Currie Motors Group UK Reviews 

Particularly happy customer due to efforts of Emily Butler in Isleworth branch who is a complete hero. My lease provider was being utterly hopeless and Emily patiently went above and beyond to help me sort the issue with them, remaining cheery and refusing to give up until the issue was resolved! Lovely team and particularly grateful to Emily, would highly recommend!

I am really happy with my experience at Toyota Isleworth service centre. The customer service delivered by Mariam was exceptional and all staff were very friendly and helpful. The delivery of service is very efficient and everything was explained thoroughly to me. In particularly, Mariam went above and beyond to address all my concerns, to keep me regularly updated and to give me all the information I needed. She was incredibly helpful throughout the whole process which made me feel at ease and I will definitely be coming back again next time as I felt rest assured that I and my car were in good hands. I cannot praise Mariam enough for her kindness, patience and professionalism, I highly recommend this place to everyone!

I have just had my Toyota Yaris serviced at this Toyota Isleworth repair centre for an engine management light (EML) warning that lights up intermittently. The diagnostic isolated the fault but also the mechanic identified several other serious failures which I am grateful for. All necessary parts were ordered and replaced the faulty ones. I am confident my car received top quality service as this has been my second visit to the repair centre in the past two years. First, in 2024, a long standing recall to replace an air bag.
The Toyota Isleworth centre is renowned for the friendly welcome of its customers and quality service provided by their staff such as Coral Hartnell and Mariam Hajaja-Serroukh, Service Advisor. Both Coral and Mariam provided excellent updates while the car repair was progressing. Clearly the staff are customer focused they notified me from the moment my car was allocated to the workshop.
I am very happy to highly recommend Currie Motors Toyota Isleworth Centre as you receive care and attention and confidence your car issues would be sorted.

The team are always very professional, polite and helpful. A shout out to Mariam for her help and smiley face at my service in Isleworth. ‘Nice people to do business with’ indeed!

A shout out to Aston at Currie Motors in Kingston. I thought I'd damaged my wing mirror and popped in to Currie Motors to have it checked and to book in a repair.
Aston came to check the "damage" and promptly simply clipped the housing back in to place.
All done with a smile and a friendly word.
Thank you Aston.

Excellent customer service from all the team at Currie Motors Isleworth particularly Christopher who showed me to my serviced car with care and respect. I was thrilled as my car looked brand new.

I would NOT recommend Curries Lexus Twickenham.

I had my Lexus in with Curries in Twickenham to check electrical issues around the hybrid system.
Initial report stated that it was due to water getting into the sealed hybrid system.
It was advised that additional work be carried out to find out where the water was getting into the system.
After additional work, it was reported that there was some corrosion in the battery casing and this is why the water was getting in. It was stated at the bottom of this second report that a new hybrid “may be required “in future.

After spending £1,200 the issue remains the same, and there has been no benefit in spending this money.
In my view, Curries did not make me aware that the additional spend was unlikely to be successful. So after just a few weeks the issue returned. So with hindsight the probability of success was less than 10%.
If I had been made aware that the probability was this low, or even 50/50 chance of it working, I would not have spent the additional money. Either Curries did not understand this themselves or if they did, they failed to make me aware of the low probability of success.
It was only after a third visit to Curries that they stated the car needed a new hybrid system.

So communication is not their strong point, which is my experience also in trying to phone this company to arrange bookings, as around 90% of calls were unanswered or just went to voice mail.

I do not view the actions or the service that I have received from Curries as professional, and it has tarnished my view of Lexus brand as a result. So avoid Curries in my view.

Currie Motors van hire, Ware site.
Excellent service, used before.
John at the booking office centre very good and managed to find me a Van at Ware on very short notice, less than a day. Great customer service.
Van was very clean and very easy to drive.
I did around 150 miles mixed driving in it, delivering furniture to family and found it easy to load and a joy to drive.
Lynn at Ware office very friendly and helpful.
She completed the booking with no fuss. Showed me over the vehicle and took me through the basics to set my mind at ease as I don’t usually drive vans.
Would highly recommend Currie Van Hire for a fuss free local and convenient service.

Great service at Currie Motors in Isleworth. Very friendly guys there - Jason & Nick - they did everything they could to make the process smooth. I highly recommend to hire from Currie Motors, Isleworth, and thank you once again Jason & Nick.

Excellent service from Mariam & Christopher at Reception. After the servicing, Glenn spent time removing creosote spots from paintwork but did not charge and declined a tip. After leaving, a plastic plate fell off from under dashboard into front nearside footwell, so that I had to return to Curries, but Kevin refitted the plate (the pollen filter cover) immediately and explained what had caused the problem. Bogdan (carpark) was most helpful and courteous on both visits.

Very pleased with the service we received at Currie Motors Isleworth. Emily Butler went above and beyond to get our car repaired in double quick time. Always popping into the waiting area to keep us updated. We left very satisfied. Keep up the great work Emily.

Today the 22nd April 2025 I had a appointment with Currie Motors Group Toyota concerning my faulty Battery for my Auris Hybrid
I was dealt by a lovely Lady called Emily Butler who booked me in at reception
The department was very busy and she let me know that the car will be ready near 1700pm
I arrived by 8:15am so the prospect of staying there until 1700 was a little too much
I explained to Emily and she tried her hardest to have me seen first
By 1030am the car was all ready and because of her she had the car cleaned which she didn't have to do !
In the whole process she kept me informed and updated which put me at ease
Currie Motors Group at Twickenham Lexus/Toyota you have a great individual in Emily who went far beyond her means for me the customer
Treasure her has she is a people's person which is great at these tough times we are in...

Toyota service at Curries Isleworth provided a great customer experience. I really appreciated that Christopher at the front desk very kindly waited for me after the 6pm closing time when I was delayed getting back to pick up my car by roadworks in the area. Very courteous service providers and I was also kept updated about the progress of my car throughout the day.

I had an amazing experience with my service manager at Toyota, Christopher, for his excellent service and extensive knowledge at Currie Motors Toyota Isleworth.
H Sabbagh

Fantastic service and great communication

Bought another Lexus (LBX) from James Greenaway at Lexus Twickenham. James is always very helpful, very knowledgeable, polite, efficient and clearly a great attribute to this dealership. He gave us another good deal, continued to keep us informed throughout the process and demonstrated everything to us clearly on handover. We appreciate his hard work and we will be back to buy another Lexus from James. Thank you. Neil Orton.

Since writing this review I've had very helpful contact from the dealership and I have amended my two star rating I couldn't ask for a great support Simon is being wonderful I'm getting very poor after sales service fromCurrie Twickenham. Flat battery problem because Toyota Yaris cross 12 V battery goes flat if you go on holiday and the car can't be driven cannot speak to the Office sales manager and the sales person is unhelpful wish I had not bought the car now!

I had ordered a brand new car in March 2024 whereas they provided me a showroom display model car without telling me. The car was a multiple scratches all round, multiple recalls due to software issues and batteries as well as the charging problem. If I knew it is a display model car I wouldn’t have collected. After 6-7 months later, I knew this is a display model car. I had complained to the Great West Toyota Currie Motor as not responding very well ( refused by the sales person Mr Ray and and the manager Mr Ellis), and they said the issue has been escalated to customer relations department ( the complaint handled by Ms Jones which is utterly disgusting to deal with). And it’s escalated to the Motor Ombudsman service now which is lengthy process for queuing up.
It is a completely misleading under the Consumer Act.

I purchased my Toyota car in December 2024 at the Kingston branch of Currie Motors, only three months ago, but have not had time to give a review for many reasons.

Sam Azzi, who was then the Senior sales Manager, and his team were very helpful. Sam couldn't be more so, even though it is busy there, and, post car purchase.
I have written today because I called Currie Motors on the 19/03/2025 about something and to my disappoinment was told he had left a couple of weeks ago.
Where are they going to find his equal? He was reliable, and that is so important.

I had originally looked at other car sales companies
(won't mention them) and decided on Currie Motors after having met with and spoken to him. The good service continued, at least thus far.

I found (in the past) other car sales companies (brands) tend to get pushy and if you want to take time to think after a vehicle test drive, they lose interest and move onto the next 'possible' customer (or sale) as there is quite a lot of persuasion and pressure to buy, but not giving time to think or decide. Particularly with women, whom they may regard as a 'pushover'.
Also, there tends to be a long telephone waiting time to get to speak to anyone, or the awful generic "press one, press two". Reception chaos.
Currie Motors in Kingston have a proper reception.
No messing about. (At least so far.)

Sam even said to 'please don't hesitate if you need
help with anything else', when I went back to ask about something..this is 'after' purchasing the car.
This is was used to be known as 'customer care' which shouldn't end when you have bought the vehicle.
If he is to be replaced, it will hopefully not be disappointing. I am still recommending them to people who are looking for a new car.
I hope I will not be disappointed and regret anything.
Sam was definately an asset (not all managers are).
Perhaps he will come back?
Fingers crossed that standards do not drop.