Credit Style Limited Reviews 

556
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people reported receiving demands for payments they did not owe, often for accounts they never held or for services at addresses they no longer occupied. Customers frequently encountered unprofessional and unhelpful staff, with some experiencing rudeness or being disconnected during calls. Reviewers also noted issues with contact, including long hold times and difficulties reaching a person to resolve their concerns. These interactions often led to negative experiences due to persistent demands and mentions of potential legal action for disputed debts. However, some customers found staff members helpful in resolving issues and removing incorrect charges.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers reporting issues with billing and debt... See more

Customer communications

Reviewers mention negative feedback about contact, with many reporting difficulties reaching the company,... See more

Customer service

Users describe negative interactions with customer service, often reporting long hold times and unhelpful... See more

Staff

Customers consistently report negative experiences with staff, citing rudeness and unhelpfulness as common... See more

Claim

People report negative experiences with claims, often receiving letters regarding overdue or disputed debts.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years... See more

Rated 1 out of 5 stars

Had a message from these SCAMMERS!! - Sat on the phone on hold for over an hour, then once put through claimed i had a outstanding bill from BOC - British Oxygen Company, never even heard of them. Th... See more

Rated 1 out of 5 stars

SCAMMERS! I have received a letter, email & phone calls chasing over £1000 on behalf of "their client " British Gas for electricity. Firstly, my name isn't on any British Gas bills as I don't de... See more

Company replied

Rated 1 out of 5 stars

I contacted Credit Style today to discuss why a letter had arrived 7 days after it was dated. I provided my name address and CS ref. he asked for my mobile which i refused to give as this is not par... See more


Company details

  1. Debt Collection Agency

Written by the company

At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow. Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.3

All reviews

(556)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adrian was so lovely

I can’t thank Adrian enough for his help. I came to him feeling panicked about an issue, and he was incredibly calm, kind, and reassuring throughout. He took the time to explain everything clearly, sorted the problem quickly, and really put my mind at ease. Such a genuinely lovely person and fantastic service – I would highly recommend him! He called back at a time he said he would, he was just pleasant and kind, very grateful to him and how he responded.

July 24, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Adrian’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

Scammers

Scammers, claiming money on behalf of another company. How come police or authorities don’t do nothing about them

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Asset to the company

I would like to say thankyou to Jessica for all her help and advice, understanding and her tone of voice. She Delivered , fantastic customer service and is a asset to the company. Thankyou.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Sent a demand for a bill that was paid

Sent a demand for a bill that was paid. They do not answer the phone.

May 29, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Howard,
I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
DRP

Rated 1 out of 5 stars

Awful company

Awful company , don't reply to emails on time and never answer the phone. Completely useless. 0 stars if could.

May 23, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Jenna,
I am sorry to hear of your experience. We would like the opportunity to assist further on this matter, I have sent you an information request via Trustpilot.

Thanks
Credit Style

Rated 1 out of 5 stars

Terrible - scam of a 'legal company' No…

Terrible scam of a 'legal company' No warning letters- applied straight for a CCJ against me. Made an offer letter no acknowledgement. Send emails - No response - phone number never gets answered. Finally just made payment via online form - no receipt email as promised.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Credit style contacted me regarding a…

Credit style contacted me regarding a debt that i knew nothing about and was incorrect, the debt was proven incorrect and cancelled by e-on later.
Two of their agents were helpful and polite, but one agent was very aggressive and borderline dangerous.
In today's world of mental health protection and bullying in the workplace I would be very worried about employeeing such a liability.
I can't believe he hasn't caused many vulnerable people distress with his lack of helpfulness and inability to listen and suggest you at least look into retraining.

Gary Fear
Gf automotive ltd

Still waiting for them to contact me

April 1, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Gary,

I am sorry to hear of your experience, the behaviour you mention is not how our staff are trained. We would like the opportunity to investigate this further and address any concerns. I have sent you an information request via Trustpilot so we can look further into this matter.

Thanks
Credit Style

Rated 5 out of 5 stars

Understanding workers

Hello Sarah,

I just want to say a massive thank you for Friday and your work you are one in a million I have battled for three weeks dealing with my mental health nearly being put in hospital again all because off companies not understanding of there jobs or having compassion toward peoples mental health or lack off knowledge understanding what needs to be done. But you my lovely went over and beyond Friday and I am ever so grateful as this weekend i wanted to be my last after all the stupid calls and Nasty people i spoke to not knowing when or how I was ever going to get my money back. You sorted it for me just like that I cried cause I felt down and stuck then I cried cause you was so kind and helpful and saved me really and saved my children from
Losing there mum as I was at breaking. You deserve to be recognised at your job for having the most compassion kindest nicest way ever been able to deal with anyone regarding an issue with money the solicitors it will take me to court ended up helping me and it was my bank that screwed me over and lied and made my mental health fail dramatically. Thank you Sarah without you today❤️. I'm sorry for crying on you. I hope to God your boss knows yourn a good person you are deserve a pay rise. How do you deal with people and issues? More people should be trained like you with difficult people like me. I am sorry I didn't get your last name if your ever free please call me so I can say you once again.

February 14, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Louis,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Sarah’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

Low life scammers who provided a fake…

Low life scammers who provided a fake bill and chased my elderly Mum for a "debt" from Peoples Energy, an energy provider that she had never ever used.
My Mum got very stressed & upset about the constant phone calls and letters from Credit Style.
I got involved and demanded that they provided contracts signed by my mum and proof that Peoples Energy provided her energy utilities.
My Mum didn't receive another letter, phone call or email.
They are bullies.
18th Feb, Credit Style responded to my review and gave me a phone number to contact them.
Unfortunately this is too little, too late. When I wanted to speak to someone to resolve the situation they were uninterested and couldn't be bothered to help.
My Mum is dead now and her last few months were fraught with worry.
I hope you are ashamed, but I know you won't be, you value money before customers and don't care about the stress you impact on innocent customers.

March 1, 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Diane,
I am sorry to hear of your experience,. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

03300 450 650
Thanks
Credit Style

Rated 1 out of 5 stars

Trying to call them and they NEVER answer

I have been trying to contact them via phone and am just always placed on hold - currently 39 minutes as I type this.
The parking fine was paid weeks ago however I am still being hounded and threatened with a CCJ. It is impossible to speak to them and I am at the end of my tether with this. I can see how these letters affect peoples mental health.

January 15, 2025
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited


Hi Lucy,
I am sorry that you have experienced difficultly in contacting us and we apologise for any inconvenience caused. We are actively working to improve our response times and enhance our service.

Thanks
Credit Style

Rated 1 out of 5 stars

Scam debt collectors

2 letters received for a fake parking fine from Exmouth in January this year. Contacted the parking company to inform them i had paid for parking as needed and appealed when they informed me i had put a digit wrong into the machine yet i paid for my parking. This joke of a company is now telling me i owe £160 for £2 worth of parking. You are a joke of a company and your letters will be ignored because you are not getting a penny from me and like others here i would rather see you in court!

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Fack debt

Did not listen to us when we finally managed to get through to a human being on the phone. The whole thing is a scam as the debt is not true and, if they had checked their information properly would know it was their client that was at fault and not the customer. Just out to waste everyones time.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

They send me a demand for £887.17 which…

They send me a demand for £887.17 which was a demand from E.ON (not e-On which my business have an account with). The reference number did not correspond with any reference numbers e-On had provided me so I got suspicious. When I called they were only interested in my name. When I refused to give it, he terminated the call.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Confused

2 txt messages saying urgent please call.

When I rang up they ask what company I was from?

I assumed the was debt collectors but they don't even know what they doing!

November 20, 2024
Unprompted review

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