DefShop Nederland Reviews 

Nice stuff they are selling but the only problem is there is no money refund after you send back the item ,if it is not your size.

Pants arrived with a huge hole in them. I sent them back, I didn't hear anything from the shop. I sent an email and they did not reply. I'm trying now to get any contact but it's gonna be though... Stay away!

I return article because the trouse was too big and i didn't not get back the refund.i wrote them email no response.

They are Liers. And thiefs. After 5 days, my package dissapeard. F×CK DEF SHOP!!!

Hello,i have a very bad experience with Def shop.I want to a retourn my order but for now it looks that is unpossible.Nobody pick up the phones,nobody answer on the emails and i cant make a retourn label from them site.So now im still waiting till someone will contact me.I will not make a order from them.Never ever!!!!!!!!

I did not get my money back after turning the item back a long time ago.
No service a al. Very bad. Telephone contact impossible.

Order number: 35250973

On 05-Jul-2021 returned most of my items using a return label. 25th of July I tried to contact the service task by email
(ref: D-0A9241EE3C-69) with the question when I will get my refund. Until now no response or a refund.

Hello DefShop Support Team
On June 12th i sent a return package containing two 2Y Jens tracksuits in the colours khaki and blue because the size was too small for me.
Do you know what the current status is of my online return and when will I receive the money back?

never had a problem with DEFSHOP until now ... the worst customer service in the world. I called 3 times for a refund for several products, each time I received a reply that the money will be in 3 days. when I wanted to make a call, I was connected to the boot for the 4th time ... and the same in the German customer service as well as in the British one. I couldn't stand it and sent the e-mail exactly 25 identical e-mails with the same content. only after that I got an official reply that the money will be returned to me the next day. I do not recommend this store today

I ordered a very nice cipo & baxx denim pants.
I bought for casual days, wore it 2-3 times for a short time, there were no extreme conditions.
I noticed a sleeve diameter hole in the seat of my pants.
The material of the jeans is defective.
I tried to reach them by email along with a photo, no response for over a week.
I wanted to buy from here in the future, but I leave it out that way.

9-April-2021
Het item is vandaag toch geleverd. en ook heb ik een (welliswaar nietszeggende) reactie van de klantenservice ontvangen over vertraging. Tip: doe dit pro actief voordat je vervelende recensies ontvangt. Product verder prima! Ik zal er nog een keer bestellen en kijken of het beter gaat.

April 9-2021
The item was delivered today anyway. and I also received a (admittedly meaningless) response from customer service about delay. Tip: Do this proactively before you receive annoying reviews. Product otherwise fine! I will order there again and see if it goes better.

Ik denk dat er hier sprake is van oplichting. Artikel 2 weken geleden besteld, is aan gemeld bij Post.nl, maar status is al 10 dagen onveranderd "Pakket is nog niet door PostNL ontvangen of verwerkt" Mail en telefoon blijft onbeantwoord. Waarschijnlijk scam.

I think there is a scam here. Article ordered 2 weeks ago, has been reported to Post.nl, but status has been unchanged for 10 days "Parcel has not yet been received or processed by PostNL" Mail and telephone remain unanswered.

Good quality products (I ordered a number of hats) for competitive prices. Easy check out with Klara and fast shipment and delivery within set delivery times - satisfied

Delivery took a couple of days but definitely worth the wait for that price.

contact at zero level. waiting time over two weeks and the package has still not been picked up by the courier. I do not recommend! last time I shopped there ...

They refuse to send you the return label. I have mailet, called, talked to you, and being lied to that you will give the return label to my mail which they have and spell to me cus Im in their system. But they NEVER mail it. What the f do I do with theese shoes that it to small? Worst Company ever. Will never buy from again and advice everyone to stay away.

Update: finally got my returnlabel but it wasnt easy :)

Very bad customer service, my package was never delivered. After waiting long time for a reply theya sk agaon to confirm the details but due to corona i am not able to print out their official form. I fill in the form electronically, but they refuse to help further. I will never buy from them again and advise people to stay clear of them.

Worst experience ever with an online webshop!!!

I order 8 pieces of clothing for € 200, they send me 5 pieces and totally the wrong clothes, I have send already a handfull mails but after three weeks they don't ever do the effort to answer ...

In the past they were oké,
now I wouldn't recommend this webshop to anyone.

They don't deliver what they advertise l. I made an order on and it all looked good. More than a day later they tell me they don't have the product. Now I can't get the shoes anywhere else because they are sold out. Thanks. I hope Defshop can fix the shoes I ordered because I really need them.

My coat arrived in 5 days. Which is pretty fast. I'm happy with it but... I feel like it's a different coat and colour. I ordered beige but got camel. It looks slightly different than in the pictures but I'm not complaining. It's a really nice coat for the price. Also I don't know what happened but PostNL didn't update me right and it still says it's not there. Even though it did arrive, the track and trace code doesn't work and it's broken, also when it arrived the PostNL sticker was ripped off the package and it said DHL instead for some reason? Though all this is not DefShops fault but I felt like sharing my experience. Thank you DefShop!

ordered 13 items when arrived 1 item was missing i send them 2 emails and 2 days later still no reply