The Cotswold Company - Knutsford Reviews 

166
TrustScore 5 out of 5

4.8

King Street 127, WA16 Knutsford, England, GB


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Rated 5 out of 5 stars

A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised... See more

Company replied

Rated 5 out of 5 stars

Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying... See more

Rated 4 out of 5 stars

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more

Rated 5 out of 5 stars

Our experience at your Knutsford store was exemplary from start to finish. From initial email enquiry about in-store stock, which was replied to speedily to our in-store experience with Brian. Bri... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • King Street 127, WA16, Knutsford, England, United Kingdom

  • 01565 364815

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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4.8

All reviews

(166)

5,559 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised. Able to schedule a convenient delivery period. Just can’t wait for the sofa to arrive more.

September 4, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Jackie Fisher,

We are so pleased to hear about your positive experience and that our team member was able to assist you in making your selections. It's wonderful that you felt comfortable and unpressured while choosing your fabric and colour. We're delighted you're looking forward to your sofa's arrival!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery and return was made easy and…

Delivery and return was made easy and quick. Ryan and Chris very polite.

September 1, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon David,

We are so happy to hear that your delivery and return experience was easy and quick, and that our team was polite. Thank you for your wonderful feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Warm and friendly service on three…

Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying were not in your sale, so will purchase separately over the next few weeks.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice and service from Sara…

Excellent advice and service from Sara at the K utsford store.

August 22, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Mrs Joan Mee,

We are absolutely delighted to hear about your positive experience! It's wonderful to know that you received excellent advice and service. Thank you for sharing your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

As always entering Cotswold is serene…

As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen and then beautifully packaged whilst having a pleasant chat. A favourite store for me when thinking of gifts also.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Charming and helpful service from Brian

August 16, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Customer,

We're so glad to hear you received charming and helpful service! Your positive feedback truly brightens our day.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Staff were amazing

The staff were wonderfully attentive without being pushy. Their helpful suggestions on styles and colours made it so much easier to choose our furniture.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely furniture. Delivery service even better.

Order 6933361. Lovely furniture. Arrives fully assembled. Marlon and Damian were really professional in unpacking, putting in place the furniture and taking away all packaging without being asked. Very nice guys who could not have been more helpful. We will request them on all future deliveries from Cotswold Co.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining table & chairs. They were punctual, courteous and completed the installation in good time. They also took great care to demonstrate the table’s operation and ensure all waste materials were tidied away and removed. Highly recommended - Thank You both!

August 10, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Harry,

We appreciate your positive feedback regarding your recent experience. We're happy to hear that the delivery and installation of your dining table and chairs were excellent. It's great to know the team was punctual, courteous, and ensured everything was tidied away.

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Very easy to shop in store ( Knutsford)…

Very easy to shop in store ( Knutsford) with a good choice of furniture, delivery was by 2 really professional & curtious guys (Ryan&Chris). Items look great & fit in beautifully.

August 6, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good Afternoon David,

We're so pleased to hear you found shopping in our Knutsford store easy and enjoyed the furniture selection. It's wonderful that our delivery team was professional and courteous, and that your new items look great and fit beautifully.

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Simon and Bernard did a first class job…

Simon and Bernard did a first class job delivering our Cotswold furniture. Nothing was too much. They worked without fuss considering the heat of the day and were friendly and accommodating. A++

July 23, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Mike Kirby,

We're so pleased to hear that our delivery team provided such a first-class service. It's wonderful that they were friendly and accommodating, even with the heat. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Our experience with Cotswold Company Knutsford.…

Our experience with Cotswold Company staff has been great. The showroom people (in Knutsford), the Customer Care team on the phone and the two delivery guys, Bernard & Aslon, have all been extremely helpful, polite and committed to making the purchase and delivery a happy and efficient process.

August 4, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Amanda Nuttall,

We're so pleased to hear that our showroom team, Customer Care, and delivery drivers were all extremely helpful and committed to making your purchase and delivery a happy and efficient process. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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