Dignity Funerals Reviews 3,551

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making difficult situations easier to navigate. The service provided is frequently described as excellent, with many appreciating the thorough explanations and compassionate support offered throughout the process. Reviewers also highlight the exceptional customer service, noting the ease of arranging plans and the overall positive user experience, often exceeding expectations. Many found the pricing competitive and the options clear, contributing to their satisfaction. However, some customers expressed dissatisfaction with the company's system, citing issues with price changes and administrative processes. A few also reported difficult experiences during services and concerns about the company's handling of sensitive situations and perceived upselling tactics.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Reviewers express significant dissatisfaction with pricing, citing high charges and an uncomfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Hutesons in Barton-upon-Humber to set up a funeral plan. The staff there were all really helpful and friendly but especially Caleah who was the one helping me set up my plan. She was ver... See more

Rated 5 out of 5 stars

It was just a really positive experience. I've dealt with Preston Ireland Bowker before so I know how professional they are. Alex was super to deal with and I came away knowing that I had things sorte... See more

Rated 5 out of 5 stars

The service was excellent. Everything was explained to me, and they fulfilled all the wishes I had. They were very caring and put me at ease. I can't praise enough the service I had and would like t... See more

Rated 5 out of 5 stars

Teresa was great and made a difficult meeting with my mother easier to deal with. It is a strange situation to plan a funeral whilst the person is still alive! I can see the benefit, but that does not... See more


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

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4.8

All reviews

(3,551)

1,730 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Very thorough from start to finish. Went through everything. Spoke about other things which made it nice as it is not nice to plan these things

May 13, 2026
Rated 1 out of 5 stars

Just ask Leslie at your loose branch…

Just ask Leslie at your loose branch all the problems l had it should had been so simple but no way was it

May 11, 2026
Dignity Funerals logo

Reply from Dignity Funerals

Dear Mr. Kemp,

I'm sorry to hear you were dissatisfied with the service you received from our branch.

If you would like to discuss these issues further and give us some more details, we would be more than happy for you to contact us on 0800 783 7171

Kind regards,
Jade

Rated 4 out of 5 stars

The girl was so nice and friendly

The girl was so nice and friendly, it's not an easy thing to do but she made you so comfortable and she is so easy to talk to not pushing you in to spending and we are getting what we asked for. will recommend my family and friends

May 5, 2026
Rated 5 out of 5 stars

Kind and compassionate service throughout

From the moment I contacted Pymms following my mother’s passing to collecting my mother’s ashes I could not have been more supported. The staff made the process of arranging the funeral as easy as possible during the most difficult of times, making sure everything was catered for from the basics to the finishing touches. Nothing felt rushed or too much trouble. I would not entrust my loved ones to anyone else on their passing other than Pymms at Maidenhead. The whole team was amazing, especially Pauline.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From the start the staff at Relphs did their upmost to help and were very professional and took great care of my loved one. I cannot recommend them highly enough.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend SABates &Son…

I would highly recommend SABates &Son to anybody.
At the worst time of our lives saying goodbye to our Mum
Karen and Carol were both exceptionally caring, helpful, compassionate, kind and communication was second to none. Thank you both so much.

April 22, 2026
Unprompted review

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