Dignity Funerals Reviews 3,555

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making difficult situations easier to navigate. The service provided is frequently described as excellent, with many appreciating the thorough explanations and compassionate support offered throughout the process. Reviewers also highlight the exceptional customer service, noting the ease of arranging plans and the overall positive user experience, often exceeding expectations. Many found the pricing competitive and the options clear, contributing to their satisfaction. However, some customers expressed dissatisfaction with the company's system, citing issues with price changes and administrative processes. A few also reported difficult experiences during services and concerns about the company's handling of sensitive situations and perceived upselling tactics.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Reviewers express significant dissatisfaction with pricing, citing high charges and an uncomfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Hutesons in Barton-upon-Humber to set up a funeral plan. The staff there were all really helpful and friendly but especially Caleah who was the one helping me set up my plan. She was ver... See more

Rated 5 out of 5 stars

It was just a really positive experience. I've dealt with Preston Ireland Bowker before so I know how professional they are. Alex was super to deal with and I came away knowing that I had things sorte... See more

Rated 5 out of 5 stars

The service was excellent. Everything was explained to me, and they fulfilled all the wishes I had. They were very caring and put me at ease. I can't praise enough the service I had and would like t... See more

Rated 5 out of 5 stars

Teresa was great and made a difficult meeting with my mother easier to deal with. It is a strange situation to plan a funeral whilst the person is still alive! I can see the benefit, but that does not... See more


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,555)

1,730 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend SABates &Son…

I would highly recommend SABates &Son to anybody.
At the worst time of our lives saying goodbye to our Mum
Karen and Carol were both exceptionally caring, helpful, compassionate, kind and communication was second to none. Thank you both so much.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Hi David Holland funeral director was…

Hi David Holland funeral director was very polite and helpful sorted everything out for me went through everything from start to finished David was a good person cannot fault any of his work and I'm pleased that everything went well I would recommend David Holland to anyone who needs a funeral sorting out

May 8, 2026
Rated 5 out of 5 stars

I was arranging my funeral plan and

I was arranging my funeral plan and both Scott and Anne were very helpful and professional. Explaining everything In detail which made the process simple. I would definitely recommend them to my friends.

May 8, 2026
Rated 5 out of 5 stars

Excellent Service

Very friendly and welcoming explained everything very thoroughly Scott and Anne were very professional and guided us through very efficiently. Would definitely recomend to anyone..

May 8, 2026
Rated 5 out of 5 stars

I spoke with your staff and they…

I spoke with your staff and they explained the process of closing one plan and opening another. It was all done very smoothly and quickly. My only concern is how much it costs to change the paperwork and simple details.

April 21, 2026
Rated 5 out of 5 stars

Planning our funerals

The gentleman sorting the arrangements for both my wife and my self was ve4y polite frienfly and helpful. He went through all the options and explained everything very thouroughly.

May 5, 2026
Rated 5 out of 5 stars

Planning my Funeral.

Having a wonderful person Mrs Samantha Slater who is my daughter put all my fears of putting together a plan for when the time comes. I have put it off so many times and to have my other daughter in attendance with us and being able to have a laugh and plan together my Funeral was amazing. Having some one who cares about her work and knowing how to talk through the plans simply making the process easier then I thought was wonderful. Thank you to her for settling us and making it an enjoyable experience.

May 4, 2026
Rated 5 out of 5 stars

Words really cannot express how amazing…

Words really cannot express how amazing the team were at Henry Naylor's, Driffield. From initial contact to when we went to collect my mums ashes they were so kind, considerate and compassionate the whole way through. During what has been the worst time of my life, it was made a little more bearable knowing my beloved mum was being treated with such respect and dignity. When we went to see her in the chapel of rest she looked so well taken care of and peaceful and having the unlimited time to spend with her was invaluable to me. The whole team are incredible human beings for the job they do but Lucy especially who sat with me and compassionately went through the plans and displayed such a calming, delicate approach throughout which can't be taught and I knew we could 100% rely on her every step of the way. Her demeanour made the whole process slightly more bearable and I will be forever grateful for that.

April 16, 2026
Unprompted review

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