DefShop Nederland Reviews 

Shoes wrong size, no answer from DefShop in 2 weeks, no sending return label, phone number is fake

Super! Ordered item last Thursday (8 May) and received it this Tuesday (13 May).

Don't even bother, seriously just read the reviews from other people and I hope you get what kind of company you’re going to deal with. Horrible experience when it comes to a return matter. Takes them centuries to response and refund you. I still haven’t received any response or refund.

Don't order from this company. It has been almost 60 days since I returned my purchase and DefShop still have not refunded me (despite claiming a "6 working days" return policy). They are not able to be called via the number on their website and their service is atrocious.
Update: i finally received my refund more than 2 months after returning the product.

Returned 3 items 12 march still no money back and all there telephone numbers are out of use!! They are a scam.(now after going public they refunded me the same day I went public about this, after 42+- days I got my money back.) but never going to order again.

I recently bought three items at this shop, of which two I had to be returned unfortunately. The items were returned to Defshop on the 7th of March.

After some weeks of not getting my money back I decided to reach out to Defshop's customer support to get an understanding of the delay.

- I sent two messages via Whatsapp. Still waiting for a response.
- I reached out via phone and got a automatic voice message.
- I sent an email and got a response after a few days citing there's a warehouse bottleneck and the refund period is approximately two months from the date the parcel is returned. After asking where this is mentioned in the conditions I merely got an answer I have to wait for the return to be processed.

All in all a very bad experience as I'm still waiting for my refund. Defshop has an extensive catalogue and are able to deliver quite fast which is a positive, but their return process is something I haven't experienced anywhere else. Would not recommend.

Shipping was a disaster, then the package arrived and only half the ordered clothes were in there, also several sizes too small. And with the return reviews here, I just threw it in a clothing recycling bin. Not even going to bother with the attempt of sending it back. Obviously not ordering here again. Shame.

Wanted to return an item but they aren't responding to email and phone calls are immediately disconnected. I would not buy here again.

Kinda frustrating experience. Ordered 2 items, 1 was too large. Shipping was quite fast. I sent 1 item back, it was delivered a few days later and since then a complete silence from the shop - no proof of delivery, no confirmation of return registration, no communication, no refund. I contacted them via email, got an automated response that support ticket is created and... silence. It's been exactly 1 month today and i just also filed a complain at ECC. Def shop, it's in your best interest to resolve the problem with returns and process pending ones asap or you will be out of business soon with fines for committed fraud.

Slowest shipping ever despite using DHL!
They promise 3-4 but this is NEVER true! avoid this webshop, they can't manage their stocks!

I made a purchase of 6 pants, 5 days later they were delivered. To my opinion this store is very reliable. Nothing but good experiences so far. And the pants were good quality for a soft price. Thank You defshop!

Worst customer support ever. They lost a package 4 months ago (mid apctober 2024) the customer support agent has no clue on how to handle this situation and I am still waiting for a refund. Have raised multiple complaints with the EU agencies, let's see what happens

I have read all yhe negative reviews on this website and other websites as well and it made me really hesitant to make any purchase from this website but since it had the klarna payment method and also really good deals , i told myself you know what ? Lets give it a try , i made two purchases at the same time , one with klarna and one normal with IDEAL , honestly , it took them a while to send me a confirmation , maybe hours or maximum a day i dont quite remimber , when i got confirm message and also track and trace link everything was perfect , they do take a lot of time compared to other webshops but i would say they are faster than H&M , i received all the products that i bought except for one T-shirt , i thought maybe thats their thing , but when i paid good attention to the bills it stated that its still pending and when they have the shirt in the inventory , they would ship it directly and they already did as i got an email with track and trace for it and its arriving today probably , i understand that some people have issues with deliveries or other things but it worked perfectly for me not even one thing wrong , this is a good webshop with good products and good prices , please be more considerate with your reviews and comments .

If I could, I would have given 0 stars.

Order received with 5 business days, nothing to complain about. But the return... pooh.

Within 2 business days the return arrived at their place. After 10 days I went to email when my return will be processed. To this was the incredibly unkind response that they are very busy and that the returns department is way behind. After sending a friendly e-mail back that they could have mentioned this, I was told that it could take up to 2 months (after processing the return) before I could expect my money back. While the website says 6 working days....

By phone they can not be reached and by mail they respond very slowly, I had to wait a week for an answer.

Bizarre customer service and scammers.

I ordered a pair of trousers from Def Shop, and unlike others, they actually did turn up. However, they were the wrong size and colour, so I returned them - it has now been over A MONTH since I sent the return and I have received no refund, despite multiple followup emails. Their customer service is wilfully obtuse and misleading, saying that their 'warehouse is busy' and it can take 'up to a month' for items to be processed, which is obviously beyond ridiculous. I recommend everyone report this business to the relevant authorities in both the Netherlands and Germany (they are based in Germany). Shame on you.

Horrible experience. I've returned an order which arrived at their warehouse on 13-12-2024. It is now 03-02-2025 and I haven't received a confirmation of return nor have I received my refund. Looking at other people's experiences I'm far from the only one, so they must be losing a whole lot of customers with their practices.
I'm trying to stay patient because customer service must be overwhelmed, but it's very hard when they take a week to respond to e-mails, and the only thing they have to say is 'your refund will be processed when we have time'.
It's been almost 8 weeks. Fix it.

I ordered sweatshirt for Christmas but it was way too small for me. After couple of emails I got instructions from customer service how to return my order. I followed the instructions and returned my order on time. After 4 weeks I got message from Klarna (that was my paying method) that my return is declined. No one contacted me from the seller what was the reason for this and even Klarna couldn't help me to find out the details.. Klarna told me to contact the seller but haven't got any answers from them yet.. So reaching the customer service and getting information about your order seems to be really really hard with this shop.

Very bad customer service!!! They are scam!! I returned the items 2 months ago and still no refund.The line is always busy and gets disconnected after a couple of seconds. They answer the emails occasionally and just say wait till it’s processed!!!!
Never buy anything from them!!! 👎👎👎👎

I didn't receive my package and they will not not help me or refund me.
I've been emailing for 8 weeks now and they don't want to help. This was the first and last time I ordered there.

Good luck returning an order!

I purchased a pair of boots which arrived in a fairly reasonable time, but unfortunately the size was wrong. I contacted their support and returned the package, but one month after receiving the return, I am still chasing them for my money, and there is apparently 1-man customer support "team" which replies on best efforts. I would avoid this store by all means!