A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised... See more
Company replied
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See what reviewers are saying
Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying... See more
You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more
Our experience at your Knutsford store was exemplary from start to finish. From initial email enquiry about in-store stock, which was replied to speedily to our in-store experience with Brian. Bri... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
King Street 127, WA16, Knutsford, England, United Kingdom
- 01565 364815
4.8
Excellent
166 reviews
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Polite and efficient delivery
Ryan and Satar delivered our furniture with care and efficiency. It was neatly unpacked and put in location, they were polite and willing. We were delighted! Ordered from Knutsford showroom, delivered to the Wirral.
July 29, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Thomas Blanchard,
We're so pleased to hear our delivery team handled your furniture with such care and efficiency. It's wonderful that it was neatly unpacked and placed where you wanted it, and that they were polite and willing. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly delivery team
Great delivery service offered by Cotswold
Bernard and Hadi were brilliant.
Shame they sent the wrong legs for my sofa but these things happen..
July 28, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good morning James,
We're pleased to hear you had a great delivery experience and that our team members were brilliant. We apologise for the incorrect sofa legs and are here to help resolve this for you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really lovely service and beautiful…
Really lovely service and beautiful products. A fabulous store to walk round.
July 24, 2026
Unprompted review
Fantastic quality furniture
We have just received our delivery. The furniture is fabulous. So solid, well made and great character.
The guys who delivered and assembled did a fantastic job. They were really friendly and efficient. All of the packing was removed so a really tidy job. Thank you so much Ryan and Aslon.
July 20, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Sharon Tarbard,
We are so pleased to hear that you are delighted with your new furniture and our delivery and assembly service. It's wonderful that our team provided such a friendly, efficient, and tidy experience. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very approachable and helpful
Very approachable and helpful. Felt any questions were answered and explained in a relaxed and open situation.
July 7, 2026
Unprompted review
Excellent customer service from Joanne
Excellent customer service from Joanne, both from our initial phone chat to our visit to your beautiful store in Knutsford. Joanne carefully pinpointed our needs and aspirations for a supportive high back settee and advised on fabric weaves and colour selection. We were so glad to visit and try out the furniture we had chosen online. Thank you so much Joanne for your guidance and patience.
July 13, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Elaine Ellen,
We're so pleased to hear about your excellent experience with us, from your initial call to your visit to our beautiful store. It's wonderful that our team was able to pinpoint your needs and provide guidance on fabric and colour selection. Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great store, high quality items and excellent customer service
Bought 2 cushions from their Knutsford store. Great shop, lots of items on display. Beautiful cushions and excellent customer service. Have bought online previously but much prefer buying in store.
June 27, 2026
All the staff were friendly
All the staff were friendly and professional, Brian, the Manager was very knowledgable and helped us chose and match a lot of our furniture that we ordered, we'll be back...!!
July 5, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Eamonn Cahill,
We're so pleased to hear that our staff were friendly and professional. It's wonderful that our manager was knowledgeable and helped you choose your furniture. We appreciate your kind words and look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very friendly and helpful service at…
Very friendly and helpful service at the Knutsford store. Products are of excellent quality. Would definitely recommend.
June 29, 2026
Great communication and efficient…
Great communication and efficient service. Furniture is great quality.
June 26, 2026
Lovely store in Knutsford and helpful…
Lovely store in Knutsford and helpful friendly store manager
June 27, 2026
Unprompted review
A beautiful designed building allowing…
A beautiful designed building allowing the furniture to be put in proper room settings.
It felt inviting and relaxed. The staff were helpful and knowledgeable.
Only disappointment Is that 2 items I wanted weren't available for 8 weeks.
July 1, 2026
Unprompted review
Bernard and Kanwarpal (order 6762594)…
Bernard and Kanwarpal (order 6762594) were excellent. They delivered our sofa safely, were very helpful and gave a really professional and pleasant service.
Thank you
Fran
July 1, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Frances Heaton,
We're so pleased to hear that your sofa was delivered safely and that our team provided such a professional and pleasant service. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely store with helpful
Lovely store with helpful, friendly staff. Always a pleasure to have a mooch around, well laid out store with lots of beautiful items.
June 28, 2026
Unprompted review
Beautiful store and very friendly and…
Beautiful store and very friendly and knowledgeable assistants. Hopefully we will be ordering soon. Thank you
June 21, 2026
Unprompted review
The quality of the goods
The quality of the goods, the calm atmosphere in store and the quality of service
June 20, 2026
Unprompted review
Great Cotswold Experience
Fantastic service from the male assistant. He gave us the time and space to try the sofas but was on hand with help and advice. Good knowledge of products and helpful tips on which filling to choose and the best fabrics for our lifestyle. I wouldn't hesitate to recommend the store. First class helpful and friendly service. Cannot wait to take delivery of our new sofa.
June 20, 2026
Unprompted review
Friendly & efficient staff
Katie and Sylvia were extremely helpful and professional during my recent visit to the Knutsford store
June 19, 2026
Unprompted review
Reply from The Cotswold Company - Knutsford
Good morning Ali Sandywell,
We're glad you enjoyed your experience. We appreciate your kind words about our team's professionalism and helpfulness.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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