I do not recommend deplacer.com. Never received my order, been waiting for it 8 months now. Contacted customer service several times, first there were kind replies and promises to solve the issue, n... See more
CANCELED ACCOUNT
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See what reviewers are saying
Be careful! This trader is cheating! My order was placed last year in May. It never reached me! When I asked, I was always put off and given incorrect and incomprehensible delivery details. I'm... See more
I frequently purchase lingerie from the online store for my wife and me. While surfing, I came across Deplacer. I liked a couple of corset and nightgown for my wife. I contacted customer support and... See more
Company replied
I recently ordered a dildo off this website for my partner and I must say that the quality has amazed me. Our sex life has definitely improved since this purchase and she said it's amazing. The vibrat... See more
Company replied
Order in progress and never delivered
As many people here, i am experiencing a real bad story here with deplacer.com
My order performed the 30/07 is still in progress : SUBMISSION IN PROGRESS as of their status.
Despite the several messages sent through their contact form, where i was looking for details of any potential issues (availabilities of some items), i only got an answer asking me to detail my postal adress if need be (whereas it was already correctly typed in on my account).
Well after 6 messages without answer, i am really angry. My order around 198€ has not been honoured till yet.
I am asking an immediate refund but it seems to be hopeless...
Un update so far... Deplacer sent me a couple of condoms gracefully to replace my 198€ order. Despite the several messages sent, i till got no answers. They will never refund me nor found a workaround solution.
31/10/2016 update : still no answer from deplacer, no solution, no replacement, no refunding. I am currently contacting a lawyer.
14/11/2016 update : no refunding nor delivery
Please avoid this online sexshop.
A disgusted buyer
August 20, 2016
Unprompted review
Reply from CANCELED ACCOUNT
Dear Olivier,
The deadline for submitting orders is 14 days, and from there account the delivery of the freight. This information can see it on our website in the section "Shipping and Returns".
Your order is partially shipment yesterday, and the rest will be forthcoming, as reported on our shipping terms paciales delivery orders.
You are right in that we have not been very quick to respond to your inquiries, but has because in August we have fewer staff available in the customer service department. It's no excuse, but that was the reason for the delay to your questions.
We hope that in a few days receive part of your purchase.
Sorry for the inconvenience and we are at your disposal.
Best regards,
Customer Service
DEPLACER.COM sounds like TROUBLE !
Hello people,
On 31 July 2016 I’ve made an order to DEPLACER.COM
Point 1 : Any try to pay with credit card failed. (they claimed technical difficulties and they suggested the WIRE TRANSFER solution.
Point 2: Until the payment to complete they responded immediately to any e-mail I sent them.
Point 3: After the payment was completed and a day after, my order status changed to “PREPARATION” BUT NEVER changed ever since!
Point 4: Every try to communicate with them and ask about why my order is still in PREPARATION status after so many days had no success at all. Many e-mails, many tries, NOTHING at all! (“PREPARATION” means NEVER)
Point 5: After a series of ignored support requests to them, I *successfully raised a cancel request to the WIRE PAYMENT made to their bank. I also made a request to them (DEPLACER.COM) to cancel my order and refund my money.
*(you have to contact your bank)
Early this morning I finally received a respond from their Customer Support saying:
"8/10/2016 06:03:58
Your payment was received on 02.08.2016 and your order is in preparation.
Best regards,
XXXXX XXXXXX
Customer Service"
After that I answered him that in the day I expect a respond from DEPLACER.COM that it fully understands my request to cancel my order and return my money.
I will keep you inform and updated as this case is still open...
=================================================
As a reply to DEPLACER.COM
You could avoid all that trouble by simply answering to a simple support e-mail !
You DID NOT !!!
I sent you a second and a third e-mails on different days.
You DID NOT answer those either.
Until you pocketed my money you were available at no time. After that you entered the “silence” mode.
That was NOT a way to treat customers and it was alerting to me.
You did not answer until of today after I started taking actions against you.
I’ve NEVER threaten nor coerced you in any way. If I was then you could see the difference.
Don’t mess threatening and coercion by someone taking measures to protect oneself and others.
At this point I will stand only on your public statement of refunding me my payment. And I expect to send me the details and time frame when this is going to happen because your terms and conditions of “cancelation & refunding” do not seem to exist anywhere on your site.
20 August 2016 UPDATE
===========================================
I would not continue this issue, because I have better thing to do in my life but it seems DEPLACER.COM has it all wrong.
Based on their details given to me through my account on their site and by e-mail:
1. My order was canceled on August 10.
2. My refund placed on August 13 (ticket from their Bank In Spain) after horrible communication and threats that I would filed reports to every consumer agency around the globe, including governmental agencies against cybercrime, like FBI and Interpol.
3. I finally got the refund on August 16 (this was not because of DEPLACER.COM), less 3Euros because they decided that I had to pay half of the expenses of Wire Transfer.
4. But before all that they tried to delay my refund finding childish excuses like my IBAN number was WRONG!
5. Or: They complaint that I have reported positive comments of other users on TrustPilot.
6. Or: “If we refund you, what are you going to do ?”
- LOL. Guys are you SERIOUS ???
All in all:
1. DEPLACER.COM is highly untrustworthy.
2. DO AVOID DEPLACER.COM !!!
August 10, 2016
Unprompted review
Reply from CANCELED ACCOUNT
1 point: You did not pay by card because your card was rejected by the payment system, not for any other reason.
2 point: You could not pay by card and gave the option to pay by bank transfer.
3 poins: After receiving payment on August 2, 2016 spent your order preparation. (Now makes only 5 working days)
4 point: Once your order is in preparation within shipping and we are within that period.
5 point: At his insistence by the arrival of your order we said that your payment is received only 9 days and the delivery of orders within Europe is approximately within 2 weeks, so that your order is within normal deadlines laid down in our delivery conditions.
6 point: We clarify that despite this, You've filled our mailbox sending many messages in minutes, all with the same content. Despite explain what are the conditions of service, he has not done more than threaten and insistently keep filling our mailbox.
7 point: Now you seek annulment of the order. No problem, we are happy to cancel your purchase, as we do not allow ourselves to be coerced or threaten us every 5 minutes when it is you who is violating the terms of service.
8 point: We will cancel your purchase and refund your payment, but must take into account the conditions of cancellation and refund our store. You can respect and abide by our terms or continue slandering our company.
**********************************************************************
Response and closure of your claim
_____________________________
Refunded within 48 hours of the cancellation of your purchase.
We satisfactorily resolved this claim.
Regards,
Customer Service
Company change the owner name and ready!!!
I placed an order with my order #101729 from 06/ 6/2016 since this I wait till today to receive my order. I get only a mail that the comany has changed and nothing more. I Still wait and have placed 4 Support Tickets without any answer.
Auf Deutsch: Der Laden ändert einfach den Namen des Besitzers und liefert die seit 6.6.2016 bestellte Ware nicht aus. Auch eine angefragte Rückerstattung des überwiesenen Betrags oder sonst wurde nie beantwortet. Kein Support - Keine Antwort = Betrugsshop! Also aufpassen!
ADD FOR YOUR ANSWER: Perhaps you can only communicate over this platform? I will back my money and i will not wait longer for my order. So refund my money and good! I will not accept any delivery - i send it back! So confirm pehaps here you can refund and ready! I am very dissapointed after month waiting! M.
ADD Two!
O.K. i will wait the days for refund. But why you need 10 days for an back transfer to IBAN? So what - i wait again and i tell others here i get back the refund or not! If the costums was the reason tell me the tracking number so i can check this - i never get a tracking number from the parcel.
In case you refund soon i will correct this voting after.... we will see....
Add : Ok i send IBAN to deplacer.com. I hope this is good enough... other case tell me the correct adress,,,, thx
O.K. i will wait and when the refund i received i let all poeple know here that the end was good and perhaps i ordered to a wrong time from a wrong place :-)
First Progress:
Today 03 Aug. 2016 i get the refund message from deplacer .com so i wait and rate up if the refund arrive.... cu
Last act: Today the refund arrived my bank account. So the story found a end! I rate up to 3 stars. On this experience i cannot give more, but perhaps i give this company a next chance!?! We will see... but thanks to trustpilot plattform for helping find a sulotion. All my support tickets on deplacer. com support link r still open :-)
Showing 1 - 4 of 4 Open Tickets
Ticket # Create Date Status Subject Department
230098 07/04/2016 Open Info about my order! pls Support
255565 07/04/2016 Open Info about my order! pls Support
771282 07/12/2016 Open Please refund my order now! Support
117723 07/28/2016 Open Last try to contact Support
good luck for better support!!!
July 28, 2016
Unprompted review
Reply from CANCELED ACCOUNT
Dear Markus,
We responded to all inquiries, but for some problem with your email address has not received any messages. We respond from here for safety.
Your request returned the customs of the Canary Islands because it was not picked up within the prescribed periods. We have received the returned only 4 days package.
We will make a new shipment at no charge, but please note the delivery to the Canary Islands which is 2 to 3 weeks due to customs tax system of the islands.
Le clarify that our address is in Luxembourg and our store in Berlin, Germany, from where all orders.
Any doubt still available.
Best regards,
Customer Service
***************************************************************
You must understand that your order was not delivered due to the customs of the Canary Islands. We send your order on time, but the customs it back.
Do not worry, we have processed a full refund of your purchase and receive it at your bank over the next 10 business days.
Best regards,
Customer Service
***************************************************************
10 days is the maximum term management department to make the repayment.
Please send us your IBAN by email or through the contact form Store to make the refund.
Best regards,
Customer Service
***************************************************************
We receive bank data correctly.
Best regards,
Customer Service
***************************************************************
In a few days you will have a refund. Sorry for the inconvenience.
Have a nice weekend!
Best regards,
Customer Service
***************************************************************
We are pleased that this situation has been resolved.
We hope that in the future again trust us.
Best wishes,
Customer Service
***************************************************************
satisfied but can improve
I was sent a different product by mistake but then resolved. I already made 2 orders and agree. I thank you gifts sent and the next time I ask more quickly.
July 4, 2016
Unprompted review
Reply from CANCELED ACCOUNT
Good morning Rudolf,
Thanks for your comments!
Have a nice day.
Best regards,
Robert
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