Currie Motors Group UK Reviews 

1,939
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company, often sharing wonderful feedback about their showroom visits. Customers frequently praise the incredibly helpful and professional staff for going above and beyond to make interactions exceptionally pleasant and efficient. Consumers truly appreciate the exceptional customer service and clear guidance provided by advisors throughout vehicle maintenance, scheduled services, and new car purchases. Some reviewers were not happy with communication gaps between departments, unreturned calls, and unresolved technical issues regarding specific vehicle repairs or incorrect part conditions. A few people also felt disappointed by unhelpful responses, unexpected oversights, or incomplete service details experienced during their dealership visits.

What people talk about most

Service

Clients share ambiguous opinions on service. While some reviewers praise the helpful staff, quick repairs,... See more

Staff

Consumers find staff to be positive, highlighting their helpful, friendly, and professional approach during... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and attentive... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of satisfaction and frustration. While... See more

User experience

Users describe ambiguous interactions with user_experience, highlighting a significant split in feedback.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a recent visit to Toyota Currie Motors Isleworth and would like to give a special mention to **Danielle** at reception and **Khiri** for their swift and helpful service. When I noticed my win... See more

Company replied

Rated 5 out of 5 stars

I had a repair and chassis wax recall on my Toyota Hilux, I went to my local Toyota repair branch (Isleworth) and was seen/greeted by one of their agents, (Christopher De Bruyne), the service was... See more

Company replied

Rated 5 out of 5 stars

Currie motor Isleworth is one of the great place , who really care their customers. Service always excellent especially Chris De Bruyne at isleworth is an outstanding person. Chris is highly professi... See more

Company replied

Rated 5 out of 5 stars

We have hired three times from here . By far the best hire company around. The service we had from John was friendly and efficient. The cars are immaculate and reasonably priced . Upon returning and... See more

Company replied


Company details

  1. Car Dealer
  2. Lexus Dealer
  3. Toyota Dealer
  4. Used Car Dealer

Information provided by various external sources

Established over eighty years ago and today one of the most prominent motor retail groups in England, the Currie Motors Group represents Lexus and Toyota and provides motorists with a one-stop quality service. Our business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With", emphasising as it does the need to provide customers with peace of mind.Dealerships are located in key areas of Greater London. Complementing the very successful sales branches are the After Sales operations which include extensive workshop facilities, accident repair centre, parts and accessories. It is a matter of pride that more than half of our business comes from past customers or people who have been recommended by them. Buying a new or pre-owned car should be a fun, exciting and affordable experience and that’s exactly what we offer. Once your purchase is complete our fully trained service team will continue to look after you and your car.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,939)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Van Hire Service

I have hired a van from Currie Motors Twickenham on three occasions now and they have always offered an excellent service. The vans are well presented, drive well, and have always ensured I got my delivery to it's destination on time.

March 7, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Dominic, thank you for your great 5 star review about our car hire department. We are delighted that you were looked after so well. Kind regards, Matt, The Customer Experience team

Rated 5 out of 5 stars

Can’t speak highly enough of Currie…

Can’t speak highly enough of Currie Motors Twickenham and of Simon the Sales manager in particular. I found a fault on the body work of our recently purchased used Corolla and expected problems trying to get matters resolved. On the contrary , their response was exemplary and car repaired without fuss or faff to my complete satisfaction. Would I buy my next car from them - yes!

March 18, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Kevin, thank you for your wonderful 5 star review about our Twickenham centre. We are delighted that you were looked after so well and by Simon, in particular. Wishing you many happy motoring miles in your Corolla and thanks again for your custom. Kind regards, Matt, The Customer Experience team

Rated 5 out of 5 stars

The best car rental London/Welwyn Garden City

The best company i have rented a car from. Excellent service and great experience from start to finish SMOOTH. They are honest and trustworthy. All the charges they tell you is what it is, no gimmick/ hidden charges. Everything is explained thoroughly before you sign. They are value for money compared to other rental companies. The team is professional and pleasant with good rapport.

February 19, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Tami, thank you for your fabulous 5 star review! We appreciate the feedback that you have given about your experience at our Welwyn Garden City car hire centre and glad that everything went so smoothly for you. We hope to be of service again to you in the future. Thanks again, kind regards, Sophie, The Customer Experience team

Rated 5 out of 5 stars

Great service

The guys in the office were brilliant really helpful and kept me up to date on all works that needed doing. Mariam too great care of me and was super friendly and informative

March 14, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Dympna, thank for your wonderful 5 star review about your experience at our Isleworth aftersales centre. We are delighted that Mariam looked after you so well. Kind regards, Matt, The Customer Experience team

Rated 5 out of 5 stars

Toyota Lexus Iselworth…

I have found Curry motors Iselworth very very good, courtious, helpful people.
Go out of their way to help you especially assistant Jake his skills with Customers are exvellent he treats people like himself so helpful considerate a credit to the company and will attract loyalty from customers like me who will travel further just because customer service is fabolous.
Konard Rozanski

March 7, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Konard, thank you very much for your brilliant 5 star review about our Isleworth aftersales centre. We are delighted that you found your experience there a good one and appreciate your kind comments about Jake. Hoping to be of service to you again in the future. Kind regards, Sophie, The Customer Experience Team

Rated 5 out of 5 stars

I met with Lynda at the Ware depot on…

I met with Lynda at the Ware depot on Saturday to collect my hire car, and from start to finish she was superb in her help and service to make sure I had and understood all the info regarding the car.
A seamless experience and will definitely being using curries motors again

March 8, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Dave, thank you for your wonderful 5 star review about our Ware car hire centre. We are delighted that Lynne looked after you so well and we look forward to being of service to you again in the future. Thanks again, kind regards, Matt from the Customer Experience team

Rated 5 out of 5 stars

Exceptional Service and Support from Ray at Great West Road Store

I would like to extend my heartfelt thanks to Ray at the Great West Road Store for his exceptional service in helping us purchase our family car. He took the time to truly understand our needs and worked tirelessly to find us the perfect vehicle. Ray went above and beyond, explaining all the car's functions in great detail, which made us feel both safe and comfortable in making our purchase. His dedication and professionalism made the entire experience truly outstanding. We are very grateful for his assistance!

September 28, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Mia, thank you very much for your wonderful 5 star review about our Great West Road branch. We are delighted that Ray looked after you so well when you purchased your family car. Wishing you many happy motoring miles in it and we really appreciate your custom. Kind regards, Sophie, The Customer Experience Team

Rated 5 out of 5 stars

Simply great service

I encountered an issue with my Toyota Yaris Cross, and contacted Toyota Currie motors Kingston. I want to express my gratitude to service advisor Verne Williams and his team for their incredible assistance and support. He went above and beyond to resolve the problem. He quickly scheduled an appointment for me to drop off the car and had everything sorted out within a day. I can't thank him enough. Thank you, Verne—you are truly the best!

March 5, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

HI Fatima, thanks very much for your wonderful 5 star review and we are delighted that Verne assisted you recently with your car issue. Looking forward to being of service again to you in the future. Thanks again. Kind regards, Sophie, The Customer Experience Team

Rated 5 out of 5 stars

Amazing Service with Kenneth Ho Great West Road

I had an amazing experience with Kenneth Ho at Currie Motors Toyota Great West Road. From start to finish, he was professional, knowledgeable, and genuinely cared about ensuring I got the best service. What truly sets Kenneth apart is his dedication—he even responded to my queries after his working hours and during his holiday! That level of commitment is rare to find.

If you're looking for a trustworthy and helpful salesperson, I highly recommend Kenneth. Thank you for going the extra mile!

March 1, 2025
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Season,
Thank you for your brilliant 5 star review about our Great West Road branch. We are thrilled that you were looked after so well by Kenneth there. We thank you for your custom with us and wish you many happy motoring miles in your new car. We look forward to serving you again in the future.
Kind regards,
Sophie,
The Customer Experience team

Rated 5 out of 5 stars

Outstanding service and people

I had two recent, positive experiences with Currie Motors. John was amazing to deal with, open, honest and accommodating. He is based at Waltham Abbey and I couldn't fault his service and attention.
However, my absolute thanks and gratitude goes to Jason at the Isleworth office. I got stuck in London traffic and my data ran out without warning, so I was unable to keep Currie's updated on my arrival time. I was stressed and embarrassed when I finally arrived. Not only did Jason wait for me to arrive, he put me at ease, walked me to a shop that sold data and waited for my Uber to arrive, to take me to Heathrow for my flight. I am so indebted to him. He is a lovely man and a credit to himself and Currie's. Thank you Jason, you were a true gentleman and an incredible human being.

February 17, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Amanda,
Thank you for your great 5 star review about our Isleworth and Waltham Abbey centres. We will pass your kind words to John and Jason. We are sorry that you were stressed, but extremely glad that we managed to assist you and resolve everything for you. Hope your onward journey was successful. We look forward to serving you again in the future.
With kind regards,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service from both David and Philip. They helped us purchase a family car and the whole process was completely seamless from making the initial contact about a potential car to having our chosen car delivered. It was easy and quick and the after care, to ensure that all was well, was also incredible. We could not recommend highly enough. Thank you so much.

February 20, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Samantha,
Thank you for your wonderful 5 star review and we are delighted that you were looked after so well by David and Philip. We wish you many happy motoring miles in your new purchase and look forward to serving you again in the future.
Kind regards,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

Mariam Hajaja-Serroukh delivered…

Mariam Hajaja-Serroukh delivered excellent customer service. I was made to feel very appreciated for being a Toyota customer.

January 27, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Baljit,
Thank you for taking the time to leave us a five star review. We appreciate not only your feedback, but your custom.
Kind regards,
Matthew,
The Customer Experience Team

Rated 5 out of 5 stars

Recently bought a car from Lexus…

Recently bought a car from Lexus Twickenham. Dumitru Serbin was very helpful and supportive with timely communication and efficient service as well as useful follow up customer support

December 8, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hello Jude,
Thank you for your five star rating and review. We are pleased to hear Dumitru was helpful during your visit. We look forward to welcoming you again in the future.
Kind regards,
Sophie,
The customer Experience Team

Rated 5 out of 5 stars

Great customer service from Emily…

Great customer service from Emily Butler. So helpful and efficient. Service was quick, pleasant waiting area, everybody very friendly. No complaints whatsoever.

January 16, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hello,
Thank you for your five star review. We are pleased that you had a positive experience and our team were able to assist you during your visit. We look forward to welcoming you again in the future.
Kind regards,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

Great experience

Great experience! Emily Butler provided professional, and excellent service! She is very polite and helpful. Highly recommend.
Also, Rihanna went out of her way to help. Much appreciated.

January 8, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hello Ashish, Thank you for taking the time to leave us a five star review. We are pleased to hear you had such a positive experience when visiting us. We look forward to seeing you again in the future.
Kind regards,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

Brilliant customer service!

I had the pleasure of meeting Alex and Hadi, both very nice people who went the extra mile in helping me purchase a car. As a woman, it can be intimidating going into a car showroom but they were friendly and supportive! Definitely recommend dealing with these guys. Thanks so much I love my new car 😁

January 10, 2025
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hello Lena,
Thank you for leaving us a lovely review. We are so happy to hear that Alex and Hadi were pleasant during your visit and that you found us to be friendly and supportive. Thank you for your custom- we wish you many miles of smiles in your new car!
Best wishes,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

I’ve used currie motors many times over

I’ve used currie motors many times over the years
Excellent service.
Excellent customer care.
Excellent experience.
With excellent prices .
Friendly staff always would not use another car hire service I frequently use isleworth on the worton road would 100% recommend to friends and family and the public!!!!

December 12, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Jody, thank you for taking the time to leave us a five star review. We are so pleased that as a continued customer of ours that you have consistently had positive experiences. Thank you and we look forward to seeing you again in the future.
Kind regards,
Sophie,
The Customer Experience Team

Rated 5 out of 5 stars

Great customer service from Miriam at…

Great customer service from Miriam at the Isleworth Service Centre, with the engineers/ mechanics communicating the issue cause and fixing it effectively and promptly.

December 31, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Amanda,
Thank you for your five star rating and review of our Currie Motors Isleworth Service Centre. We are pleased to hear that Miriam made a lasting impression and that you were satisfied with the outcome.
Kind regards,
Matthew,
The Customer Experience Team

Rated 5 out of 5 stars

Very efficient and prompt service lead…

Very efficient and prompt service lead by Emily of the Isleworth branch. She was very courteous, helpful and quick in addressing requirements which I provided at the time I handed the car over...one my best experiences with Isleworth.

December 12, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hello Ayad,
Thank you for your wonderful five star review. We are pleased Emily was able to assist you during your visit to our Isleworth Service centre and you found her to be helpful. We appreciate your positive feedback and look forward to seeing you again in the future.
Kind regards,
Sophie,
The Customer Experience Team

Rated 1 out of 5 stars

Terrible service,

Terrible service,

They All try to get your money but when It comes to the service you get A Big Zero for a Hero!!! Do Not GO To Currie Motors Twickenham please!!!

December 6, 2024
Unprompted review
Currie Motors Group UK logo

Reply from Currie Motors Group UK

Hi Ivan,
I understand we have already responded to you and your matter has been dealt with.
Kind regards,
Sophie
The Customer Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look