Credit Style Limited Reviews 

556
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people reported receiving demands for payments they did not owe, often for accounts they never held or for services at addresses they no longer occupied. Customers frequently encountered unprofessional and unhelpful staff, with some experiencing rudeness or being disconnected during calls. Reviewers also noted issues with contact, including long hold times and difficulties reaching a person to resolve their concerns. These interactions often led to negative experiences due to persistent demands and mentions of potential legal action for disputed debts. However, some customers found staff members helpful in resolving issues and removing incorrect charges.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers reporting issues with billing and debt... See more

Customer communications

Reviewers mention negative feedback about contact, with many reporting difficulties reaching the company,... See more

Customer service

Users describe negative interactions with customer service, often reporting long hold times and unhelpful... See more

Staff

Customers consistently report negative experiences with staff, citing rudeness and unhelpfulness as common... See more

Claim

People report negative experiences with claims, often receiving letters regarding overdue or disputed debts.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years... See more

Rated 1 out of 5 stars

Had a message from these SCAMMERS!! - Sat on the phone on hold for over an hour, then once put through claimed i had a outstanding bill from BOC - British Oxygen Company, never even heard of them. Th... See more

Rated 1 out of 5 stars

SCAMMERS! I have received a letter, email & phone calls chasing over £1000 on behalf of "their client " British Gas for electricity. Firstly, my name isn't on any British Gas bills as I don't de... See more

Company replied

Rated 1 out of 5 stars

I contacted Credit Style today to discuss why a letter had arrived 7 days after it was dated. I provided my name address and CS ref. he asked for my mobile which i refused to give as this is not par... See more


Company details

  1. Debt Collection Agency

Written by the company

At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow. Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

556 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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1.3

All reviews

(556)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scammers

Total scammers, harassing me for non existent debt to British Gas. Haven't been their customer for years and all my accounts were settled. But do you think these scammers would stop harassing? Nope keep sending me threats.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Crooks, they will hound anyone even when proven wrong

These crooks began chasing me for the debt of the long dead previous property owner. Despite being provided with written confirmation from British Gas that we did not owe anything they continued to hound us. Weve gone to the Financial Ombudsman to complain and will be suing for harassment

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

My daughter who was not even an adult…

My daughter who was not even an adult at the time, kept receiving notices for unpaid british gas debt when she has never owned a house or rented, she was never part of the rental contract or anything that could have caused this 'issue' . They say its related to previous family house we rented when there is no way she is tied to it, everything was also paid in time and no debt by me either. its an absolute scam.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scammers

Complete scammers. Received a call saying I owe money to British Gas for my previous property. Called British Gas and was told the balance was at zero and I owe nothing. Do not pay them a penny.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Bordering on harassment!

I've been receiving letters from Credit Style & CST Law stating I owe money for two British Gas unpaid bills...strange as I've never had an account with British Gas! Where they've received my name and address from is anyone's guess!

I called them, they said there was no-one in their 'British Gas department' to help and would call me back...that never happened. I returned some of their paperwork stating I've never had an account with British Gas and have been told from British Gas themselves to 'just ignore the letters' and yet they continue to arrive, now threatening CCJ's and legal fees.

This is bordering on harassment now.

This company, although seemingly legitimate, must make money out of some morally questionable practices.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Check the debt is yours before you pay…

Check the debt is yours before you pay anything! Credit style contacting me and sending letters IN MY NAME for a British Gas debt (I’ve never been with British Gas) nor have I ever lived at the address the debt is from. I can only assume this was completely random trying to scare someone into paying or the debtor lived at my address at some point. I originally spoke to Chris in December at which point he seemed nice and said it was sorted. It was not sorted. They have continued to send letters and call me since then. I have spoken to them 4 times each time the attitude of the person getting worse, including Chris who I had previously spoken to I was told it was sorted all times. Again it was not sorted. I spoke to British Gas multiple times who also told me it was not my debt and they can see I have no account. I have had to send tenancy agreements proving where I was living at the time DESPITE THE DEBTORS NAME BEING KNOWN. How is this legal? It’d be one thing if letters were coming to my address for the debtor but to attach a debt to my name simply because I moved into a property is disgraceful. If someone were to walk out of a coffee shop without paying do I then go after you for the debt simply because you walked in after them? No.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Asking for a gas bill from a property where there's no gas. Reporting to police, action fraud and CIFAS. Scumbags

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM that almost put us in hospital

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years ago. The numbers didn't match our numbers and there had been a tenant living at that address for many years now too. Right before applying to remortgage, and during husband's health issues, gave us a heartattack. HORRIBLE PEOPLE

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Doggy scammer emails

So not sure on what the heck happened, but the sent me an email saying I owe British Gas some money, the usual bla bla stuff, but here is the thing I actually check my accounts and kept them up to date, so I KNOW I owe British gas nothing, in fact they owe me, as some of my accounts are in credit.

Do your own checks on whatever account they claim to have on you before handing over anything.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!

Don't pay these scum anything. What I found even more distasteful is that they targeted my elderly mother.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - They contacted my daughter when she turned 18 about a British gas debt when she never rented or owned a house

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Was worried about the negative reviews, but the guy who answered the phone was super helpful

Was worried about the negative reviews, but the guy who answered the phone was super helpful!

Received 2 Credit Style letters in the post saying I owe British Gas money, for a period before we completed on the purchase of this property. I had already contacted British Gas multiple times over the past few months, but a few weeks ago, I was reassured that we do not need to pay anything, and that we will receive no more 'chase' letters.

Despite this, we received 2 Credit Style letters in the post today. I explained the situation to the representative on the phone. They were super helpful, took down some details, and said they would get the case closed right away, and also reassured me that but wouldn't affect my credit score etc!

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Utter fraudsters

Utter fraudsters. Have phoned and sent me letters saying I owe British Gas more than £200. I don't owe anything. Don't pay them a penny.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive thanks to Shaun at cst legal

I would like to say a massive thanks to Shaun at cst law. A while ago I found out through the land registry that I had two charges on my property that was nothing to do with me. It was shock horror. After contacting Shaun. Thanks to his positive determination and finding things in the archives going back years. He managed to completely sort this out in my favour and the charges removed. This has been very stressful for me. But I will never be able to thank Shaun enough for all his hard work. Amazing. Massive Regards Rob mosson

January 28, 2026
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Shaun’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

These people short be investigated by…

These people short be investigated by the fraud office. They are chasing us for a totally non existant debt.

January 23, 2026
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi ,
I am sorry to hear of your experience. We would like the opportunity to assist further on this matter, I have sent you an information request via Trustpilot.

Thanks
Credit Style

Rated 1 out of 5 stars

Harassment

Despite sending proof of my DRO to them 3 times by email and online correspondence on their website proving that the debt they are attempting to collect is covered in my DRO, and that they are not allowed to contact me for payments. I’m still getting letters and emails from them. Then I rang to speak with them but I refused to give my mobile number and they said they would not help me if I don’t give my number. That’s ridiculous why would I give my number to get non stop calls from you. This is harassment and I will report to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

January 19, 2026
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi ,
I am sorry to hear of your experience. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

03300 450 650

Thanks
Credit Style

Rated 1 out of 5 stars

These people are debt scammers

These people are debt scammers. Wrote to me out of the blue demanding payment of an invoice owed by a former employer that made me redundant several years ago, threatening county court judgements against me. Disgusting behaviour that should be outlawed by Trading Standards

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Bombardment …

How does Adrian sleep at night knowing he's willfully enjoying harrasing the sick or disabled or the vulnerable, the unemployed, the elderly for small amounts of money. a truly vile company who bombard the vulnerable to instill fear. one day they'll push someone too far and something terrible may happen mental health is no joke, these people should be throughly ashamed. Why not get a job that does good in the world. instead of causing pain.and look at the hundreds of bad reviews. shameful

January 12, 2026
Unprompted review

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