Dignity Funerals Reviews 3,548

H&H huteson's
Showed outstanding professionalism empathy dignity at such an emotional time in my life.
They went above and beyond to ensure this day was a very fitting final journey for my husband.

Hamilton and Marshall staff are the most professional, compassionate and attend to every detail
Nothing was too much trouble and they checked in with us regularly throughout. Top Class experience.

Review for Hunt's in Bath.
Clare is immensely skilled at her job. She is warm, friendly, efficient, always professional - and has a great sense of humour! She was able to answer all our questions and provided total reassurance about the process and how the day of the funeral would go ahead.
Thank you Clare, and Hunt's, for providing a brilliant service at a very difficult time. Thoroughly recommended.

All staff at Brigg branch were excellent , nothing is to much trouble ,always there to ask questions if needed , big shout out to Clare on reception she is one of a kind!

I am expecting all levels of staff at DIGNITY and CMG and TrustPilot to read this being that the CEO at Dignity Plc is also a Board Member of TrustPilot.
My family and I witnessed and remain subjected to a catastrophic revelation worthy of contacting The Ministry of Justice . Such was the traumatic experience at my mother's funeral on 11/12/2025 it wrecked the day (where up to the end of the service it went well).
Due to DignityCMG's neglect, it revealed serious errors and sheer incompetence: the outcomes of which revealed significant failures of an unmanaged system & staff member at Beckenham crematorium plunging my family and I into the traumas it suffered - not for one incident on the day but also a second: exposing a rawness of flaws paralleled by information at the same time which intensified the distress by the shameless, absolutely disgraceful & disrespectful prowess of the person who initiated the whole disaster.
Given the horrific situation, I am now so relieved (take note) that an important chronological series of photos of mum's memorial garden development, along with the handwritten (!) receipt as proof of purchase for the 'pre-need' build were taken in 2022.
Six months on, I am still waiting for a written apology by DignityCMG to admit its liability, ownership, data mis-handling , accountability, mis-management and violations which it has perpetually failed to do ; having merely apologised for the 'experiences' 'upset' and 'distress' the family and I are enduring.
The company's self-absorbed, feeble efforts to appear benevolent are ribboned within its supercilious demeanour by veiling multiple deflections, escapist convolutions and evasions of responsibility.
What happened will never be forgotten by my family and I .
That I originally declined to keep mum's pre-paid Dignity Funeral Plan purchased in 2022, after being notified that the local Dignity Funerals branch was closing down, I requested and received a full refund - certainly one of the best decisions I have ever made.
How corporate funeral directors handle and store the deceased when they are busy is awful. I sourced info purely by probing questions to several other funeral directors in the area in order to use an established, respected funeral plan provider & it worked - most definitely the right thing to do.
It is also that DignityCMG staff are paid commission (!) on all purchases made by the public at their Crematoria & Cemeteries which I find to be a most callous and unfortunate ethos.
There have been several upper management changes within the company since January 2026 - some locally. DignityCMG's Managing Director has also recently left his position within approximately one year of being appointed.
Something has to drastically change for DignityCMG to prevent the company applying its avarice, incompetence and dismissiveness towards vulnerable customers who are unwittingly quite the prey for the company. A halt to its inept operations & puppeteering stance it has to the public with its 'Dracula-esque' thirst for cash via grossly-excessive charges & uncomfortable, upselling approach is in need of urgent address.
DignityCMG's tactics are abuse of public trust: taking them for granted at such deeply sad and sensitive times in their lives.
I have no real interest in any reply from Dignity's Complaints department to this very genuine and honest review as it is already aware of my feelings regarding how DignityCMG paraded its failures , leaving life-long scars since the 11/12/25 - it could have happened to anyone.
I hope in the future that a new, genuine, rival company with a true conscience totally swallows DignityCMG and creates an institution that will provide the public with opinions of high esteem.
Interestingly, I once read a professional business journal article about businesses being enabled and encouraged to 'overcome poor online reviews by flooding them with good ones'...!
....Where are companies conveniently creating & summoning them from I wonder?
It is now the case that the CMA has been given reason to focus a formal and concerning spotlight on DignityCMG's and TrustPilot's (plus other companies') multiple five star reviews of alleged and highly questionable origin.
* Having just read the reply from Jade at Dignity....
The shocking error that happened at my mother's funeral was CAUSED by DignityCMG which operates Beckenham Crematorium and Cemetary - it did not just merely 'contribute' to it; yet again typifying DignityCMG 'playing down' its role in a distinctly deflective way - only serving to underline DignityCMG's own unenviable attitude.
DignityCMG has NOT LEARNED from the experience my family had on 11th December 2025 - it is very aware of exactly what I am referring to!

At a time when it is nost needed, Hollands acted at all times with compassion and care - meanwhile respecting our loved one at all times.
They spared no effort in helping us as a family to deal with all the funeral arrangements, and were extrenmely supportive.

Very welcoming on the outset. Everything explained concisely and compassionately.
Thank you
Julie

Staff where terrific and explained everything

I would like to thank and praise Jonathan Harvey
( Dignity Funerals) Anniesland ,Glasgow for their over and above customer care and service from first contact right through until and after my Mums service.
The compassion,dignity,understand,care ,attention to detail ,professionalism from Skye and all the Team at JH Anniesland was outstanding.The personal touch from Skye and all the Team gave myself and my brother peace of mind knowing we had chosen the correct experts to support us giving Mum a wonderful Celebration of Life Service as we all joined Mum on her final journey.I cannot praise JH Highly enough.

I attended the Hindley Branch of Dignity with my Mother-in-law on 11.05.26 and had a meeting with Nicky. She was fine and, at the end of the meeting quoted a price of £3,938 for Mildred's Funeral Plan. I asked how long the price would remain constant, as Mildred has three children who would have to be consulted. Nicky said that the price would probably remain the same for some time, as the prices had only increased in April. I said that we would consult Mildred's children and would probably be back within a week or two to confirm, sign the documentation and pay for the plan.

An appointment was made for 19.05.26 to conclude the arrangements. When we came to pay, Nicky said that the cost was now £4,238. I challenged this amount and reminded her of our earlier conversation on 11.05.26. She said that the price of £3,938 was available if Mildred wanted a dark coffin, but if she wanted a light coloured coffin, the price had increased by £300. Mildred's initial and expressed opinion was for a light coloured coffin.

Mildred has found the whole notion of arranging her own funeral distressing, as I'm sure that you can appreciate. This turn of events added to her distress. To her credit, Nicky offered to speak to her line manager, Russell, to ask if the original agreement could be adhered to and left the room. She returned a few minutes later, to say that Russell would not agree to the initial agreement and the price had increased by £300 for a light coloured coffin.

Mildred became more upset at this point and I was very disappointed with the outcome. Had it not been for the distress of putting Mildred through the same process again, we would have left the premises then and sought an alternative provider. So, we paid the price of the original quote and left, both very disgruntled.

I must be clear that this criticism is not levelled at Nicky, who we found to have a pleasant manner throughout and courteous. However, I must conclude that I found the behaviour of the company in this matter to be unprofessional and lacking in dignity, which is, of course, the name of your business.

If I am asked by anyone about the service we received, I will give a factual account of our experience.

Was able to relax from start to finish with lovely staff who explained each step in professional but kindly style.

The staff I mainly dealt with at T&R O’Brien Muirhead were, Michael, Joe & Lauren. They were very compassionate, supportive and kind. From the collection of my mum to the day of her funeral. Nothing seemed to be too much trouble for them. Michael and Joe were especially supportive to me in helping me view my mum’s body and walking me down the aisle on the day of my mum’s funeral. They made two of my hardest days a little easier. They are a credit to T&R O’Brien. I will always be grateful for their support & kindness. Not just to me, but to the rest of my family.

Ginns and Gutteridge funeral directors are an outstanding business with valuable people like Sara who has a wonderful expertise regarding funeral arrangements and people’s needs at such a difficult time . Also Alison who again was great on the day . Not forgetting the follow up staff who go above and beyond for the customers . All in all , these people put the Dignity in Dignity .

Advisor who I spoke to make it easy for me to understand their policy was dealt in a very professional manner.

From day one everything went smoothly the lady at goods funeral directors was very efficient and explained the plan first class 👏

Well impressed with this company very helpful and knowledgeable a big thank you to Michelle who went through everything with me.

Ely Funeral Service dealt with my brother’s funeral and their staff and service are exceptional.
Gemma really helped me to get through this sad time
and Celebrant Annie was so patient and helpful

Caring considerate and very helpful staff. Took time to listen to what we wanted

Very good and easy experience with Jo. Very knowledgeable and experienced and she explained everything clearly and answered any questions. A pleasure to deal with.