The Cotswold Company - Knutsford Reviews 

147
TrustScore 5 out of 5

4.8

King Street 127, WA16 Knutsford, England, GB


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Rated 5 out of 5 stars

Ryan and Satar delivered our furniture with care and efficiency. It was neatly unpacked and put in location, they were polite and willing. We were delighted! Ordered from Knutsford showroom, delivered... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Joanne, both from our initial phone chat to our visit to your beautiful store in Knutsford. Joanne carefully pinpointed our needs and aspirations for a supportive high... See more

Company replied

Rated 4 out of 5 stars

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more

Rated 5 out of 5 stars

We have just received our delivery. The furniture is fabulous. So solid, well made and great character. The guys who delivered and assembled did a fantastic job. They were really friendly and effi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • King Street 127, WA16, Knutsford, England, United Kingdom

  • 01565 364815

4.8

Excellent

TrustScore 5 out of 5

147 reviews

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4.8

All reviews

(147)

5,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Great showroom set in the high street

Great showroom set in the high street. Well looked after by the team that were very knowledgeable on the products and provided guidance. Would like to call out Joanne especially for taking my care of us so well.

May 9, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Rob, Cheshire,

We appreciate you sharing your experience in the showroom. We're happy the team was knowledgeable and provided guidance. It's great to hear that you were well looked after. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very friendly and supportive experience…

Very friendly and supportive experience from Sylvia

May 8, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Paul Gardiner Smith,

We're glad you had such a friendly and supportive experience. Thank you for sharing your positive feedback with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ardington Luxury woven corner set

Sylvia and her colleagues offered me the highest level of customer care and service, going above and beyond to ensure I had as much information as possible before I made my decision. The store didn't have the item in their showroom, so sylvia contacted a colleague on her day off for additional
advice as she'd recently bought one herself.
The delivery guys Jermaine and Mus were fantastic: 5*service - prompt delivery time (3days from placing my order) and the guys were punctual,professional and exceptinally helpful, ensuring I was completely happy with my purchase, before taking away all the boxes and rubbish etc.
A great experience and the furniture is excellent quality and looks amazing my new kitchen. I am very pleased with my purchase and I would highly recommend. Thank you to you all!
Warm regards,
Susan Rasburn

April 27, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Susan Rasburn,

We appreciate your positive feedback! We're happy to hear that you received excellent customer care and service. It's great to know that the delivery was prompt and professional, and that you are pleased with the furniture quality in your new kitchen. Thank you for your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Marion and Damian delivered our order today

Marion and Damian delivered our Cotswold order today great guys a first class team!
Great service from start to finish and really pleased with our display unit

May 6, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Jen,

We appreciate you sharing your experience. We're so glad the delivery team was first class! We are pleased you're happy with the display unit and our service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Went to the store in Knutsford.

Went to the store in Knutsford.
The store had a good stock of goods and we had a choice of items.
Two sofa table and a bed we chose.
Delivery is surprisingly quick.
Very helpful staff.
We're going back next month for a nest of tables that matches.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service all round

Delivered on time, very respectful of our property. Thank you Bernard and Paul
Chairs are lovely and good for the price and helpful shop staff

May 1, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon S Williams,

We're happy to hear that your delivery was on time and that our team was respectful of your property! It's also great to know that you find the chairs lovely.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Jermaine H and Sadiki delivered our…

Jermaine H and Sadiki delivered our furniture and were extremely helpful and friendly

April 20, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Michael Prior,

We're happy the delivery team was helpful and friendly when delivering your furniture. We appreciate your positive feedback and your time!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent all round service

We bought a dining table and it was exactly what we wanted. We were kept updated on delivery times.
Bernard / Joe built the product for us. They were respectful and extremely careful and tidy. They were really friendly and had everything built and packaging removed in 15 mins. They explained how everything worked and even put it in its final position. Couldn't ask for more!

April 22, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon John Bothma,

We appreciate your positive feedback regarding your new dining table. We're happy to hear that you were kept updated on delivery times and that the assembly team was respectful, careful, and efficient.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The politeness and friendliness of…

The politeness, professionalism and friendliness shown by Sadik
and Jemaineh really made the delivery of our furniture a great experience. Wonderful service and delivery with high quality products. Thank you.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom Furniture

Fabulous product, undamaged, no parts missing. That’s 5 stars right there….
Anthony and Dan (delivery team)arrived on time, built and tidied all the packaging (took it with them) well worth paying for Cotswold to build it if you can afford it.
Wouldn’t hesitate to purchase from them again.
Only concern is they gave us a 06:30-09:30 delivery. 😂

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

Good in parts.

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your shop assistant did not pass on our phone number.When bookcase finally delivered(great quality) one leg had a missing plastic foot.Therefore good in parts but no attention to detail.

April 9, 2026
Rated 5 out of 5 stars

The delivery team

The delivery team, Ryan and Mus were great. They kept me advised of their arrival - the message as they were nearby was really useful and saved unnecessary waiting. They arrived on time, were incredibly polite and courteous.

April 13, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Arjay,

We appreciate you sharing your delivery experience. We're happy to hear that the team kept you informed of their arrival and were polite and courteous. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Wonderfully helpful

Wonderfully helpful, knowledgeable staff - Sara was exceptional, both in terms of her design eye and also her patience, in coming up with a new cushion scheme for a pair of sofas. Thank you Sara. Everyone I have dealt with in the Knutsford store has been cheerful and full of positive customer focused energy.

April 11, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon C Hunt,

We appreciate your kind words about our team's helpfulness and knowledge. We're happy to hear that you found our service exceptional and that you are pleased with your new cushion scheme. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Overall experience

Upon arrival was met by Brian who was extremely helpful, ordered what I wanted, job done.
Because of the way we were treated will be back to order more goods in the future.

March 29, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Jane,

We're happy to hear that you had a positive experience and that our team was helpful. We appreciate your feedback and look forward to assisting you again in the future.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ardington Garden Corner Sofa Set

Ardington Garden Corner Sofa Set - excellent delivery by Fred & Abel who were very professional and polite - they made easy work of unpacking all the pieces and placing it where we requested. The furniture itself is really beautiful. Aged, grey rattan with lovely curved detailing on the arms - it looks like it’s come straight out of a pretty Cotswolds cottage garden! The cushions are plump and comfy with excellent quality, thick fabric. The extra 2 stools are proving to be very versatile as we’ve used them indoors too. The table is brilliant in the way it can be set at a coffee table height or raised for eating meals/playing games. This garden set will give my family a comfortable place to spend many hours together whilst also looking beautiful in the garden! Great quality and value garden set which will give us years of enjoyment.

March 13, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Jo,

We're happy to hear that you're enjoying the Ardington Garden Corner Sofa Set! It's great to know Fred & Abel provided excellent delivery service and that the furniture's aesthetic and versatility meet your expectations. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The staff

The staff - Kate & Sylvia - friendly professional combined with excellent service made our visit to purchase furniture very special. A wonderful experience in the lovely Knutsford store. Thank you from David & Isabel

March 26, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon David & Isabel,

We're happy to hear that the team's friendliness and expertise made your furniture purchase special. We appreciate your wonderful feedback regarding our Knutsford store and thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Sam & Igors politeness and professionalism

Purchased stunning bedroom furniture which was delivered by two amazing and efficient guys, Sam & Igors arrived at 7.40am on time and unpacked speedily but with care and respect for my home and the furniture. Great guys all rubbish removed.. but most importantly they took time to say hellos to my two rescue boxers….

March 24, 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Trish Murray,

We appreciate your positive feedback! We're happy to hear that you love your new bedroom furniture and that the delivery team was amazing, efficient, and respectful of your home. It's great that they greeted your dogs!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Sam and Igors, they delivered my furniture today, unpacked it for me, checked it over and carried it upstairs for me. Happily accommodated all the way through, they were so helpful and very polite. Thank you, great service

March 20, 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Lorraine,

We appreciate your feedback and are so happy to hear that our delivery team unpacked, checked, and carried your furniture upstairs. It's great to know they were accommodating, helpful, and polite. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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