Crystal Motor Company Reviews 

I have recently purchased a used vehicle from Crystal. I cannot fault the service that I received from the whole team. There were one or two very minor issues with the vehicle that were not obvious when i inspected it, but as soon as they became apparent Crystal had them fixed immediately. Having spent 25 years in the motor trade I have seen good and bad car dealers, I would rate Crystal very highly. Thanks very much for your professional service. I will certainly look forward to doing business with you again.

This was my 3rd car I have bought from Crystal Motors. The service was outstanding. The purchase was conducted so smoothly. The after care service was brilliant even out of office hours Clint was able to resolve a couple of issues. A really top quality business.

Overall a smooth process with this team, they are professional and friendly. Very pleased with how they dealt with me, they offer great quality vehicles and in this dealership industry its good to know that there are still companies with this calibre of service still running. I will be going back to crystal motors for my next vehicle. Thanks to Clint and team for all your help and for the delivery to Stevenage.

Just brought a lovely BMW 750i from Crystal Motors, Adrian, Clint and the Team were excellent and very professional, everything was done for us (swapping personal number plate etc). Car was presented in beautiful condition and is perfect. Highly recommend Crystal Motors, thank you all.

Although the service was initially great when selling.
The car broke down 2 days before the end of the 6-month warranty period. My son had taken the car away travelling and it took 2 days to organise a return pick up.
Crystal Motor Co was non-negotiable in honouring the warrantee repair, despite evidence that the car had broken down within the warranty period, tread carefully when buying with them.
Several years after buying the car they have also failed to complete the relevant admin, we have yet to receive a full registration doc.

From the moment I contacted Crystal through to collecting the car I found them nothing but helpful and professional. Adrian gave me great advice about the car, Clint spent money on the wheels when I said he didn't have to, and Louise paid for a garage repair on a fault that occurred in the first week even though I could have claimed on my AA warranty. I will buy my next car from Crystal.

Great service
From the moment I asked a question through the website, to collecting the vehicle, I experienced a fantastic personal service from everyone who I came into contact with. Nothing was too much trouble and every was friendly, knowledgeable and obviously cared about me.Thank to the whole team, I am enjoying my new car.

First class. From the first fone call to collecting the car . The team at crystal motors are a credit to each other. The car is better than discribed

The most well organised and executive car sales garage in Northampton. They found me an absolutely perfect fuel-efficient compact car which was just right for my needs. The customer service and support was also authentically to a very high standard. A sincere and reassuring family run business who have been serving in the town of Northampton for many years. Genuine kind-hearted people who care about their customers. "Highly recommended".

Been dealing with clint for over 25 years, always a gentleman and always there to help, will contiue go there to buy my cars/vans. As i feel the service is amazing.

I'm so surprised the rating on here is less than 5.

For me personally, this was the best customer service I've ever had, particularly after sales. Louise and the team owned any problems through to resolution (even at their own determent).

They provided a courtesy car when needed. They communicated thoroughly. Every time I picked the car up it was like getting it new.

I couldn't recommend this company highly enough. Will always come here first for all my vehicle purchases in the future.

Simply Awesome.

(As a side note, I bought a vehicle which was probably the cheapest on the lot at about 8k. I got a service like I bought a 100k car)

Great company, two cars from Crystal.
Golf and now BMW.
Best place any issues after sales is amazing had a few issues with my golf however that’s why I came back for the BMW would not do anywhere else
Thank you Crystals

I would have to admit that I don't particularly enjoy buying & selling cars, although I do seem to do it quite often. I would like to complement Adrian, Clint and Louise who conducted my purchase and p/x transaction in a highly professional and courteous manner. I didn't at any time feel under pressure. The presentation of the car was excellent and the completion of the paperwork easy and transparent. Many thanks to you all. I'm sure I'll be back in a year or so.

Buyers beware this is a compary that tell you they have done stuff promised to sort stuff out and once they have your money they do not want to know you anymore I brought a jaguar xf beginning of November looked at it before I brought it loved the car few bit to be done had advisorys on old mot they put new mot on it and simply cleared all the advisory off but nothing done to the advisory dent in front wing promised to get it done never did. Didn't get logbook for it promised me paperwork with work they carried out on it ex service 6 mths warranty never got it once they have your money that it emailed them just don t reply this company should be a shamed of them self's I would never buy a car from these again please check these reviews before buying off these rubbish after sales

Paid for the car in November 2023 but still not driven it. It is just sitting on my drive.

They assured me they were going to sort out the number plate but I’m still waiting for the log book.

Is this due to a delay at DVLA? I’ve no idea because despite my best efforts to follow this up, I get nothing back from Crystal Motors. Just once Louise has said she will chase up the DVLA but then nothing. I’ve asked for proof of the logbook application so I can follow up with DVLA but once again - nothing.

Would I buy from Crystal Motors again? Absolutely not. My advice is don’t believe everything they tell you as the customer/after sales service is non existent.

The best company and the best team.Congratulations

Avoid at all costs.
Sold us a car that needed multiple repairs after a short time. Extended warranty wouldn’t cover.
Refused to have the vehicle back only for repairs. Repaired and then came back with another fault leaking oil all over the drive. Over a year later and the financial ombudsman has ruled in our favour. But the financial impact and stress has been really damaging. They are incompetent, rude and dishonest.

I wish I had called these guys sooner. I was honest about every detail they asked and they set a fair price, and kept to it. Lovely friendly guys, and money in my bank as I watched. Had to wave goodbye to my favourite toy, but I genuinely got more for it than I expected. Great service. Thanks.

Picked up my Jaguar F Pace yesterday couldn’t be happier . I approached Clint a few weeks ago to find me the exact model with a long list of extras I wanted included . It took a few weeks but they came up with the perfect very low mileage immaculate car The process was fast informative and I have gone away a very happy client . Thankyou to all at Crystal for your input . Great experience

Bought a Jaguar XF from Crystal a few weeks ago, and the sales process was fine.

However, the car was sold without an owner’s handbook, a new one of which costs £60 from JLR. I was repeatedly promised a handbook, and none has been forthcoming.

Furthermore, the car was allegedly serviced in a few months before I bought it, but there was no paperwork to back this up. Again, I was repeatedly promised a copy of the invoice/paperwork would be sent to me. Alas, this also seems to be lies. Missing evidence of service history will now cost me when the time comes to sell.

This all despite 5+ ‘phonecalls, and multiple emails to try and have the above promises fulfilled. They say that one should contact them if the service hasn’t been 5 star, but even the reaction to the raising of issues is hugely disappointing.

I look forward to their buck-passing if/when there is a response published to my review.

In summary, I’d strongly advise against handing over any money until all promises have been fulfilled.