Dignity Funerals Reviews 3,551

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making difficult situations easier to navigate. The service provided is frequently described as excellent, with many appreciating the thorough explanations and compassionate support offered throughout the process. Reviewers also highlight the exceptional customer service, noting the ease of arranging plans and the overall positive user experience, often exceeding expectations. Many found the pricing competitive and the options clear, contributing to their satisfaction. However, some customers expressed dissatisfaction with the company's system, citing issues with price changes and administrative processes. A few also reported difficult experiences during services and concerns about the company's handling of sensitive situations and perceived upselling tactics.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Reviewers express significant dissatisfaction with pricing, citing high charges and an uncomfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Hutesons in Barton-upon-Humber to set up a funeral plan. The staff there were all really helpful and friendly but especially Caleah who was the one helping me set up my plan. She was ver... See more

Rated 5 out of 5 stars

It was just a really positive experience. I've dealt with Preston Ireland Bowker before so I know how professional they are. Alex was super to deal with and I came away knowing that I had things sorte... See more

Rated 5 out of 5 stars

The service was excellent. Everything was explained to me, and they fulfilled all the wishes I had. They were very caring and put me at ease. I can't praise enough the service I had and would like t... See more

Rated 5 out of 5 stars

Teresa was great and made a difficult meeting with my mother easier to deal with. It is a strange situation to plan a funeral whilst the person is still alive! I can see the benefit, but that does not... See more


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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4.8

All reviews

(3,551)

1,730 reviews in the last 12 months

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Rated 5 out of 5 stars

B. Bernards, Scarborough

The staff at B Bernards Scarborough have been absolutely amazing. Hopefully all your FD's work to the same standard! They have been approachable, compassionate & professional throughout - when they arranged my step-dad's cremation in February & when planning mum's. I would highly recommend them. Thank You.

May 18, 2026
Rated 5 out of 5 stars

Stressfree service.

I was extremely happy with the service I received when I asked for an alternative to my original plan. The staff were thorough and helpful in their efforts to accomodate my wishes

May 8, 2026
Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and willing to do anything to help, prepared to wait if needing more thinking time.

May 15, 2026
Rated 1 out of 5 stars

As I mentioned at beginning of survey 1…

As I mentioned at beginning of survey 1 day over paying the remainder of funeral expenses knowing we were awaiting a payment and letter from DWP they get Sheriff officers phoning us very stressful and adding to our grief totally unbelievable.I have called the office in Musselburgh to ask for a complaints form still waiting

April 20, 2026
Unprompted review
Dignity Funerals logo

Reply from Dignity Funerals

Dear Stuart,

Thank you for your feedback.

I am sorry that you were not satisfied with the treatment you received and that you have yet to receive a complaint form.

If you would like to discuss these issues with our complaint resolution team, we are available to speak with you on 0800 783 7171. Please feel free to give us a call so we can discuss these issues in more detail, and hopefully find a suitable resolution.

Kind regards,
Jade

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