Dignity FuneralsReviews 

3,571
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and compassionate approach, making the planning process much easier and less stressful. Many people highlight the exceptional service received, noting that everything was clearly explained and tailored to their needs, often exceeding expectations. The user experience is frequently described as easy and straightforward, with reviewers feeling comfortable and unpressured throughout the arrangements. However, some customers also noted issues with the company's system and pricing, citing a lack of clarity on costs and unexpected price increases. A few other people also felt that the customer follow-up was lacking and that the company's procedures could be rigid, leading to a less personal experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as superb, very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process easy and feeling... See more

Price

Reviewers mention positive feedback about price, with some finding the price competitive and the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team are amazing, Terri has been a god send with helping arrange the whole thing and putting our minds at ease for everything, Sarah was absolutely amazing talking us through the whole pr... See more

Rated 5 out of 5 stars

I found planning my funeral with Dignity very easy and was made to feel comfortable doing it. There were things I wanted to leave for family to decide and wasn't pressured into doing what I didn't wan... See more

Rated 5 out of 5 stars

Rachel Wheeler of Woodman Funeral Directors. Was very helpful and spent time explaining and going through every aspect of helping us choose our Funeral plan. And double checking we were happy with our... See more

Rated 5 out of 5 stars

I phoned and Angela said she could meet with me straight away, I called in 15 mins later and Angela made me feel so comfortable. We filled in the forms which she took great time in explaining and choi... See more


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,571)

1,750 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi David Holland funeral director was…

Hi David Holland funeral director was very polite and helpful sorted everything out for me went through everything from start to finished David was a good person cannot fault any of his work and I'm pleased that everything went well I would recommend David Holland to anyone who needs a funeral sorting out

May 8, 2026
Rated 5 out of 5 stars

I was arranging my funeral plan and

I was arranging my funeral plan and both Scott and Anne were very helpful and professional. Explaining everything In detail which made the process simple. I would definitely recommend them to my friends.

May 8, 2026
Rated 5 out of 5 stars

Excellent Service

Very friendly and welcoming explained everything very thoroughly Scott and Anne were very professional and guided us through very efficiently. Would definitely recomend to anyone..

May 8, 2026
Rated 5 out of 5 stars

I spoke with your staff and they…

I spoke with your staff and they explained the process of closing one plan and opening another. It was all done very smoothly and quickly. My only concern is how much it costs to change the paperwork and simple details.

April 21, 2026
Rated 5 out of 5 stars

Planning our funerals

The gentleman sorting the arrangements for both my wife and my self was ve4y polite frienfly and helpful. He went through all the options and explained everything very thouroughly.

May 5, 2026
Rated 5 out of 5 stars

Planning my Funeral.

Having a wonderful person Mrs Samantha Slater who is my daughter put all my fears of putting together a plan for when the time comes. I have put it off so many times and to have my other daughter in attendance with us and being able to have a laugh and plan together my Funeral was amazing. Having some one who cares about her work and knowing how to talk through the plans simply making the process easier then I thought was wonderful. Thank you to her for settling us and making it an enjoyable experience.

May 4, 2026
Rated 5 out of 5 stars

Words really cannot express how amazing…

Words really cannot express how amazing the team were at Henry Naylor's, Driffield. From initial contact to when we went to collect my mums ashes they were so kind, considerate and compassionate the whole way through. During what has been the worst time of my life, it was made a little more bearable knowing my beloved mum was being treated with such respect and dignity. When we went to see her in the chapel of rest she looked so well taken care of and peaceful and having the unlimited time to spend with her was invaluable to me. The whole team are incredible human beings for the job they do but Lucy especially who sat with me and compassionately went through the plans and displayed such a calming, delicate approach throughout which can't be taught and I knew we could 100% rely on her every step of the way. Her demeanour made the whole process slightly more bearable and I will be forever grateful for that.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional friendly service.

Although, I will not be seeing when I am gone, the treatment and respect I receives, tells me that in time of grief my love ones will receive love , respect and care in time of greaf.

April 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look