Dolce Gusto Reviews 

The usual ripoff and Nestle naturally. I changed from Nespresso to Dolce Gusto because the coffee was good enough for me and a lot cheaper. Since then they do not have the coffee I like. The coffees are generally much higher intensity which doesn't suit me. They've introduced new coffees but surprise surprise you get 25% less capsules for the same money. My machine will hit the bin and I'll be going back to Nespresso which is still the same price. They also have lots of different flavours and intensitys.

This company does not deserve even a 1 star rating. I have a received an unreasonable response regarding a coffee pod which exploded in my kitchen, causing extensive damage to my blind, walls, ceiling and cabinets. Fortunately I could clean the cabinets at no cost but I’ve had to buy paint for the walls, but can’t afford to replace the blind. I emailed the company and sent several photos of the damage it caused including batch number date etc. I have now received an email from the company today. Please see below:
Reference Number: 26279923 14/5/2020
Hello Nicola

Thank you for your most recent email, the content of which
has been noted.

Without the return of the capsules, we are unable to
investigate this matter or comment further.

If you can send the capsules back to us, this will enable us to investigate. Consumer Engagement Services, Nestlé UK Ltd, PO Box 207, YORK YO91 1XY

Please quote the reference number at the head of this email in all correspondence.

We look forward to hearing from you.

Thanks again,

Lynne Chaplin
Consumer Engagement Services.

After the explosion (photos taken) I put the pod in the bin, this was the last pod in the box. (photos taken of box)
I am appalled with Dolce Gusto and will never purchase anything from the again!

Nicola Broad

Been waiting for an or I placed 4 weeks ago and called multiple time and they say it’s on it’s way

Will never be ordering from them again,
Customer service are so rude aswel and have a really bad attitude

Been through 3 of these within the space of a year , first one leaked all over the worktop after a few months. The second just stopped pumping the water through completely after 4 months and the third started just dribbling water through after 6 weeks, avoid

Avoid them. I ordered over a month ago and because they use yodel (an incompetent company) I have been unable to receive my products. I have contacted customer service multiple times and they have been unhelpful. Really disappointing and I just want my money back.

Had a problem with my machine, 2 month old, very helpful and professional if I could give them 10 stars I would.well done dolce gusto. Thank you. John

Good coffee but on our 3rd now as get blocked and rarely work well after that. No use for hard water areas.

They must have the worst online ordering and customer service ever.
Do not order from them online as you probably won't get your order and they will still charge you.

Utter rubbish. Coffee comes out too cold and not enough. Waste of money, time and coffee.

really like this machine on the coffee is good once you get going it’s very easy to use

Oblo machine is making me delicious coffee every day for just over one week now. Love the ease of use. Only one accident today where the pod leaked and spurted water and coffee grounds all over unit and into cup.
Excellent customer service. Explained it must have been a faulty pod. Offering some pods as a gesture of goodwill without asking is very good.
Good aftercare service and company promptly answers the phone.

After changing the mini me dolce gusto machine 4 times at Makro (who gave excellent customer service) because the tank leaked all over the counter top, finally got one that doesn’t leak. I love the taste of the latte and decaffeinated latte, BUT why is the water temperature so cool. I end up zapping my coffee in the microwave for 30 seconds. This is the only downfall to me, also, why don’t they make other decaffeinated coffees and drinks.

Absolute garbage they fall apart they are extremely poorly made , I just smashed mine against the wall because the press lever snapped off , wont buy again

I have the donut shape machine,
Coffee pods tastes horrible.
Hot Chocolate pods are too bitter.
Machine easy to use.
Don’t buy.

If you didn't receive your package from the online shop, they will just tell you to ask your neighbors and duck off.

So the Dolce Gusto has a few flaws (pods are expensive, leaks a bit) but the flavor I honestly do like (my family and I like Espresso Intenso, Cortado and Café au Lait) the flavor of the coffee. It's convenient. Neat buy.

I used it 3 times and now they are sending me a shipping label so I can mail it back to them and they will try to fix it. In the meantime I guess I get no coffee... pretty messed up!
The part that you pull up on to pull the drawer out with the cup gets jammed and when you pull it out the entire needle fixture falls out.
I will say the coffee does taste amazing but not worth the crappy machine or frustration!

Love, love, love my Dolce Gusto machine. I've had it about 4 years now. I love it so much, I bought another one for my office. I use it all the time. I used to have a Tassimo machine and it was rubbish in comparison and didn't last long. Literally the only criticism I would have it that I don't believe the pods are recyclable. I really wish they were, as I am very aware of the environmental concerns with single-use plastics. I did buy some reusable pods from Amazon and filled with my own ground coffee, but I like frothy coffees, so it kind of defeated the object...

I really didn't like the Nescafé pods I tried slot of different ones and all you can taste and smell is the milk it's so over powering or the blend of coffee they use leaves a rusty taste behind
At Asda you can buy Costa pods and Starbucks pod which taste alot better and Asda have there own compatible version which is also much nice than the Nescafé ones

They need to change the way they say it in the adverts on TV I hear it every day and it sounds like dodgy bisto listen to it and tell me what you think 😂 it's blind people I worry about hearing a advert about dodgy bisto