CANCELED ACCOUNT 

Prior to ordering I had a few question and I was very happy with how quick and informative the customer service was. My order arrived quickly, on-time and was shipped discrete, which was important to me. As an added bonus the products that I order were of much better quality than those of which I have ordered from other sites -- You guys rock!

Order placed in the beginning of September, it was paid and the order was in preparation. Then I received an email telling that there was a payment error. But my VISA account shows it is paid.
No answer to my 5 emails asking for further informations !!!
VISA confirmed the payment is done and there is not any problem with the transaction. After posting here, Deplacer answered (at last) asking to pay again because the original payment was a « withholding » (but it isn’t as VISA confirmed). Deplacer then sent another email telling I’ll get refund and the original problem wasn’t the payment but the availability of one product. Refund received today.

Poor global experience. Poor client services unable to communicate and tell the real origin of the problem. Will never order there again.

I was not at all impressed with this company. I placed an order about a year ago now for a toy, they told me that the toy they had wasn't in good condition so they cancelled the order. It has now been about a year and I still have not received my refund and am now getting no response from the company in regards to the missing funds. Seems like a money grab to me. I would have been happy with a store credit, but as they are no longer responding, it seems even that is not possible.

Stay away from this company.

Highly dedicated customer service, taking time to listen and understand customers need. Delivery service is exceptionally speedy and prompt with secured, insured, guaranteed, discrete packaging and quality of products. Only one minor negative comment; I have been waiting for almost three weeks to receive the order

I bought one of their clitoris stimulators, anal speculum and a butt plug, this company had an extremely fast delivery time, amazing costumer service and the toys were in peak condition, I would highly recommend it.
Buying through this website is way better than going to a sex shop, it's very confidential, all their products brand new and in peak conditions. I would buy again from it in the near future and I highly recommend it for any couples ready to try some kinky stuff, my boyfriend loved doing things to me for sure, They were extremely professional as well.

I prefer to go online to order for my personal bedroom needs, but over the years I have had very unpleasant experiences with many online stores available. Most times the product I ordered never arrives even after series of mails to the non-existent customer service to which there is hardly any tangible reply.
Luckily I came across deplacer.com from Google search and so I placed my first order. The customer service is really very active because I got E-mails concerning my order almost every day. Surprisingly like it was all in a dream, the item arrived just the same day as I was expecting professionally concealed in a way that no one can guess what’s in there without unwrapping the package entirely.
As if that was not enough, the quality of the item was just as I read in the product description and even more. This is something I’ve never witnessed before. I will visit deplacer.com for any of my personal bedroom needs and I will recommend to my friends. Keep up the good work deplacer.com.

AVOID THIS SITE
This company's business is to receive your money up front. In my case, they are not even able to provide a delivery time after 8½ months. It seems that they do not intend to deliver the ordered at all.

During the last 4 months, at least six reviewers have experienced something similar to me.

Here is my story
- My order was placed in november 2016 (all items ordered was in stock)
- payment accepted 26 nov. 2016 (An honest webpage does not raise the money before shipment)
- Now end of August 2017 (8½ month) They havn't even been able to provide a delivery time

Bad apologies from from the company:
- Items not in stock
- Wrong deliver address (It was right at the beginning). Didn't see any documentation of the shipment.
- It-problems

In may they promised to return the money (Nothing recieved yet)

After I asked one more time when they will return my money - No answer at all.

Update 26-09-2017
Today it's exactly 10 months since Deplacer took my money. Until now nothing has been delivered, no money has been returned and there is absolutely no response to inquiries anymore.

I am a regular online buyer on different websites and this was my first experience with deplacer.com. I ordered a few intimidate accessories for me and my girlfriend. Through multiple choices, I picked products valued at around 60€. The process behind the order is very simple and follows the routine from most other websites. Since I still live with my parents, I had my doubts over the privacy and discretion about the delivery. To my surprise, the package arrived wrapped very discretely and without any complications. I am satisfied with the overall product and the quality of the customer service and would recommend this service over most alternatives.

My name is William. I placed an order for a "Bukkake Frenzy 3 (DVD)" with de placer, and the item was just exactly as described when it arrived. It was well sealed and packed!
This was my first purchase with the company and I have been pleasantly surprised. However, the reason I'm giving 3 stars rating is that the order took 2 weeks to arrive in the UK. The rest of the order went very well and everything was correct. I would gladly recommend de placer!

I'm glad to read such enthusiastic reviews of replacer.com but I wish I never made the mistake of ordering from them.

I placed an order ( number #512501307) on 01/09/2017 and after seven months I still haven't received anything.
I was told that the order was sent on 03/20/2017 but after weeks of waiting and several mail I was then told that the parcel got back because my address was missing important parts as the street number; the strange thing is that in the order confirmation the address was absolutely correct.
The customer service was never able to give any proof of the shipment and after all this time I began to suspect there wasn't any.
I sent some mails on June to know more about my order but I just received a laconic answer about "a technical problem" that was affecting their customer service, then silence...

Today is 08-07-2017 and my order has not arrived yet!! I have already made a complaint in the service that we have against online sales that were not successfully concluded but I am still waiting for them to tell me something, it is a great lack of respect what they have done to me because I always tried to know what was going on and waited until they sent the order but until Today I'm still waiting and they just do not say anything about the order.

I was recently looking for a new online store for my bedroom needs after having a bad experience with another vendor and I came across this company through a google search. I am very happy that I discovered this store, it has everything you can imagine all in one place! On top of that, the customer service is top notch! I had a question about one of their toys, and they reached out immediately and were beyond helpful. Additionally, the shipping was lightning fast and the packaging was superb--- very discrete! Great quality, great prices, outstanding customer service. I will be recommending this site to everyone!

I am very impressed with this company. I came across it while looking for some toys online, and they lured me in with the original offers and great prices. I contacted customer service because I had a some doubts about some possible purchases, and their responses were very clear, helpful, friendly and prompt. Just what you'd expect from professionals. The products arrived with no problem, and I recommend buying here if you're looking for quality when it comes to your next bedroom toy purchase as well as originality since they have some unique things that are going to give me and my S.O a fun time for sure, and i hope they give you some as well. WELL EARNED 5 STARS!!!

I paid for my order and soon afterwards they stopped replying to my emails. No refund, no tracking number for me to check, no parcel delivered.

HISTORY:
May 9th 2017 - money paid
July 11th 2017 - items still not received
July 12th 2017 - Deplacer immediately commented my review (see below)
September 20th 2017 - still waiting for Deplacer to contact me or reply my messages
September 24th 2017 - seller wrote me again here on TrustPilot that my money will be refunded
September 27th 2017 - money refunded to my credit card, emails not replied

My emails from June 13, 20 and 30 have not been replied. I received twice an automated reply that my emails will be replied soon. Haven't been replied.

Tracking number was not provided. If the parcel was shipped, this would be the first time that a DHL parcel would not be delivered to my address in EU.

I advise you NOT to buy from this seller (deplacer.com) based on my experience with them. They took my money, they don't reply to any emails or messages on their site, there's nothing I can do.

Order placed 11/03/2017

21/03/2017 - advised not in stock and waiting to restock
22/03/2017 - I asked when it would be available
23/03/2017 - We confirm that the new units will arrive during the 2nd week of April.
13/04/2017 - I asked if the item was back in stock
19/04/2017 - I asked for a reply to my previous email
19/04/2017 - They stated not in stock and if not in stock they would cancel my order
01/05/2017 - I ask to cancel my order
14/05/2017 - my order has not been refunded. please refund my order asap.
16/05/2017 - I am advised orders are refunded in 30 days.
16/06/2017 - Order still not refunded, i ask to get refund asap.
25/06/2017 - Still not refunded.

in between all those dates they have not replied unless i have it in my list as stated.

Never ever buy from this company. this is twice now i have been deceived.

Why do they have items on their website if they dont stock them?

SHAME!

24/7/17
Still no refund!

“One of a kind” experience for a skeptic.

I stumbled upon the store while surfing the internet. I was skeptical initially, but I just decided to try them out. I placed a few orders and I’m amazed by their services. From the customer service support to delivery (which was super-fast) and product quality, I'm extremely satisfied. This is my first time with this store, but definitely will not be the last as I won’t stop purchasing! Good product description, affordable price, excellent communication, great product packaging, and a reduced cost of shipping (I bet that’s hard to get these days). I was particularly impressed with an up to date tracking info, so I don’t have to bang my brains out with worries (I have enough of that already).
Thank you!!! Will be back again with friends and folks.

Dave.

Really bad. I placed and paid an order on March 22 and still have not received anything yet!
Several e-mails, silly excuses.

Update 31/12 The paid money was refunded in September!

Deplacer.com is really easy to use, you can have a good old look around without buying anything. The customer service is simply great and every time i have a problem, I just call and my problems get sorted out right away! I have bought from there a couple of times and the paket arrives very quickly and discreetly. Sometimes I didn't even know what was in the box until i opened it haha. My wife and I have been using the products together of course, so we can both assure you that the products are also top notch quality of course. The pricing is also very reasonable and relatively cheap compared to other sites, I had some bad experiences with other sites, but now I will never buy from any body else again!

They didnt sent my item from march 2017. 1st they say that DHL lost it and now i still wiat for a 2nd packed. So if u want wiat for youts order 3month go on.....

I am a seasoned purchaser of goods through the internet. I am based in the UK and have, in the past, run the full gamut of experiences with on-line merchants; good, not-so-good; and downright awful. And, of course, I have my favourite sites. I was initially reluctant to make a purchase through this on-line store, and only did so because it was recommended to me by a friend who had, himself, already bought something from them. I’m very glad I did. I can comfortably state I can place the service I have received from this company among the very best I have done business with. Their customer service desk is extremely well organised, polite and helpful. The item arrived safely at my home, on time, well-packaged, and in perfect condition. I would very happily recommend this company as one that really delivers what they promise, without fanfare and fuss. Nothing less than an excellent rating!