Dignity Funerals Reviews 3,551

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making difficult situations easier to navigate. The service provided is frequently described as excellent, with many appreciating the thorough explanations and compassionate support offered throughout the process. Reviewers also highlight the exceptional customer service, noting the ease of arranging plans and the overall positive user experience, often exceeding expectations. Many found the pricing competitive and the options clear, contributing to their satisfaction. However, some customers expressed dissatisfaction with the company's system, citing issues with price changes and administrative processes. A few also reported difficult experiences during services and concerns about the company's handling of sensitive situations and perceived upselling tactics.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Reviewers express significant dissatisfaction with pricing, citing high charges and an uncomfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Hutesons in Barton-upon-Humber to set up a funeral plan. The staff there were all really helpful and friendly but especially Caleah who was the one helping me set up my plan. She was ver... See more

Rated 5 out of 5 stars

It was just a really positive experience. I've dealt with Preston Ireland Bowker before so I know how professional they are. Alex was super to deal with and I came away knowing that I had things sorte... See more

Rated 5 out of 5 stars

The service was excellent. Everything was explained to me, and they fulfilled all the wishes I had. They were very caring and put me at ease. I can't praise enough the service I had and would like t... See more

Rated 5 out of 5 stars

Teresa was great and made a difficult meeting with my mother easier to deal with. It is a strange situation to plan a funeral whilst the person is still alive! I can see the benefit, but that does not... See more


Company details

  1. Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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4.8

All reviews

(3,551)

1,730 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service throughout

Ely Funeral Service dealt with my brother’s funeral and their staff and service are exceptional.
Gemma really helped me to get through this sad time
and Celebrant Annie was so patient and helpful

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Quality experience.

Very good and easy experience with Jo. Very knowledgeable and experienced and she explained everything clearly and answered any questions. A pleasure to deal with.

May 22, 2026
Rated 5 out of 5 stars

A difficult process made easy

Teresa was great and made a difficult meeting with my mother easier to deal with. It is a strange situation to plan a funeral whilst the person is still alive! I can see the benefit, but that does not make the process any easier. Teresa was very thorough, and my mother felt much better knowing that when she passes away, most of the admin has been taken care of.

May 14, 2026
Rated 5 out of 5 stars

The customer service gentleman was very…

The customer service gentleman was very helpful and gives all the best help in finding the right policy to take out and how much it would cost to pay monthly. So I thank him for all the help and for making me feel comfortable with the policy

May 22, 2026
Rated 5 out of 5 stars

Mandy was friendly, exceptional care given

Mandy was friendly, empathetic and explained every aspect of the funeral plan clearly and in a manner that was understood and very helpful. Planning ahead for a funeral can be stressful and overwhelming but Mandy made myself and daughter feel at ease and reassured us all the way through decision-making, we made the correct choice with Dignity Funerals.

May 22, 2026
Rated 5 out of 5 stars

Without a doubt PB Wright (Greenock) are the very BEST

Without a doubt PB Wright (Greenock) Dignity were amazing, in particular Kenneth, but with support from his team managed the most incredible funeral for my great Aunt; Horses, carriage, convoy of limo’s, meadow flowers & garland, natural weaved basket casket, a wish for an afternoon service where bright colours should be worn and the list was endless !!

the were very professional, kindhearted & considerate to our emotions, listened intently, delivered everything with ease and of course with dignity throughout.

Can't thank Kenneth enough - he is a star (five stars!), his team are the best !

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Flexible options with local care

Clear options to meet any needs and flexibility to add additional elements at the time of an arranging a funeral.

Easy to arrange with local undertakers who listened to our needs and gave input on the options we had but with no pressure at any point.

May 21, 2026
Rated 5 out of 5 stars

Caring & friendly

E H Crouch Baldock

We would like to thank Laura & Nick, at the Baldock office, for walking us through every step of the process from beginning to end of our Dad's recent funeral.

This was all done throughly, with the utmost dignity and respect.

Any request was dealt with. Nothing was too much much trouble.

Their professionalism allowed us to go through this difficult time with confidence and reassurance.

We made the right decision on choosing
E H Crouch Funeral Directors.

Thank you once again, to everyone for your care and friendliness.

Lisa & Angela Tansley

May 23, 2026
Unprompted review

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