Discount Mobility Reviews 

119
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rachel was really great helping me sort out a powerchair for my dad. her communication was great, she kept me updated at every stage. She expedited the delivery as we needed the chair in a hurry.

Rated 5 out of 5 stars

No reservations. Both excellent design and quality and just what I needed. Delivery received three day from order and would recommend the company for product and service. The Tri-Walker is sligh... See more

Rated 5 out of 5 stars

We had researched various mobility scooters for my husband & the Rascal Veo Sport fitted the bill for us. Discount mobility were far less expensive than anyone else so we took a chance & ordered. The... See more

Rated 5 out of 5 stars

Straight forward product advice and easy ordering. Telephone call to arrange a delivery which was completed within 2 days of ordering. Delivered, assembled, assist with dismantling and moving (not rem... See more

Company details

  1. Mobility Equipment Supplier

About Discount Mobility

Written by the company

Discount Mobility offers a variety of Discounted Mobility products and solutions to help people be active and mobile and in many cases, much more independent. All Our Mobility Products are Brand New With Big Discounts From The Normal High Street RRP. View: *Mobility Scooters *Electric Wheelchairs If you cannot Find the Mobility Product On Our Mobility Website, Drop us an email at info@discount-mobility.co.uk And We Will Source the Mobility Product and Offer You The Lowest Online Prices

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(119)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wheelchair

Delivered on time and efficiently small damage to seat pad but rectified without much trouble .pleased with purchase

March 1, 2017
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear George.

Thank you for placing the order with Discount Mobility and please let us know if you experience any other issues with the seat pad on your wheelchair.

Kind Regards.

Christopher

Rated 3 out of 5 stars

Poor customer service

I ordered a wheelchair and before I ordered I asked what the delivery time would be as I wanted a wider chair which they knew about before I placed my order and I was told it would take 3 to5 days for delivery, so I placed my order it took over 2 weeks after many phone calls if you could get hold of anybody I was told at this point it was a special order which I was not told at the time of order it is a great wheelchair not I will not be dealing with this company again

March 1, 2017
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear Mrs Atkinson.

I am extremely sorry that you experienced a delay in your order being delivered. We take all comments on board from our customers to ensure the situation can be rectified.

Although your wheelchair is a very popular model and in high demand, our head office had to place it on special order with the manufacturer who would have normally shipped it out to you within 3 to 5 working days.
We are now looking into why you were let down to ensure this will not happen again and to improve our service in the future.

I would like to take this opportunity in thanking you for placing the order with Discount Mobility.

Kind Regards
Christopher.

Rated 5 out of 5 stars

Superb service

Great service the scooter I have is superb ideal for shops, and getting in and out of car. thank you again

March 1, 2017
Unprompted review
Rated 5 out of 5 stars

Drive Ultrallight AluminumTri-Walker and Drive R6 Lightweight Rollator

No reservations. Both excellent design and quality and just what I needed.
Delivery received three day from order and would recommend the company for product and service.
The Tri-Walker is slightly narrower in width than the Rollator and is more ideal in the home.
The Tri-Walker is preferred when shopping.
Both can be folded for storage and transportable by car.
Great buy.
Mrs J M Langridge

February 1, 2017
Unprompted review
Rated 5 out of 5 stars

delivery

Delivery company didn't even attempt to deliver to me and why returned it and discount mobility were very apologetic

January 31, 2017
Unprompted review
Rated 2 out of 5 stars

Not as described

I'm disappointed to say I thought I was getting a good deal. Unfortunately despite the ad referring to a basket & a lockable box behind the seat neither were provided. I'm somewhat surprised because a previous review says the basket was not very good quality. That said I relied on the ad, as we all do, when distant buying.
The scooter arrived with one key and no insurance. It took two calls to get the key in the post.
Initially staff appeared helpful however after placing the order things changed. I had to call twice to establish payment had been received so that a delivery date could be provided as well as calls for keys and calls regarding the faults.
The mobility scooter is lovely however the seat is clearly positioned on an angle, yes i know its a minor problem but I was quoted £80 to correct it (its a month old & arrived like this - its still under warranty).The unit has an electrical short. I wasnt allowed to talk to an engineer (don't know if they actually have them.)
I love my scooter but I'm very disappointed with the service and the false advertising information.
IF I received what was advertised I'd have given 4 stars.

January 18, 2017
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear Mr Bawden

I am sorry to hear that you feel disappointed with the after service you received from Discount Mobility.
Our aim is to give 100% satisfaction to all our customers and would like to take this opportunity to put your trust back into Discount Mobility.

To keep our prices the lowest online, we generate all our paperwork and invoices electronically online, but at times due to the high volume of sales invoices we email out it is sometimes directed to Junk mail folders.

I have spoken to the after sales team and they have explained to me that the original order was for “Glossy Black” and they changed this on your request to “Graphite Grey” and offered you Free Engineered Delivery at our own cost.

After receiving a phone call about the spare key being missing, we posted this to you and explained that the insurance documentation would come direct from the insurer “MBATES” at the end of December 2016.

If you can send in a photo of the fault on your seat we can then pass this onto the manufacturer to check. This would be a quicker and cheaper solution to resolve the issue, and if a fault is found our engineers can fix this for you. If you could also provide us with details on the electrical fault you have we can resolve this at the same time for you.
Can you clarify if you received a basket with your scooter and if not we will send one out to you. Our email address is online.enquiries@discount-mobility.co.uk


Kind Regards.
Simon Ward.
Discount Mobility.

Rated 3 out of 5 stars

Delivery,

it did not take 5 days as stated - it actually took 5 weeks,

January 18, 2017
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear Mr Oakey.

Thank You for leaving a review for your recent purchase.
We note that your order was placed on the 10-Dec-2016 04:48 pm and the delivery date was made on the 05-Jan-2017. This delay was due to our suppliers being out of stock and then closing for 2 weeks over the Christmas period.
Please accept our apologies on the late arrival of your Excel XL -50 Combination Rollator and hope that this did not cause you any distress, and look forward to seeing you return as a valued customer.

Kind Regards.

Simon Ward
www.discount-mobility.co.uk

Rated 5 out of 5 stars

Really good value and service

I found Discount Mobility to be really helpful and having checked prices everywhere were the cheapest in the UK for our mobility scooter. Delivery was quick and they set up our scooter and were highly informative. Could recommend more

April 20, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look