelmsford
Good morning Customer,
We appreciate you taking the time to share your experience. We're happy to hear that our website provided the information you needed and that our shop staff were helpful and courteous when placing your order.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality products and service
Excellent customer service both prior to visit and during. Was able to see pieces we wanted to without any high pressure sales. Staff available when needed. Double checked order details and price, was able to apply online discount to order in store.
October 1, 2025
Unprompted review
Excellent customer service very polite…
Excellent customer service very polite young lady
September 26, 2025
Unprompted review
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