Dolce Gusto Reviews 

Lovely coffee machines if you dont like actual coffee!

Had a couple of these over the years. Started with a cheap and cheerful one. Anything except the espresso tastes fake.. The powdered milk is horrid. Any of the longer drinks taste too watery.

Second machine gave up after a few months and the build quality doesn't seem great.

If you want a pod coffee machine do yourself a favour and get a nespresso (if you like short coffee) or a tassimo (if you like the flavoured stuff)

Had my first coffee machine which lasted me 6 years(GENIO II). A part from the fact it was automatic and only worked as a manual coffee machine, it was brilliant.
Earlier today my second Dolce Gusto coffee machine (Mini Me) arrived in the post and it is amazing.
I was shocked to see so many bad reviews on Dolce Gusto Coffee Machines, and their coffee.
Their Coffee quality is amazing; honestly.
My favourite is iced tea, americano and americano intenso.
I also reccommend trying a Latte Macchiato (Skinny,Light) and the Cappuccino (Skinny,Light is my preference).
Every coffee machine for the rest of my life will be by Dolce Gusto, because 'coffee is not just black'!

The intense pods are amazing. Been buying them for 2 months and the are the best ones they do.

Neat little machine but let down by awkward water tank and ugly red plug. The other disappointment is water is never hot enough.

Got a Lumio. First one didn't work, went back and got a replacement. Found out thay iced pods are not sold in Singapore. Why then was I told the machine could make iced coffee since iced pods are not sold in Asia???? Wby have a cold water function when it can't be used? What a crappy buy.

The machine itself is really good, easy to use, Until now after 2 years no problem whatsoever.
1)For the use of the machine itself, I could give 5 stars.
2)For the price of the coffee the quality is OK, No Good, No Great, I said OK, stars I feel 3.5 stars is expensive the coffee and quality could be better.
3)For the environment, so much plastic does not help at all when could be done from a disposable friendly material for the environment and the price could go down a bit and the quality of coffee could go up.
Easy marketing way for a win, win for everyone!

This is the worst coffee maker ever, leaks never did work. The company will not do anything about it. Had every excuse under the sun why they could not and would replace it. Do not buy this you will regret it.

bought the Infinissima. After 3 cups stopped working, no water coming through. Found a youtube guide to unblocking. They give you pin to clean any blockage. Worked... once, then same issue again. Kept blocking. Useless. Is there a star less than one? Seems they spent all the money on making it look cool. Probably fools a lot of people. Fooled me. Got a nespresso,much easier, no problems.

What can I say? If there were no stars it would be too many.

I had the misfortune to purchase a Lumio coffee machine Sept '18. From the beginning there were problems. The coffee capsule was not being pierced, hence no coffee and lots of hot water all over the counter top.

After a phone call and a week later, a new capsule holder arrived, with a longer needle. Hmm, this must mean I was not alone with this problem?

It worked for a while and then the same thing happened. Back on the phone and they blame the maker of the capsules and send me a voucher to buy some more, probably dodgy ones.

So I carried on trying to get my morning coffee, throwing several pods away when the machine decided it didn't feel like making coffee today.

The end of the tether was reached yesterday, when I went out and bought a Nespresso machine. The Lumio is basically a pile of crap, as is Dolce Gusto's Customer Service.

They said if I returned it to them they would send me a new machine. As if I would want the same thing again?? The only other option was to get a mini-me machine which is not suitable.

I asked for my money back and they refused as the guarantee only covers repairs!!

This is the shoddiest possible treatment with total disregard for any form of customer service. The poor lady on the phone was clearly embarrassed to pass on this option.

Thank goodness for Curry's, where I bought it. They took it back and refunded me without a quibble - now that is good customer service, Dolce Gusto take note!!

Most disgusting customer services EVER. Made and order and due to a computer glitch their end ended up with wrong order and they refuse to rectify it despite one of their customer services staff admitting they had a problem AVOID AVOIID AVOID

This is the world's worst coffee machine. It constantly broke, I constantly called customer service, who send me around to talk to different people and in the end just sent the same e-mail I got from them before calling. How they keep making such a bad product is beyond me, what a waste of money and time.

Too soft and seems like I'm not the only one who thinks this way

Whilst we are happy with our machine, we feel the quality of taste since the renaming of all the pods has seriously declined. Even reducing the amount of water added, the coffee is tasteless. We have now stopped buying them which is a shame because we used to enjoy the brand.

Don't waste your money! We barely used the Dolce Gusto DeLonghi coffee machine. After making the first cup of coffee, it stopped working. I called customer service and they walked me through the process to reset the coffee machine. After that didn't work they asked me to send the coffee machine to them. They only replaced the water container. The machine worked for 6 more cups of coffee after I got it back. We forgot for the coffee maker for a while bc the of coffee capsules for Nescafe isn't sold in the grocery stores. The only box we used the one it came with. I tried to use it today when I purchased the new capsules, but it doesn't work AGAIN. The warranty expired and they wouldn't replace the coffee maker.

I have just had the displeasure of contacting Nelstle Dolce Gusto! What a joke! A faulty pod became stuck it the machine and when trying to free the fault pod the release handle snapped. I contacted Nestle to be told that the machine was out of warranty and there was nothing they could do. The customer service woman, Jill, was rude and patronising. I have had no explanation of the fault, no apology for the fault and no apology given or blame accepted for the damage that the faulty pod has done to the machine. WHAT A TERRIBLE COMPANY TO DEAL WITH. That along with the obvious environmental issues with using one use plastics, I will not be touching their coffee again!!!! AVOID AVOID AVOID!!! If there was Zero stars that is what they would score!!!!!!!

What a useless machine!!!!! The water container is difficult to take to take off with one hand. When the machine is running, it vibrates so much that the cup shakes off the base. regularly when the milk cartridge is being dispensed, the fluid goes everywhere but in the cup. Enough is enough. One way ticket to the skip.

I don't know what this machines produces but it isn't coffee. Lukewarm brown liquid. Very expensive, plastic machine that was probably knocked off in Taiwan for £3. What a rip off.

Terrible tasting coffee that is only lukewarm.

SHOCKING customer services!! Ordered 4 times from their website and none of the deliveries were made without issues. The last delivery wasn't made at all!! Yodel allegedly attempted delivery but couldn't access the property (bunch of lies as I was at home at the time they are claiming delivery was attempted). So I've contacted dolce gusto to complaint and re-deliver to my workplace address. Next thing I see is my order being cancelled without any refund!!

What a waste of time and money coffee is nasty and very noisey should of spent a little more and got a different brand